Wells Auto Group Reviews

RUN not walk away from this auto group! DO NOT DO BUSINESS WITH THIS GROUP! Please take the time out to read all the reviews! They are true. Believe them. We’ve had the worst experience because we didn't check the reviews. We experienced the same with lack of returning phone calls or messages left concerning the problem, and repeatedly being placed on hold for long periods of time with no one ever picking up. Getting a clean title for this vehicle was a stressful two month nightmare. There was a lack of honesty. We signed papers in the WELLS office for a low mileage vehicle, proved by all the service records provided and the previous owners’ signatures. After receiving the title, the mileage on the front of the title was three times higher than the mileage on the back of the title. Because WELLS did not correct this before selling the vehicle, it was impossible to get a clean title!

I am unsure where to begin, but I will strive to be succinct. My experience with My Phung, the salesperson at Wells Auto Group, was quite positive; she was very friendly and helpful during our phone conversations. I specifically asked her if there were any issues with the car, such as dents or damages, and she assured me that there were none. Since I purchased the vehicle from overseas, I was unable to inspect it in person before the purchase. Unfortunately, when my BMW X6 arrived, I discovered that all four tires were completely bald and unsafe for driving. Additionally, there was a dent on the front passenger quarter panel that was not disclosed to me, and the rear cargo lid cover was missing. To complicate matters, the battery died two months after I received the car, and the windshield had been replaced without recalibrating the front camera, resulting in an error message every time I drive. I have spoken with several representatives at Wells Auto Group (Arti), including the Sales Manager, Shawn, who assured me that I would be reimbursed for the tires and the dent in the vehicle. They also informed me that they would send me the trunk lid cover, which I finally received just a few days ago. However, I am still waiting for the reimbursement check. I have been calling daily for nearly four months to check on the status of my refund, but Shawn has been unresponsive, consistently sending my calls to voicemail. I have also been sending weekly emails to Shawn to inquire about the progress of my refund, but I have not received any updates since February 2025. My experience with Wells Auto Group has been a complete nightmare. I am determined to continue calling them every day until I receive reimbursement for the tires and the now-defunct battery. It feels as though I was sold a defective vehicle, so I urge others to exercise caution when dealing with Wells Auto Group. I will keep everyone updated on the status of my refund check and hope for a resolution soon.

Incredibly dishonest and shady people. They lie constantly and have cause our family so much stress. They sell lemons. We paid for a service warranty, when we brought our car in to get “fixed” they just turned the lights off and didn’t fix anything in the car. Never buy a car here.

The only way to fix this dealership is to close. So yall a dealer ship that can't drive dullys so why sell em. And yall crooks.

There is only one way to describe my experience at Wells Auto Group: hell on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was greeted by Jake, who was wonderful throughout our interaction. He helped us test drive the car, and after some questions, we decided we liked it and wanted to purchase it. That's when we met Adel, the finance person who would help us with our purchase. Our initial interaction was pleasant enough, and we discussed and confirmed the pick-up time and date. We came in on Monday at our scheduled pick-up time to find the car was not ready. Despite promising us the car would be ready, we learned it had not even been inspected, even though they told us it had. We assumed there was no issue. WRONG. The car came back with a failed inspection. They asked if we could come another day, but as we had told multiple staff members, the only reason we made the deal was that we needed to pick it up that day to move to Colorado. At this point, we asked to speak to Adel again to figure out what happened. He proceeded to not come out for 2.5 hours while we waited for them to figure out what was wrong with the car. My father, who has a hearing impairment, went back to his room and sternly asked where the car was and why Adel was hiding from us. In response, Adel told us to GO TO HELL and THREATENED TO CALL THE POLICE. This was directed at a 22-year-old girl and a man with a hearing impairment who did not threaten any violence. How is he still employed there? Ask the service manager we complained to. If that wasn't enough, the service manager then told us the car would not be ready until the next day. This was not the deal we agreed upon, but they had already taken the title of the car we traded in, so we saw no other way to complete the transaction and get to Colorado. The next day, we came to pick up the car, and they ended up pushing back the pick-up time from 11 AM to closer to 3 PM because of how long the repair and remaining paperwork took, despite being clear that the job needed to be done before 11 AM because we had a 13-hour drive left that day. Due to all the delays, we got to Colorado at 3 AM, 4 AM Texas time, and I had to start work the next day at 9 AM. When picking up the car, Adel came up to me to apologize. However, in his apology, he argued with me about whether or not my dad was in the wrong. This did not seem very sincere to me. Once again, how is he still employed? On our way up to Colorado, our engine light came on. Why? Because they never actually fixed the part that caused the check engine light. I called the next day to figure out what part they replaced, and it took them 24 hours to get an answer. Why were we not notified of the part at the time of sale on paper? Why was it not in the notes on our chart? Why did it take 24 hours to get a response? Because they never fixed the root issue of the engine light that caused the car to fail inspection. Finally, Shaun, the sales manager, got involved. Shaun and Jake were the only two people in the place who seemed competent and helpful, so thank you to them both. Shaun worked with a local shop to cover the cost of repairs, but only after I had to fill him in on all the other issues we had because no one had notified him! The other issue that still remains is the promise that the car has working CarPlay. SHOCKER, it doesn't. Also, I flagged to them that the backup camera was working intermittently, and they told me it worked fine. No shocker, it now turns on intermittently upside down with lines through the screen. Needless to say, this place is closer to hell on earth than a car dealership, and that's saying something. I have never dealt with such unprofessional people in my life. If I were a car buyer looking to buy a car, I wouldn't step within 200 feet of this place without being ready for them to lie to you and cheat you out of your money. To say car dealerships stink is one thing, but this place takes that definition to a whole new level. The only person I want to talk to at this place is the owner.

WORST CAR SHOPPING EXPERIENCE EVER. Prejudiced behavior by leadership/dealership I went to Wells Auto group to look at a BMW i8. My plan was to purchase one within the next 6 weeks. My first contact was made through true car, and I immediately received a text and email from Madison. When I arrived 15 min later she welcomed me and left a small impromptu meeting that she was attending. She said leadership had the keys and she had to wait for the meeting to conclude to get them. A had already checked the door struts and they were worn and didn’t fully open unassisted. When she got back she said she could give me the key to check the car inside but I would not be allowed to test drive the car without applying for a loan through them!! What BS!! I asked why? She said “we need to make sure you’re serious about buying the car”! That made me furious. No ma’am! Unacceptable and racist behavior!! I told her I already had my own financing. And walked out! I’ll buy my vehicle elsewhere! And I have half a mind to report this to EEOC. I’m a long time BMW owner and airline Pilot and I’ve NEVER been so blatantly disrespected in my car buying experience… EVER

I was looking for a specific year make model & color all over the country. I was very happy when that particular car showed up less than 150 miles from me. Mercedes’ SLK 55 AMG. Mind you this was a cash deal and not cheap. Well, the salesman “Mustafa” and I came to a final walk out the door price. The car was missing the spare tire and manuals. It was in writing and agreed that they would get me a spare tire. Mustafa assured me that manuals would be replaced(not in writing only verbally). Well two months later after many promises their actions show their true intentions. Now they will not answer my calls nor return them. I’ve tried to speak with the sales manager with the same results. I can only assume this is over as far as they are concerned. I really really hate being lied to!!!

Great customer service and very reasonable price