Very easy to understand and…
Very easy to understand and professional handling

9 months ago
Very easy to understand and professional handling
9 months ago
Professional company, Tandem simplified everything and it was all concluded online. Great service from start to finish.
9 months ago
Tandem response is fast and efficient .Good and excellent customer service .100%
9 months ago
I want to give a big shout-out to Jamie H Amazing customer service i work in customer service and I wish I can have him on my team he would make my life a lot easier. Thank you very much for putting... See more
Very easy to understand and professional handling
Professional company, Tandem simplified everything and it was all concluded online. Great service from start to finish.
Tandem response is fast and efficient .Good and excellent customer service .100%
I want to give a big shout-out to Jamie H Amazing customer service i work in customer service and I wish I can have him on my team he would make my life a lot easier. Thank you very much for putting the time and effort to helping me sort out my car. He was very honest with me and did his best to always make sure the questions I asked him he had a answer for me. 💪🏿
Very prompt professional service and had the loan with minutes. Thank you so much Tandem Bank
Everything was explained very clearly I knew exactly what each step of my application was and a totally stress free process.
Amazing experience good customer service 👏 fast and smooth transition
I was not able to open an account and when I sent a password reminder nothing was sent and so I was unable to continue.
Tandem savings accounts are the best so easy to use and simple for anyone money clears quick I love my tandem account just started and got nearly 4percent interest daily compounded added monthly it’s amazing I transfer all spare money to it. Plan to withdraw in about 17-22 years time also transfer little bits to Aviva sipp pension. And then my current account so I basically spread it out tandem is amazing tho I honestly recommend it for anybody get your siblings on it to deffo worth it can’t speak highly enough about it !!
Very good service from start to installation first class
Brilliant experience!
Very happy for quick and easy car finance. Top class. And very polite customer service
Great experience. Would highly recommend
So far I’m very impressed with dealing with this company my finance has been processed so fast it made the whole experience pleasant.
Tandem made my finance so easy to set up. The payment calculator was fantastic to work out how many months I wanted to pay back the loan. Having a 3 year interest free option was just what I was hoping for. I was pleased they put me first and overall a fantastic experience. My customer portal is fantastic to check on my payments, make extra payments when I want. Giving me control with my finance.
Awesome and thank you. Service applications easy to use. Fast and efficient
Tandam have been brilliant really quick in their decision and this made the finance side very easy.
Amazing service very quick easy process
straight forward application, all good thanks
Easy straight forward , clear and quick . Highly recommend.
Based on analysis of 13 reviews rated 1-2 stars for Tandem Bank
“Worst customer service”
“Ive had a car loan with them since January 25, as the payment date didn't coincide with my salary I contacted them an...”
“And now they’ve taken the finance payment from his bank account”
“No customer support, chat slow and unhelpful”
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Tandem Bank is a digital banking institution based in the UK, focused on providing sustainable financial solutions to its customers. The company aims to help individuals manage their finances more effectively by offering a range of banking services, including savings accounts, borrowing options, and spending tools. With an emphasis on transparency and simplicity, Tandem Bank seeks to empower consumers to make informed financial decisions. Targeting environmentally conscious consumers, Tandem Bank positions itself as a greener alternative in the financial sector. The platform provides insights and resources that allow users to navigate their financial journeys while promoting sustainability. In addition to standard banking services, Tandem Bank is committed to addressing customer concerns and complaints in accordance with FCA guidelines, ensuring a trustworthy relationship with its clientele.
Tandem Bank receives a largely positive reception from customers, with many praising the exceptional service and ease of use. Reviewers frequently highlight the professional handling of applications and the fast, efficient responses from staff, particularly mentioning individuals like Jamie H for outstanding customer service. The process of obtaining loans and managing savings accounts is described as straightforward and stress-free, with many appreciating the competitive interest rates offered. However, some consumers express frustration with technical issues, such as difficulties in opening accounts and receiving password reminders, which hindered their experience. Despite these complaints, the overall sentiment remains favorable, with a significant majority of users recommending Tandem Bank for its great service and user-friendly processes.
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