very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
4.6
Excellent
556 reviews
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Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Great customer care service
Great customer care service !
Company details
Information provided by various external sources
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Contact info
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Website
tulo.energy
All reviews
556 total β’ Write a review
Showing 1 - 10 of 552 reviews
D
Daphne
US
excellent flexible fast customer service
Their rates are very competitive. Their customer service is EXCELLENT, fast, personal and so very helpful and flexible. I'm vey senior and coudl not manage their security codes to enter my account. I told them and they immediately set me up in a different way that makes is very simple for me. Top marks for Tulo!
Date of experience: July 15, 2025
T
Tony
US
I've just switched to Tulo
I've just switched to Tulo to take advantage of their keen prices. The switch was completed in just 3 days. I've downloaded their app which is easy to negotiate and shows me the daily readings from my smart meters. Everything has gone very smoothly. Well done Tulo.
Date of experience: July 11, 2025
DJ
Better than any other up to now Ive ever used speaking to smae people each time
Early days, but all indications are that the UK professional reliable customer service Ive experienced has out shone previous firms Ive used by a mile and have transferred over two accounts to them. Ombudsman complaint going in for previous supplier that could make a phone call to sort out a supplier with arrogant customer services. Hoping to save money going forward and that they dont get swallowed up with those that want to reduce out energy choices.
Date of experience: July 11, 2025
MS
I made a couple mistakes when settingβ¦
I made a couple mistakes when setting up my switch to Tulo Energy. Customer service has been very responsive sorting out my mess! Glad I've decided to move to Tulo Energy. Keep up the good service.
Date of experience: July 3, 2025
JA
Really good customer service
Really good customer service, very quick to respond and helpful.
Date of experience: July 1, 2025
SB
Resolved my issue
Resolved my issue, minimum of fuss.
Date of experience: June 30, 2025
LC
Great so far not been with them longβ¦
Great so far not been with them long but so far so good
Date of experience: June 25, 2025
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