Great hosting and response time
Great hosting and response time, super friendly staff

9 months ago
I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue... See more
9 months ago
Fast response and reasonably priced air fares.
9 months ago
Quick service and helpful staff
Great hosting and response time, super friendly staff
Quick and easy to reserve flights
I had been let down by another agent called Travel Junction after booking flights to Chicago. They reneged on their advertised ticket price and cancelled my booking. I then used Travel House, and the experience couldn’t have been simpler. Cheaper than booking directly with the airline, smooth booking process, and we’ve even managed to view our booking on the airline’s website to select seats using the booking reference provided. I will use again.
Easy to book, everything went fine and I received the etickets the following morning.
Great price with routing and time options. Customer Service Staff were extremely helpful and came up with alternative choices, as the airline booking systems were very dynamic! Flights were all as expected… bonus on the AA LHR-MIA flight … only about 50 people on it, so plenty of room to stretch out! Will definitely check out this site when I next travel to the US.
Kevin was very helpful!
So very glad we had the help from Russell at The Travel House. We had to make decisions on our travel whilst on the phone, discussing flights, dates and cover policies. During all of this Russell was friendly, kind, patient and very helpful. He went through options and listened to our requirements, to assist us with our plans and book our flights. Thank you Russell for not only being professional but giving us time to decide what we wanted and ensuring we had all the correct information. Amazing, and appreciated customer service.
good website, easy to follow, good chat service, and also people on the phone to talk to. Russell Davis was very very helpful, spent time on the tickets and explaining all aspects , very knowledgeable about process.
PROMPTLY ANSWERING THE TELPHONE and speaking very politely and explained my query clearly putting my mind at rest.
Very good customer service Kevin was really helpful and great to book a flight from travel house Thanks
Aaron Smith was super helpful in rearranging my flights. He checked lots of different options for us ensuring we got the best deal. Thanks so much!
Brad was lovely, I was able to book flights for my colleague fairly quickly, the instructions he gave were clear and he was extremely polite. Really happy with the service, thank you Brad!
Brad was great went through all the options. Really knowledgeable gave us all the right advice.
Absolutely amazing service from Austin Reece … instant reassuring respond guiding me through the whole process …. People like this should be rewarded … well done Austin … and thank you.
Very good price and excellent service
I dealt with an advisor called Kevin White who was polite and efficient and guided me through the whole process. I would definitely use this service again!
First time I have used The Travel House, but very pleased with smooth transaction and speed of communication. Will definitely use again.
Always use Aaron reliable and good rates
An excellent experience for booking flights. Kevin was so helpful and very courteous. Thank you Kevin.
We travel quite alot to the USA and needed to book a trip to see our daughter, we called the travel house, as there flight price was really competitive, and we have to catch a connection while travelling there and back, we spoke to Russell the service agent at the travel house who was fantastic and quickly and without hassle booked our flights and connections at the times we needed and added our luggage allowance onto our flights at the same time, very friendly guy who went overboard to book our flights and connections to our satisfaction, carnt fault there service and Russell was a pleasure to deal with, would recommend 100%
Based on analysis of 32 reviews rated 1-2 stars for The Travel House
“They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation”
“To make matters worse, they have not provided any valid evidence of a refund”
“Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different...”
“I am absolutely appalled by my experience with The Travel House”
“I booked a return flight from London to Colombo with Sri Lankan Airlines with Travel House yesterday”
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The Travel House is a UK-based travel agency specializing in affordable flight bookings, including both economy and business class options. The company offers a user-friendly platform where customers can search and compare flight deals from over 130 airlines, ensuring they find competitive rates for their desired destinations. The Travel House caters to a diverse clientele, including vacationers, business travelers, and groups seeking tailored travel solutions. In addition to flight bookings, The Travel House provides a range of travel services, including customized vacation planning and group tours. The agency is fully ATOL bonded, ensuring a secure ticket booking experience for its customers. With a team of trained travel experts available for assistance, The Travel House aims to deliver reliable and cost-effective travel solutions to meet the needs of modern travelers.
The Travel House garners overwhelmingly positive feedback, with many customers praising the fast response times and helpful staff during the booking process. Reviewers frequently highlight the efficiency of the service, noting that booking confirmations and e-tickets are received quickly, often within hours. Consumers appreciate the competitive pricing, with several mentioning that they found lower fares compared to other platforms. However, a small number of negative reviews express serious concerns about ethical practices, with claims of fraudulent behavior and issues related to payment acceptance. Despite these critical voices, the majority of feedback reflects satisfaction with the overall experience, particularly regarding the professionalism of agents like Russell and Henry.
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