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Thigh Society receives a mix of feedback, with a significant number of customers expressing dissatisfaction. While some reviewers praise the cooling shorts for their comfort and effectiveness in hot weather, highlighting their love for the product, many others report serious issues with sizing and customer service.
Common complaints include long shipping times, misleading size charts, and a strict no-return policy that frustrates first-time buyers. Customers also mention that the seams can be uncomfortable and that the waistband may not fit well, leading to disappointment in product quality. Despite a few positive experiences, the overall sentiment leans heavily towards negativity, with many stating they would not recommend the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 25 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | 1.3 | 3 |
| May 25 | 2.5 | 2 |
| Jun 25 | 2.0 | 8 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I contacted customer service and they were amazing”
“First time customer didn’t catch that thighsociety won’t allow ANY returns”
25 reviews of thighsociety.com. Filter by what matters to you.
First time customer didn’t catch that thighsociety won’t allow ANY returns. This is 2025 and this is NOT how you treat your customers. Bitterly disappointed, will never buy from them and will make sure that my family and friends know about their no-returns policy.
This was my first and last order with Thigh Society. I placed my order on May 20th and received it June 14th. I inquired about it on May 27th, because they say they ship directly from their warehouse within 2-3 business days....then all of a sudden they're shipped out. When I finally received the 3 pairs that I ordered, the disappointment just continued. Very low quality fabric(quite rough), they ride up in the front and legs roll up, waist band digs in....mind you it is not a sizing issue as I am 5'6" and 100 lbs, therefore I ordered the smallest size. These are a complete waste of money and I recommend going with a different company.... this company seems a bit sketchy.
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I ordered May 20th, package shipped May 30th and was estimated to arrive June 10th. Even though the website says US orders will ship from Buffalo warehouse within 2 business days, mine were shipped from Canada and had to go through customs. It went through customs June 7th but package was marked as delayed with no updated arrival time. I contacted customer service that only provided the same tracking information and no apology. I checked tracking again June 15 to find it was back in Canada. I contacted customer service and was offered for their team to review my case to ensure I received my package or issue a full refund. I asked for a refund which thankfully I received but the representative gave no explanations or apologies. I found from another review on this site that they had experienced shipping issues but this was never disclosed in my multiple communications with the company.
I'd give zero if i could, terrible product. Massively overpriced when you see what you actually get. Fit fine (ish) in the leg, but have a tiny thin waistband which digs it at the waste ruining your silhouette. Big thick seams on the gusset, completely visible in a pencil skirt or dress. not fit for purpose. And un-returnable! due to being "technically" undergarments. I tried on with underwear on and only tried one pair out of 3. not being abe to return is a total swindle, as they know most people probably would. Avoid!! Cut off some old tights, they'll do a better job.
Horrible customer service! I ordered two pairs on May 25th. On June 1st my order hadn't even been fulfilled and realizing that I wasn't going to receive my order in time I asked to cancel. I was told it was "too far in the process" to cancel. On June 3rd I reached out again because my items hadn't even been shipped yet and was still told I could not cancel my order. This is unacceptable customer service. You don't even allow returns and apparently cancellations. Buyer beware.
Size chart is misleading. Does not post waist size or suggest thigh measurement range. They DO suggest going DOWN a size if you're on the cusp of a size. However, it should suggest you go UP like most clothing since they leave out the other measurements. The size 3xl/4xl was and xl/2xl at best considering the equivalent pant size they suggested. This was for the "cooling" style. I couldn't get the waist over my hips and was within the hip measurements provided on the webpage. NO REFUNDS FOR ANY REASON EVER. It's on the website. Glad I'm only out $50.
I have yet to receive my order from this company! I understand they're based in China but damn it shouldn't take almost a month from the date I ordered, which was last month in March up until now. That's like giving them your money and they don't give you your item. And I've made two email attempts to contact this company without success and they have yet to respond to me. But I will get my lawyers involved if I don't get my order from this company and I will have this scammed company shut down!
Order two pair of their very expensive pants. I went by their sizing and since I needed them because I just had hip replacement surgery, and needed underwear that didn’t have a seam around the incision, ordered a size bigger. I could tell from just holding them up they would not work for me. I NEVER tried them on but they will not let you return them. Wouldn’t you think they would have a way to sanitize returns?
They seem to outsource & the parcel comes from queen thigh based in China. It took > 1.5 months to receive my purchase. Only managed to get a response after raising a complaint with PayPal & multiple follow ups after. The goods not as described e.g. too small even though I followed the sizing guide. Guess that's what you get when you buy rubbish goods from China!!
I personally only saw the add with the see through light skin color where you clearly see the bum crack...how is this acceptable? How is it this add shows up on google as an amazing thing and its disgusting showing a womens butt crack. I need to voice my opinion somewhere. I would never buy this and certainly would not want to see women wear this. Its gross. You should be ashamed having the first pic of your add plastered everywhere of butt crack. This should not be see through and put out there as acceptable clothes to wear as comfort.
I ordered from Thigh Society - received a shipping number pretty quickly but it stayed “pending” for nearly two weeks. I reached out to their customer service email and had an AI reply who assured me they were a human (but replied within a minute every time) . Eventually reached out to their instagram and they had someone reply and offer me a refund or to ship the order ‘again’. I don’t doubt I will not be receiving the supposedly shipped order.
I placed an order but my delivery was never received. There is no tracking available either, it seems they have never actually shipped my order. I have tried numerous times over the last fortnight to contact them and no one has gotten back to me with a response. Terrible customer service and ordering experience!
I tried to purchase from Thigh Society based on the many many news articles and great reviews. They took my money but never shipped the product. They don’t have a phone number so I emailed multiple times and they never responded. I ended up having to dispute the charges on my credit card. As soon as I did that, they cancelled my order without a word of explanation. I would have kept my order and cancelled the dispute if they would have simply shipped the product. An apology would have been nice but not expected. Terrible service.
CrowdTrust is a review platform that allows consumers to share their experiences and opinions about various products and services. The company focuses on providing a space for users to write and read reviews, helping potential customers make informed purchasing decisions. By aggregating feedback from a diverse user base, CrowdTrust aims to enhance transparency and accountability among businesses. The target audience for CrowdTrust includes consumers seeking trustworthy insights into products and services across different industries. Additionally, businesses can benefit from the platform by gaining valuable feedback and improving their offerings based on customer experiences. By facilitating open communication between consumers and companies, CrowdTrust plays a crucial role in the modern marketplace, where informed choices are essential for success.
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