Utility Switchboard receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and friendliness of the staff. Customers frequently highlight the excellent customer service, noting that employees like Esna, Jonnetta, and Chris provide clear explanations and proactive communication, making the process of choosing utility options smooth and stress-free. Reviewers express gratitude for the assistance they receive, often mentioning how staff members save them money and simplify their decisions. However, a small number of complaints arise regarding the experience of receiving unsolicited hard sales calls when requesting quotes, which some found frustrating. Despite this isolated issue, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction.
10 months ago
Asked for a quote to compare utility prices and instead got a hard sales call from Scottish Power. Useless experience and pressure selling which is not what I expect
Over a year ago
Spoke with Lewis on the phone who helped me set up a new broadband. Proper friendly guy had a right laugh and was very patient when the call cut out repeatedly. Big love Lew
Over a year ago
Alvin is who every client needs, absolutely professional and provided me with the best solution.
Over a year ago
Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose. So much thankful for her help:)
The most helpful and talented salesmen I have met. He made the whole experience relaxing, informative and comfortable. The offers he gave me he had made completely clear and he was very honest doing that. If my service is as reliable and direct as Kieran then I will be more than happy with my service. Thank you again keiran. P.s. make sure you pay him a good commisson he deserves it.
Good service
He's a very nice person he help to muhc thank you sky
After a long time I had 1 person who was very understanding and helped, he explained everything to me very well and of course he offered me a good offer at a very reasonable price., I was very happy., a big thank you to Alvin who was 5 stars in the call...
The guy was friendly. It was difficult to catch what he was saying as he spoke so fast.
Helpful, explained it all to me
I’m a young individual that has just moved into my own property and billy made sure he went through with me step by step to make sure I had a fully understanding before I committed to anything. Great customer service.
I spoke with Billy today who was able to find me a better deal. Was very happy ☺️ very helpful. He informed me on other offer's such a nice guy. Many thanks Billy keep up the great work.
Ricardo was very helpful today, he explained everything thoroughly, and provided me with cheaper broadband
Thankyou chris was very helpful and sorted my problem very quickly.
What a gentleman Chris was, saving me a lot of money at this time when I've been struggling, top man, I'd buy him a pint
Thank u Billy
Happy with the service
Spoke with Jonnetta and she was very nice and took time to explain things to me. That was a very good customer service with good communication skills.
Chris was clear and understandable and most of all patient.
Billy was brilliant he saved me money got me a well better deal than the one I had, and I’m much happier being with the provider he set me up with, Also it was sorted out in no time, easy to understand what he was doing whilst switching, nice fella, big reason I went ahead and switched, thanks again
The service was straight forward and Jonnetta was very helpful, also got me a cheap and affordable quote for my Internet. Really appreciate her help.
Very good assistance
Very helpful extremely patient when I got some numbers wrong. He was brilliant thank you
Superb great chat
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Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
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