Gary Euton Gee Money

May 10, 2025

Still waiting!!!??

I am unsure where to begin, but I will strive to be succinct. My experience with My Phung, the salesperson at Wells Auto Group, was quite positive; she was very friendly and helpful during our phone conversations. I specifically asked her if there were any issues with the car, such as dents or damages, and she assured me that there were none. Since I purchased the vehicle from overseas, I was unable to inspect it in person before the purchase. Unfortunately, when my BMW X6 arrived, I discovered that all four tires were completely bald and unsafe for driving. Additionally, there was a dent on the front passenger quarter panel that was not disclosed to me, and the rear cargo lid cover was missing. To complicate matters, the battery died two months after I received the car, and the windshield had been replaced without recalibrating the front camera, resulting in an error message every time I drive. I have spoken with several representatives at Wells Auto Group (Arti), including the Sales Manager, Shawn, who assured me that I would be reimbursed for the tires and the dent in the vehicle. They also informed me that they would send me the trunk lid cover, which I finally received just a few days ago. However, I am still waiting for the reimbursement check. I have been calling daily for nearly four months to check on the status of my refund, but Shawn has been unresponsive, consistently sending my calls to voicemail. I have also been sending weekly emails to Shawn to inquire about the progress of my refund, but I have not received any updates since February 2025. My experience with Wells Auto Group has been a complete nightmare. I am determined to continue calling them every day until I receive reimbursement for the tires and the now-defunct battery. It feels as though I was sold a defective vehicle, so I urge others to exercise caution when dealing with Wells Auto Group. I will keep everyone updated on the status of my refund check and hope for a resolution soon.