I love Warmnest pearled candles so much that I became a wholesaler for Canada and that’s where it became troublesome. I love the new way to candles that lets out your imagination.
For the pearls I give 5 stars.
So I ordered on the 28th of novembre and received my last two parcels on december 9th.
When you order as a customer and you buy a small order, your order is very neetly packed. So you receive your order in one piece so 5 stars there too!
When you order big and they have to fly your packages that’s where the troubles start.
First, they have to shipped in smaller packages
Second, at the airport your packages are not shipped all at the same time
Thirdly, they are not kind with our packages
Fourthly, they are shipped and arrive somewhere in Canada and have to go under customs, that’s long 😤
Fifthly, UBI SMART PARCELS pick them up and start processing, but you see even if Warmnest gives them tracking # they don’t wait to ship all your parcels together no so they send you an email with a date that gives you and approximated date you’ll receive your parcels but then they you receive an email to track your parcel that was supposedly be delivered 5 days ago and they arrive a week to two weeks later prior to the date they gave you.
Six, half of the packages are so damaged that you want to cry or they lost them.
I love emailing Laura, she’s nice and wants to help and I understand that she has to follow the rules but even if she sends back everything that was lost or damaged it’s still another 3 weeks of waiting at the most.
When you buy extra cotton wicks, they are simply put in the packages for filling in the hole and when they arrive, the boxes are opened, or broken and wicks are everywhere in the parcel. They have to be better packed because when the wicks boxes arrive and they are torned, I have to scotch taped them and count the wicks one by one to make certain they are all there. When you receive 10 boxes of wicks it’s not that big of a deal but still takes up your time.
For the pearls when they are every where in the parcel it’s something else so when it’s delivered overseas, the packaging should be a lot tougher because courier’s employees are not all tender 🤷🏼♀️.
The other thing about the pearls is that and the containers are about the same colour as what’s inside, they’re covered in dusty soot, so don’t touch them because your fingers become that colour and you have to wash your your hands a couple of times. I’m having problems with some of the black and some of the dark red. The other problem here is they don’t burn right. Instead of just a little circule of melted wax the surface is all covered up and sticks like glue or there is just a very little flame that you almost not see and no the cotton wick heights is where it should.
Here UBI SMART PARCELS is a partner for Canada Post. It has been the third time that I order and every time something goes wrong.
So Warmnest has to find a way to send me my items, so they’re thinking of Cargo the next time hope that goes well.
The customer service is a bit slow, when they answer they help you.
