Review summary

Taylors Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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JM

Jo Mead

5 out of 5 stars
Taylor’s estate agency in Brierley Hill…

Taylor’s estate agency in Brierley Hill in the West Midlands. Dealt with me and my sister overseeing us selling our beloved Mum & Dads home. I phoned up many times about different queries, the girls in there were always friendly, very helpful and respectful, with a lot of compassion. Julie was absolutely brilliant, I cried to her on several occasions, as I was grieving over losing my beloved parents, and I found selling our family home, very stressful, and upsetting. Julie was always happy to take my calls, listen to me, and extremely helpful! Always positive and friendly and very professional. Thank you Julie and your team, you helped me so much❤️I would highly recommend.

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S

Stephen

1 out of 5 stars
BEWARE - Mitul Gadhia is not to be trusted.

BEWARE! This estate agents is being run by Mitul Gadhia - Mitul has been the owner of several failed estate agents, the most recent being Smooth Lettings (Company number 14618564) see their Trustpilot reviews - Mitul owes thousands of pounds to landlords for failing to pass on rent, he has multiple county court judgements against him which he has failed to respond to. It even states on the Taylors website that they have "partnered with Smooth Lettings to deliver an exceptional landlord service" Mitul is now trying to use the Taylors brand to restart his failed estate agent business. If you search for Mitul you will find that he has fled the UK and is now resident in Dubai. I would advise you avoid this man at all costs.

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S

Sanchausis

1 out of 5 stars
AVOID, stay away

I wish there would be option to rate with 0 stars. Absolutely unprofessional service, unprofessional communication. Favouring one owner, working on one owners benefit and obviously agents benefits. Sale process has been delayed in all possible ways affecting my and my childs life. No remorse, no apologies, no understanding.

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JE

Jayne Everitt

5 out of 5 stars
I couldn't wish for a better estate…

I couldn't wish for a better estate agents to sell my property, they kept me informed all the way along,very friendly and honest, they sold my house within 3 weeks and got me top price . A***** can't recommend them enough

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All reviews

36 total • Write a review

Showing 1 - 10 of 32 reviews
J

Definitely recommend …

Taylor’s sold my late fathers property they was excellent from start to finish always updating as they went never a problem speaking to the staff Helen Joe and Lilly always answered any questions we had with no problems definitely recommend if you have a property to sell

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S

Terrible Experience

Terrible Experience – Poor Communication & Unprofessionalism! I had an extremely disappointing experience with Tailors Estate Agents. I had a house viewing appointment scheduled, and after receiving multiple confirmations from the agent, I traveled a long way to attend. However, upon arriving at the property right on time, I was told that it had already been sold! No one bothered to inform me in advance, wasting both my time and effort. When I asked for an explanation, the staff started blaming each other within the organisation instead of taking responsibility. The lack of communication and professionalism was shocking. It’s clear that they do not value potential buyers' time or show basic courtesy. I would not recommend Tailors Estate Agents to anyone looking for a smooth and professional experience.

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RS

Excellent service knowledgeable

Maddie Wilke, (well both Maddie’s actually), was very helpful and also knowledgeable about the properties we viewed. Nothing was too much trouble & we felt she was interested in our questions and concerns answering all to our satisfaction. We are now purchasing through her.

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LP

Really rubbish

Do not give your house to be sold by these guys. Really poor experience I had by trying to BUY a house.

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A

My EXCELLENT experience dealing with Taylor’s…

My experience dealing with Taylor’s estate agent has been EXCELLENT Paula from the Torquay and previously Paignton office made my dream to move to Devon come true, Paula,s Professionalism, Customer Care and communication skills have been fantastic both on the phone and in person. Paula is an absolute Pro and gave 150 percent through the whole process for me buying my dream home by the sea and I will be forever grateful to her. Debbie also was incredible with her knowledge and speed, following up every little detail of the buying process to make it happen in record time too and was also lovely on the phone. Thankyou so much

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DB

Horrendous customer service

My partner briefly called to discuss a viewing on a property and tried to explain our current situation so we didn’t waste anyone’s time. The lady on the phone was abrupt, rude and quite frankly incapable of actually listening to what we had to say. First impressions are everything especially if you wish to retain customers. Zero phone etiquette, completely judgemental and would avoid at all costs. Such a shame as they have lovely properties available! Definitely not somebody I would want representing my company.

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LA

Yet again superb

Yet again superb service from Taylors in Halesowen, Stuart, and all the staff excellent through out and always on hand, quite simply the best estate agents in the area

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JG

Brilliant service

Brilliant service. Andy helped reduce the stress if it all. Thoroughly recommend Taylors.

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G

So easy to deal with from start to…

So easy to deal with from start to finish of selling my house, communication throughout with regular updates and feedback from viewings. Really do recommend using Taylor’s in Enderby, Leicester and would definitely use again.

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SG

I was very impressed with Mr Sam Gooden…

I was very impressed with Mr Sam Gooden in the Torquay Office Very Professional I had heard other good reports from other Vendors in the TQ1 Area I would recommend Taylor's Estate Agents I asked for the Words Sea Views on the for sale and it was No Problem. Excellent Service.

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