No customer service presence
Never got my order and despite reaching out to Vinatis twice, I have still yet to be contacted despite their promise of "you will be contact within 24 hours of your request" or have this amended by anybody.

9 months ago
Good choice of wines, reasonably priced and delivered in good time. Packaging is strong and delivery is via DPD who always provide a 1 hour delivery slot. I order regularly from them. Be aware that as... See more
9 months ago
Very transparent purchase experience, expedient delivery internationally.
Never got my order and despite reaching out to Vinatis twice, I have still yet to be contacted despite their promise of "you will be contact within 24 hours of your request" or have this amended by anybody.
Did not deliver 6 wines, no response to messages. They have taken my money and ran
Easy to use website and clear ordering procedure. Delivery is not quick but the goods arrive very well packed.
Great prices, quick delivery with email notifications at every step. Would recommend.
Great delivery and a lovely wine. Thank you.
My order is supposed to have been delivered but hasn’t been. I have contacted customer service twice. Still no answer. But they have now given me an opportunity to review the service, which I am happy to avail myself of. Very poor so far.
Η παραγγελία έφτασε σχετικά γρήγορα και χωρίς προβλήματα. Ευχαριστώ πολύ για την εξυπηρέτηση σας
Great selection of wines priced competitively. Easy to navigate website. And the team now have post Brexit customs sorted so that it actually takes no longer for delivery than ordering in the UK, even quicker in some cases. Couple of cases of Christmas wine ordered this time, I’m sure I will be back in January for something else tempting…
Everything was smooth and quick!
Excellent wides range of quality French wines , with very detailed descriptions and professional wine critics scorings. Wine arrived promptly and very securely packaged. Highly recommended.
All the products arive quickly and safe. Almost 2 week to come in Greece with 6,30 fee
Prices reasonable, delivery updates excellent. All bottles arrived safe and sound
Excellent wines at sensible prices. Delivery was quick and easy. Recommended
Great service from start to finish as usual. Great selection of wines especially ones hard to find in the UK
Problems with delivery as in it wasnt showing on DPD or in my account. It had completely disappeared. Contacted Vinatis but got no reply. Luckily the parcel did appear but had to be collected from our local collection point.
I cannot fault the excellent service. Great range of affordable wines, making choices difficult! Plenty of updates about delivery, which was with ten days of ordering. A very good experience and will definitely not be the last.
Superb firm to order from many thanks.
Really good company to deal with. Excellent selection of wine. Ordering process was very simple. Great communication once the order had been placed. Our wine arrived on time and in perfect condition. Would recommend Vinatis as an excellent company to deal with
Another trouble free delivery from Vinatis. Great selection of wines, with some discounts.
Wine arrived on time without any fuss whatsoever. I haven’t opened the bottle yet, but I’m sure it will taste great as always.
Based on analysis of 60 reviews rated 1-2 stars for VinatisUK
“The wine was delivered to the next door property by throwing it over a 1”
“As with another customer who left a recent review, I had to chase for information about the delay, and they blamed c...”
“Advised 1-4 days, took 2 weeks”
“Disappointed this time around Have used Vinatis alot and normally very good but disappointed with them re my order 3...”
“I bought the wine for a 20th wedding anniversary; it was the same product we had at our wedding party”
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VinatisUK is an established online wine shop specializing in the sale of French wines, fine wines, and Champagne. With a selection of over 5,000 bottles, the company caters to wine enthusiasts in the UK and across the European Union. Each product undergoes a rigorous selection process, including blind tastings conducted by expert sommeliers, ensuring a high standard of quality for customers. Founded over 20 years ago, VinatisUK has built a reputation as a trusted provider for consumers seeking a diverse range of wines, from red and white to rosé and sparkling options. The platform is designed for ease of use, allowing customers to browse and purchase wines conveniently online, with secure delivery options available throughout Europe. By focusing on quality, competitive pricing, and customer service, VinatisUK aims to meet the needs of both casual buyers and serious wine aficionados.
VinatisUK receives high praise from customers for its excellent selection of wines, competitive pricing, and reliable delivery services. Many reviewers highlight the strong packaging and the efficiency of the delivery process, often noting that orders arrive promptly, sometimes within a week. Consumers appreciate the transparency of the ordering experience and the variety of wines available, especially those hard to find in the UK. However, there are some complaints regarding delivery issues, with one customer reporting that their wine was mistakenly delivered to a neighbor's property. Despite this, the majority of feedback remains overwhelmingly positive, with many expressing satisfaction and recommending VinatisUK for wine purchases. Overall, VinatisUK is viewed favorably, particularly for its quality wine and dependable service.
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