The previous review on here scared me, but I'd already booked the visit and I wanted something done about my seat in a hurry before a trip, so this seemed like the only option. Yes, it's a strange set-up (the guy sits on a plastic chair outside a ex-pig-muck storage tank, using a Moulinex electric knife!), but I'm all about results and there I have NO complaints. I asked for my seat to be shaped a specific way, which I knew worked for me. His skills with that knife were deeply impressive. He carefully removed my seat cover, quickly shaped the seat exactly how I'd asked, checking with me all the time that I was happy. Then he added about 2.5" of memory foam (in two layers) finalised the shaping and recovered it using the original cover. The result looked exactly as I asked and extremely professional. I've just returned from a 5 day trip to Luxembourg and I have never been so comfortable on a bike seat. I did 10 hours in the saddle several days and not a single ache! I would not hesitate to go back there again. For £125 it was an absolute bargain.