Mediocre /no service/low service
Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company. The gentleman seemed professional however, I had a few queries about the length of the lease and service charge. He said he'd find out and get back to me. He did not get back to me and it got nearer to my viewing appointment. I called and he said he was still working on getting answers to my questions. I agreed to go see the flat anyway. This same agent had sent me details of another flat nearer my own area and I had asked the same questions and asked if I could make an appointment to see this flat. He had said yes but i've not heard anything, no confirmation of this at all, zero. I received a load of emails containing the same appointment over and over again for the first flat instead. Saturday I got up extra early, got my chores done and cycled to Mitcham for my viewing appointment. This place was in the middle of nowhere, well off the beaten track and the estate looked rough, glass everywhere, smell of urine, dirty looking flats. I stood in the freezing cold waiting and waiting, it was in a cul de sac, no sign of any person or car. I rang the agent, a lady answered apologising, she tried to ring him twice but said there was no answer I assume he was still sleeping. I left without seeing the property, i am still waiting for an apology or explanation, nothing whatsoever. They are truly tw*ts or truly attrocious as this is not the first time they have failed to answer or failed to show up
