TravelCenters of America is a prominent provider of services and solutions for the trucking industry, operating a network of travel centers across the United States. The company caters primarily to long-haul truck drivers and fleet operators, offering essential services such as commercial fuel, truck maintenance, and repair services at its TA, Petro, and TA Express locations. In addition to fueling and service options, TravelCenters of America features the UltraONE loyalty program, allowing customers to earn rewards while taking advantage of discounts on fuel and truck services. The company also provides mobile solutions through the TruckSmart app, enabling users to book showers, parking spots, and truck repairs conveniently. With a commitment to supporting the needs of professional truck drivers, TravelCenters of America plays a vital role in the transportation and logistics sector.
TravelCenters of America receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor service and management issues. While some customers highlight the helpfulness and friendliness of individual staff members, such as attendants at specific locations, these positive experiences are overshadowed by widespread complaints about long wait times for services, inadequate facilities, and declining food quality.
Reviewers report waiting excessively for showers and repairs, with some noting that staff seem unmotivated to maintain cleanliness or efficiency. Additionally, concerns about security and theft at various locations further diminish customer trust. Overall, despite a few commendable staff interactions, the majority sentiment reflects dissatisfaction with the overall service and management at TravelCenters of America.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 42 | 100% | +1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 42 most recent reviews.
“Very polite and helpful, spotless restrooms and showers”
“I then called customer service and was informed that my loyalty card had been locked due to suspicious activity — spe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 42 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: TravelCenters of America is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.2).
42 reviews of TravelCenters of America. Filter by what matters to you.
Over a year ago
T/A in Montgomery, Alabama had the air conditioning off in the driver room about 2 months this summer before it was repaired and now the TV has been down from around early July to August 31 and still... See more
Over a year ago
Very polite and helpful, spotless restrooms and showers.
Over a year ago
Had an extremely helpful attendant the Exxon at the TA truck stop in Columbia NJ. He was an older gentleman who was funny and friendly. Wish I got his name.
Quick answers to the questions people ask most.
Yes, TravelCenters of America is a legitimate company with numerous verified reviews. Customers have shared a mix of positive experiences, especially regarding customer service, as well as some concerns about management and service quality.
No, TravelCenters of America is not a scam. It has a significant number of verified reviews, and while some customers have reported issues such as long wait times and service quality, many others praise the helpfulness of the staff.
TravelCenters of America provides a range of services including fuel, restrooms, showers, and convenience stores at their truck stops. Some locations also offer dining options, though reviews indicate mixed experiences regarding food quality.
TravelCenters of America accepts various payment methods including credit and debit cards at their locations. Customers have not reported any significant issues with payment processing.
TravelCenters of America appears to address customer complaints actively, though some reviews indicate inconsistency in management response. Customers have noted that while staff are often helpful, management may need improvement in handling certain service-related issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
T/A in Montgomery, Alabama had the air conditioning off in the driver room about 2 months this summer before it was repaired and now the TV has been down from around early July to August 31 and still not repaired. How much would it cost to buy even a second-hand small TV and get at least local stations? No, the management does not seem to care at all. Asked 5 times about the TV and for over a month the staff said the manger called them and are waiting for them to come out. Poor management how could really care less or they would be on it to change providers or be on the phone everyday to get it going. High prices of food-almost ridiculous! Laundry costs-sky high! Hardly any free parking spaces! All about money and charge drivers for everything they can. This is one of the worst T/A's in the country.
Very polite and helpful, spotless restrooms and showers.
Had an extremely helpful attendant the Exxon at the TA truck stop in Columbia NJ. He was an older gentleman who was funny and friendly. Wish I got his name.
went to a Denmark TN TA truck stop to take a shower, and when I arrived at the kiosk to print my shower receipt, the transaction didn’t go through. I asked the store clerk for assistance, but I wasn’t able to get any help. I then called customer service and was informed that my loyalty card had been locked due to suspicious activity — specifically, someone supposedly trying to redeem a shower. This is not true. I’m the only one who can use my card, especially since the BP company took over TA and started requiring text verification codes for showers. I fuel at TA locations daily, and I felt extremely frustrated and disappointed by how the situation was handled, especially in 100-degree weather. Due to this experience and the lack of support, I’ve decided I will no longer be fueling at TA locations in the future.
Good service crappy management really crappy
This is at the springer new mexico location I have worked at that truck long before TA took over and since TA has taken over it has become the most dreadful and unfortunately the only place to work in our small town..... there Is so much wrong with the restaurant part but as a cook let me explain that our hood vents do not work they didn't work when the building was inspected almost 3 years ago and to this day they do not work we are dying of heat stroke in that kitchen myself as well as other employees have had serious health problems due to the heat we have experienced major headaches dizziness burning eyes and overall heat exhaustion..... how dare you people expect us to work in these conditions what's it going to take for you to get the hood vents working as well as our air conditioner fixed before one of us has a heat stroke are we seriously paid enough to work like this.... I don't think so...... this is completely horrific for you to make us stay open and require us to work like this I hope your ready for a law suit because the minute one of us ends up I'm the hospital because of the heat were will take legal action immediately and this is as of 5/23/2026
Every petro used to be my favorite place to stop and enjoy a great meal. Always good buffet. Since selling out the food is horrible. No buffetts anymore. One page menu. Truckstops are nothing like they used to be. Money grabbers now.
