Z Hotels Reviews

Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted. Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it. As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call. I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care. And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made. This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

We were given the key to room 344 which had another person staying in it. We went back to reception who didn't seem concerned and gave us a new room 325. That room was grim. The blinds didn't work. The air con broke on the second night and we overheated. Generally very poor service. We stayed in the Bath location

I stayed last week room 818 in Liverpool. The pillows were like sacks of potatoes guaranteed to give neck ache, The toilet wasn't really a toilet but more like open plan wet room with just a glass panel to separate you from other occupants of the room.No privacy in there whatsoever. Ten pounds more buys a room with a window???¿?? Who in their right mind could ever pass such madness in this day and age?I paid a premium price for a very uncomfortable stay....Never again

Love my stays at the Z hotels. Stayed in London Shoreditch and in Glasgow last week. Always good service by friendly staff that have/make time for their guests. Rooms are sufficient and clean and always good showers. Love their breakfast and evening nibbles arrangements too.

Last minute booking. Room was modern, clean and well appointed. Staff were friendly. Good experience all in all

Terrible experience, my room had ants. The breakfast was shit.

My husband and I stayed in their bath hotel for one night. The location was perfect , right in the heart of the city centre and all major tourist attractions within walking distance. Staff were friendly and helpful, we could not fault them. Room was small and basic, but what more do you need when you don’t plan on spending much time in the room it’s self. Price of the room was reasonable and if you sign up as a Z member (for free) you get 10% discount and a complimentary glass of wine with cheese and crackers and tea/coffee in the bar area. Would 100% stay here again

I stayed at a Z hotel in Bath which was fine. When I arrived the receptionist told me that my Expedia booking was for the wrong month -- a problem I had once before and which Expedia have told me is a software bug they are trying to fix. The receptionist then told me she had a room and I should book that direct, cancel Expedia and I would get a refund. Z Hotels subsequently refused to pay the refund to Expedia, a similar problem to what other reviewers have described with Z Hotels. I did eventually get the refund, but only after writing to the manager and explaining the whole process was advised by a Z Hotels employee. It took quite a bit of time, which is not what I was looking for.

Superb location, cost and brilliant staff. Don’t like…glass wall to bathrooms. Not right being able to see a person sat on the loo.

Z Hotel, Glasgow - my friends and I stayed on 1st February for my birthday celebration. This was rescheduled due to storms the previous week causing all public transport to be off. Staff there are wonderful, so friendly, helpful and eager to help their guests in any way. My friend and I were in an accessible room, which was perfect, as I am disabled and my other friend was in her own double room. The toilet/shower room was huge and the full width of the room, with disability aids and adaptations in place. The food prices, room price and drinks prices were really good and the bed was so comfy. I had my first night's sleep in a long time. This is my second stay at the Z Hotel Glasgow and won't be my last. I won't go anywhere else now. The most affordable, immaculate, comfortable, welcoming hotel I've ever stayed in! Outstanding!

I had a great experience the staff were very nice

Great hotel, staff amazing nothing too much trouble. Great location stayed in the one in Orange Street, very close to West End Theatres, breakfast nice and cheese and wine lovely thank you all you do the hotel a great service 🤩🤩🤩🤩🤩

Deceptive charging practices. Do not eat or drink in the hotels, there add 12.5 charge onto everything which is meant to be discretionary but try to get it back... good luck with that

My experience with ZenHotels. was catastrophic. Due to unacceptable conditions during my stay at the Ramee Guestline Hotel in Qurum, Oman, ZenHotels. advised me to cancel the booking and promised me a refund. But after I made the cancellation, ZenHotels declined. suddenly refused any refund and left me with the costs. This deception and lack of customer service is unacceptable. ZenHotels. is neither reliable nor trustworthy – I will never book here again and strongly advise against it!”

Worst hotel experience ever. I thought I’d got a great deal at Z hotel Victoria, only to be given a room in the basement the size of an assisted WC. The room was so small that we couldn’t move around at the same time, the mattress was knackered, there was a bulkhead just 2 ft over one side of the bed with two dirty access hatches, and we had to listen all night to everyone above us’ toilet flushes as they whizzed down the soil pipe and ‘landed’ behind our WC. Also bugs that looked like giant silverfish on the floor. More ‘yearn for home’ than ‘home from home’. When asked how our stay was when checking out I replied ‘not good’ only to receive the reply ‘okay, have a nice day’. They’re lucky I can’t post pics!

The staff were fantastic especially Scott who went above and beyond with his hospitality always welcoming us and very attentive. He went out of his way to give us some lovely cheeses. Our room was spotless and shower was amazing. Was lovely looking at the stars from our bed. Only bug bear would be window doesn’t open. And would have preferred a non glass surround loo! But fantastic location and smelt wonderful throughout

I was approached on social media by a company that had been hired by Z Hotels to post fake reviews on Google etc. They offered to pay me for each 5 star review I write. This practice is clearly illegal under UK law and violates Google's usage policies. I would never stay in a hotel that needs to illegally hire people to write fake reviews to persuade people to come!