Merci d'éviter CHRONOPOST à l'avenir car le livreur ne s'est pas présenté devant le domicile (du monde était bien présent) et a préféré déposer le colis en point relais. Le carton d'emballage a été en... See more
Mauvaise expérience avec The Packengers. Tableau très mal emballé par Karim sans aucun papier bulle. Je n’ai jamais vu ça. En plus, le tableau a mis un mois avant de me parvenir.
Je me demande si je ne vais pas changer de transporteur la prochaine fois.
L’assurance peut-elle me rembourser au vu des photos prises
La communication a été fluide. Comme il s'agissait d'une expédition internationale, j'ai été satisfait du délai de livraison et de l'emballage. J'ai utilisé le service de livraison à plusieurs reprises et, à chaque fois, j'ai reçu la marchandise sans dommage. Il est arrivé que certains achats soient emballés de manière irresponsable. L'entreprise devrait évaluer les risques potentiels liés aux achats coûteux lors de l'emballage. Merci.
Based on analysis of 62 reviews rated 1-2 stars for ThePackengers
Customer service13 mentions
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Shipping9 mentions
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Delivery7 mentions
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Damaged4 mentions
“One item was damaged in their warehouse”
Payment issues4 mentions
“The packaging and transportation are highly recommended”
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ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items.
The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
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Review summary
ThePackengers receives high praise for its excellent packaging and overall service quality, with many reviewers highlighting the "emballage parfait" and "livraison parfaite." Customers appreciate the care taken in wrapping items, ensuring they arrive in pristine condition. However, there are notable complaints regarding delivery issues, particularly with the choice of courier services like CHRONOPOST, which some consumers found unreliable. Instances of delayed shipments and missing apartment numbers in addresses have also been reported, leading to frustration among a few customers. Despite these concerns, the majority of feedback remains overwhelmingly positive, emphasizing the efficiency and quality of the service.
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