Trumpia Reviews

Trumpia is fantastic! The program is easy to understand and navigate. When I have a question their team is fast to respond and easy to work with. Our customers love getting text message reminders for appointments. Overall an excellent program and team behind it!

The sales rep was very helpful and informative when onboarding my account. Once onboarded, the service was fine for the first few 2-3 weeks. After spending over $4,000 in credits for the first 2-3 weeks, we decided to purchase more credits and reloaded for another $4,120. Then that's when the problems started. After a week of texting, our messages started becoming undeliverable. In addition, my account was clearly hacked and Trumpia refused to acknowledge the security breach and wanted to place the blame on me. Long story short, I decided to cancel (with half of my credits remaining). My sales rep even confirmed that cancellation and refund request was already placed, and that he was waiting for his billing director to come back from vacation. All of this is documented from 6/13/24. My recurring billing date was on the 21st, and cancellation was done on the 13th. Guess what? Not only did I not receive a refund (should've been appx $2k), they charged me another $4,120 again on the 21st. If you are interested in mass texting, I would advise you to stay away from this company. I will be pursuing litigation for breach of data and unauthorized credit card charges. They could've simply reversed the $4k charge and denied the refund, but now they will have to cover my attorney fees as well.

They have been easy to work with! When I had a question I reached out to support and I got an answer within a few hours. I really appreciated the timeliness of their response so I could keep working on my project.

We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class.

No matter what the issue is or how big/small, Zach is ALWAYS ready to assist! The support team has also been great to respond when needed. The courtesy is also beyond top notch!

We used Trumpia to execute a text-based survey. This was a new tool for us and there was a bit of a learning curve. Getting past some regulatory hurdles took about a month. Throughout the process, the folks at Trumpia were helpful and responsive. Our account manager Zach was very knowledgeable and ensured that our campaign was a success. Downloading responses was a quite tedious but apparently, they are working on improving this function.

This company over promises and under delivers. They said we could text our clients. Nope. It would take a long and drawn out process to get all clients to agree to texting. They told us otherwise. They said we could email and text as often as we wanted. This was a lie

Trumpia seems to be down extended periods each and every month. You will not get a refund if you buy credits and then are unable to use them befcause their system is down. Use one of the more reliable options out there.

Awful customer support. They continue to have issues preventing any of my automation messaging to work properly and when I try and call their technical support nobody is there to pick up the phone and help.

Stay away from this company. Is nothing but a scam. After I did pay (in advance) they keep told me that “ your service will be ready in one week to be use”. After a month I got tired to waitt and I request to cancel my account. They refuse to refund my money so I had to call my bank to get my monney back

It is a great tool for us to send messages to prospective students. I like the feature that allows to clean up landlines and I also like the reporting.

Thank you! It has been a great experience working with Trumpia! It has done wonders for our business!

Trumpia is a great way to reach all of my employees at one time. It is simple and easy to use while being very effective. I have zero regrets with this service.

TRUMPIA IS AN EXCELLENT RELAIBLE PLATFORM TO REACH MASS AUDIENCES. THERE'S RARELY A GLITCH, AND WHEN THERE IS A SLIGHT SNAG, THE CUSTOMER SERVICE IS EXPEDIENT, PROFESSIONAL, AND ABOVE ALL, PATIENT AND KIND!

The only account manager I’ve had experience with, Iggy, has been nothing but a complete professional. I’ve gotten some great advice and quick responses when I needed help.

Pros: Reliable system Price Loads of features Fast support ticket resolvement Cons: Sheer volume of features can clutter the interface Not really a con per se, but their compliance logic can surprise me. I get the need for it, but that doesn't mean I like it.

Wow! What a great tool! I was skeptical about using texts at first, but now I’m a believer! We use it in our HR department for everything from recruiting to internal comms, and Trumpia outperforms our expectations every time.