Piss pore service waited over 1.5 hours for a shower because the staff didn’t want to clean them. When I did get to take a shower there was still used towels in it WTF people
Went into shop at north little rock at 830 am they told me 4 1/2 hrs to get in for airbag on trailer...then it was another 4 hours..1 truck all day as too worried about suckin Amazon trailers dicks...ta petro sux and I will never go there again all they care about is Amazon and cali diaperheads
Well, we paid for parking. I then had my generator stolen in broad daylight. Then they said none of the security cameras working, not one of them anywhere. Then the manager decided to throw me off a lot. Because I was trying to get a police report with the store number and was having a hard time just extracting that simple information. That's when I realized that the lot boy the trash boy there. Has a bunch of friends that come around and steal for him. He gives the all clear They take whatever they can and from there one can fill the blanks in I'm sure. This place is evil, lots of prostitutes allowed to walk the lot and condoms on the ground. Showers, disgusting management's never present. And I think it's some sort of front for something else. That's doing very well. At least good enough to carry thus complete dump..Shame on you TA travel centers ..yall suck
The food used to be good. Now it’s like TV dinners or something. Chicken parmigiana isn’t done in 5 minutes.It takes longer. The spaghetti is awful. Mashed potatoes are awful too Broccoli is nasty too
TA AND PETRO TRUCK STOP the worst garbage, worst service and charge for everything and worst workers and attendance. Should be out of business. Less than zero stars.
Was hired a disabled person now they want to fire me because I stand up for my rights and for drivers the rawlins ta has limited inventory and lots of old jacks and some missing parts it fails to keep it's safety first quote and don't care about employees let alone truck drvrs going to be looking for attorney they hold me accountable for merely drawing on a tire but people have been doing worse it's a joke this place needs new management and structure and more
Wait for a oil change over 10 h make the appartment @11 am it's 20 pm and still no calls I choose to gave up on their service in other word's SUCK PETRO RAPHINE VA. What's most amazing the bays where empty on a oil change area with no trucks only in maintenance area,that's some management in that place..stay away from people they waisting your time!!!
I could go anywhere to get what I need, but what keeps me coming back is the great customer service I receive from staff like Robin. She is fast, friendly, and always greets me with a smile.
Aurora Oregon TA Worst ever. This was a good truckstop with a restaurant that had good food. Now it has Popeyes with grease food, poor service and discourteous workers. Nothing in the hot cases because it has no restaurant nor workers to run what's left of the kitchen. Coffee is always empty and when notified, the counter people don't really care. Been using TAs for 35 years. They have really gone down hill.
I sit in a TA center in Richmond, technically Ashland Virginia writing this review at 12:46 a.m. I made a call from my hotel at 11:11 yesterday morning to find out that my truck was next in line to fix what would turn out to be 2 faulty brake chambers. I showed up at 12:29 pm only to find out later that my truck wouldn't get in the shop until past 7pm. Altogether there were 4 employees that gave me 6 time estimates of when my truck would be finished. All of their time estimates were repeatedly far off the mark. Every one. I understand when it's a half hour up to 2 hours late or so. I write this after over 12 hours and counting and still sitting here wondering when they will be finished. They had the parts in stock. I've had lots of good service from multiple TAs in Wisconsin and elsewhere and would recommend TA overall but avoid this one at all costs. There is another TA in Asland just over 3 miles away on One Carter Road. Use that one. Avoid this one, the Richmond/Ashland TA at all costs I could have been in a hotel sleeping hours ago yet here I sit at 1:05 am, more than 11 hours after my repair could have been finished around 2pm or so.One other trucker here told me about an unsavory experience with a service person who displayed a caustic, blunt, and unprofessional manner. Never in my 65 years have I experienced such, dismal, slow service whether it was with my own personal car or in my work truck. You get the picture. Everything I've mentioned is true and accurate. Stay safe my fellow drivers. Ted
We went to the petro in Milan NM yesterday with a major air issue that 3 other shops couldn’t find within mins the Mechanic found it. it was my air dryer. Had parts in stock and had it fixed right away. This shop is amazing. I really want to thank the whole team Andres,Rico,Matt,Mike,Nate, and especially Isaiah what a great team. And we will always support and recommend this shop
If something breaks at the Gary Indiana Petro, it stays broken. Go to wash your hands (ladies facilities) try to find a sink that the faucet is operational. Transflo.... forget it. They're aware that it is not working, but does it get taken care of??? NOPE. Abandoned vehicles in the truck lot.... security has passed them every night for over 6 months still sitting here. Such a shame. Once upon a time, the executives used to give a 💩 about how the public viewed their business. Guess they're too busy schmoozing the shareholders backsides to care about public perception. Years before the merger, T/A and Petro would try to annihilate each other in competition, fighting to be the top dog, now they're bottom of the barrel. Times sure have changed. Sad.
I was at petro in Gary Indiana and the people their were very rude the kiosk machine didn't print out the meal coupon and i asked the manager their to help me out, but they didn't help me they only said that we have to call ultra one, the kiosk machine took my meal coupon and didn't print out the coupon, I was not happy with that petro in Gary Indiana I-94 exit 9
TravelCenters of America is a prominent provider of services and solutions for the trucking industry, operating a network of travel centers across the United States. The company caters primarily to long-haul truck drivers and fleet operators, offering essential services such as commercial fuel, truck maintenance, and repair services at its TA, Petro, and TA Express locations. In addition to fueling and service options, TravelCenters of America features the UltraONE loyalty program, allowing customers to earn rewards while taking advantage of discounts on fuel and truck services. The company also provides mobile solutions through the TruckSmart app, enabling users to book showers, parking spots, and truck repairs conveniently. With a commitment to supporting the needs of professional truck drivers, TravelCenters of America plays a vital role in the transportation and logistics sector.
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