Review summary

Thrive Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Great prices and customer support.

Very good pricing for flights and excellent customer service! Representative was knowledgeable, helpful and communicated very well. Situation was resolved quickly!

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c
Helpful staff

Helpful staff

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AS
Ken Avino at Thrive is great

Ken Avino is my agent at Thrive. He was great at helping me a great deal on a flight from Budapest to Baltimore. I will be calling on him again.

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JO
Wonderful experience

I had some doubts when booking with Thrive because I have never encountered or used this platform before, but my experience from booking to the end of my trip was nothing but breeze. I was assigned an agent right after I completed my purchase. Anthony responded in an email introducing himself as my point of contact and has guided me through every step of the way. Every time I had a new concern, he would immediately respond and reassure me that all is good. I am definitely going to be using Thrive Travel in my future bookings. I recommend it highly. 5star experience.

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All reviews

852 total • Write a review

Showing 151 - 160 of 848 reviews
c

price

price, price and rapid confirmation.

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C

We got to the airport and were told our…

We got to the airport to check in for our international return flight home and were told the tickets we purchased through Thrive Travel had been voided. We had to purchase two same day international flights to get home. A Thrive Travel manager reached out when we got home and explained that they purchased our tickets and after the transaction was confirmed my credit card could not verify the purchase and declined the charge resulting in United Airlines voided our tickets. Neither Thrive or myself were notified that the tickets had been voided. I asked how I could have avoided this outcome and was instructed to keep checking my confirmation number with the airline before any future flight. Because two separate international tickets had to be purchased to get back home, it took 5 days after our return to get our luggage. Other than receiving an explanation, we had to figure out how to get home and get our luggage on our own.

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JB

I booked a flight that was canceled by…

I booked a flight that was canceled by the airline and Thrive Travel helped me find a new flight and get a refund for the original. They were very helpful! The only thing I regret is getting travel insurance. It did not cover what I thought it would. This has no bearing on Thrive Travel since they are not affiliated. Just wanted to add that to other travelers! Travel insurance has A LOT of fine print so be careful out there! Thank you again to Michael and Bruce for your help :)

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DC

Sheena Taylor was very helpful

Sheena Taylor was very helpful in making our fight reservation. If all works as planned I will be very pleased and my wife will be convinced that I have not made a mistake.

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c

The follow up with the rep was great…

The follow up with the rep was great and helpful

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c

Professional & Polite

Professional & Polite

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MT

Narrow of flight search for time and…

Narrow of flight search for time and date

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J

Mostly good

Mostly good. I got an error message saying my birthdate was wrong, but it wasn’t. But I did a live chat and got it sorted out.

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F

Personal Touch

I had a person from the agency reach out to me personally and guide the booking through to completion. This was much appreciated as these were somewhat expensive tickets. It was a very nice touch.

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MS

I usually buy flight ticket from kayak…Time vs Money

I usually buy flight ticket from kayak and this time I was directed to Thrive Travel for least price ticket. It was a new experience. Mr. Marvin Lee the ticket expert from Thrive nicely found the ticket that I wanted. If you have patience and time it is worth it to try Thrive. They save some money for you.

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