Excellent customer service
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.

10 months ago
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.
11 months ago
Would be 0 stars if possible. Bought the pc and after arrival was working completely fine, however after about two weeks the pc was having very bad problems with blue screening, crashing, restarting... See more
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.
I ordered from Amazon the Vibox IX-533 Gaming PC Bundle which had installed (AMD Ryzen 7 9800X3D, AMD Ryzen RX 9070 XT 16GB, 32GB 5600MHz DDR5 RAM, 1TB NVMe SSD • Windows 11 • 27" Monitor, WiFi and ethernet port. AMAZON advised the machine would be delivered 9-11th July, however I was able to change the delivery date to 01/07/2025 via the DPD app. The PC arrived, beautifully packaged and took minutes to setup. I had one issue in that the fans and colours were not working. I contacted VIBOX and had dialogue with Dylan. Dylan could not have been more helpful. After sending him photos of what I was seeing, a couple of connectors had come free during delivery. I quickly clipped these back, VERY STRAIGHTFORWARD, and the PC is running so SUPER FAST, I cannot recommend VIBOX enough, superfast support (emails by return), superfast delivery, and AMAZON gave me a 10% voucher code, so that saved £191.00 VIBOX - 10/10 for Customer service, THANK YOU, DYLAN
Would be 0 stars if possible. Bought the pc and after arrival was working completely fine, however after about two weeks the pc was having very bad problems with blue screening, crashing, restarting with no warning, etc. And when I tried finding where I got the pc from it seems it has been taken off the shelves entirely. The pc cannot even handle VERY simple games such as roblox, or even Osu! without Blue screening/crashing/restarting approximately every 10 minutes. Plus one bonus the WiFi adapter it came with completely stopped working. Also came without Windows even activated??? Absolutely horrendous.
Great service. PC is very good!
I have had a few issues with my PC and the customer service has been super fast, helpful - really impressive. Would recommend.
Bought the full gaming bundle for my son and he’s over the moon. It’s super easy to use and runs all his games without any issues. One of the speakers wasn’t working at first, but they replaced it immediately. Great company.
Au début, j'avais pas d'image… j’ai flippé. En fait j’avais branché sur la mauvaise prise 😅 Le support m’a expliqué calmement, très pro. Depuis, c’est une machine de guerre.
We had a problem with a Microsoft key code. The response from Vibox was really quick and they sorted us out immediately. Would highly recommend.
Been using it daily for work and games and it hasn’t let me down once. Everything arrived well packed, setup was straightforward, and it’s been running perfectly. Can’t ask for more than that really.
Branché, démarré, tout fonctionne. Je ne suis pas un pro de l’informatique et j’ai tout compris. Belle expérience.
Ein USB-Anschluss funktionierte zuerst nicht, aber der Support von Vibox hat mir per E-Mail schnell geholfen. Der PC selbst ist fantastisch – schnell, stabil und kein Überhitzen. Ich kann alle meine Lieblingsspiele problemlos spielen. Absolut empfehlenswert!
Had a small issue connecting the WiFi card but tech support guided me through it in minutes. Fast response and super friendly. The PC is super quiet, fast and well put together. Looks slick too.
Je m’attendais à devoir installer plein de trucs, mais tout était prêt. Même Windows activé. Top du top.
C’était pour l’anniv de mon fils. Il joue à Fortnite, Minecraft, Valorant… tout en qualité max. Merci pour cette super machine.
Got the full gaming bundle and I’m honestly blown away. Everything matches well and the monitor quality surprised me — crisp and clear visuals. Zero issues with performance. Money well spent.
Really happy with this. Can’t believe how smooth everything runs. I’m not even a heavy gamer but I use it for editing too and it handles it perfectly. RGB lights are a nice touch. Highly recommend.
J’ai eu un doute sur les pilotes à l’installation. Réponse par mail en moins d’une heure, hyper claire. Le PC tourne impeccablement depuis. Excellent service !
Absolutely amazing customer service, ordered a prebuilt pc bundle and had a couple of minor issues with it, the customer service rep (Dylan) replied back pretty much straight away during business hours and was so so helpful with a full explanation talking me through my issues and even video links or helpful product links (more so than I've received from other businesses) it was just a loose connection in the end which I was able to fix following the information from Dylan Thank you so so much for your help
Ich bin wirklich beeindruckt von der Leistung meines neuen Vibox-PCs. Läuft superflüssig, kein Lärm, und sieht richtig gut aus mit den Lichtern. Versand war schnell und alles war top verpackt. Sehr zufrieden mit dem Kauf!
Je n’arrive pas à enlever la prise qui est dans la tour , je ne vois pas comment enlever le panneau vitré de la tour
Based on analysis of 11 reviews rated 1-2 stars for Vibox Gaming
“Pc acheté en décembre et dès le départ, j'avais pas mal de crash sur mes jeux vidéos (alors que j'ai acheté un pc gam...”
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Vibox Gaming is a UK-based company specializing in custom and prebuilt gaming PCs. With a focus on high-performance systems, Vibox offers an extensive range of gaming PCs designed to enhance the gaming experience through speed, power, and precision. Customers can choose from a selection of prebuilt models or utilize the company's custom PC builder to create a system tailored to their specific gaming needs. Targeting avid gamers and technology enthusiasts, Vibox provides powerful gaming solutions equipped with the latest hardware, including Intel Core processors and Nvidia graphics cards. Their product lineup includes various models, each optimized for seamless gameplay across a wide range of games. With an emphasis on quality and performance, Vibox aims to meet the demands of gamers looking for reliable and high-performing gaming PCs.
Vibox Gaming receives high praise for its exceptional customer service, with many reviewers highlighting the prompt and helpful support they received when encountering issues. Customers express satisfaction with their gaming PCs, noting that they run smoothly and meet their gaming needs effectively. However, there are some critical concerns, particularly regarding product reliability, as a few users report issues like blue screening and problems with power supply units shortly after purchase. Additionally, there are complaints about delivery problems, with some customers claiming they never received their orders. Despite these negatives, the overall sentiment remains largely positive, with many consumers recommending Vibox for its quality products and responsive service.
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