Stonebridge Associated Colleges Reviews

After dealing with what seemed like outdated assignments with confusing questions, to the vague and at times testing responses of your tutors, I complained and was met with a very opinionated customer service agent. This was flag number one... Into my 5th month of terrible tutoring answers and horrifying "customer service", I was locked out of my account for 1 month unable to enter even though I had paid. After a whole month of calling, going through the student portal, and going on their chat (who directed me to call... with an over 1hr waiting time) chasing them, no follow-ups, and literally no help or understanding, I decided this college isn't for me... Due to a 14-day cooling period, which let's be honest NO ONE shows their true colors in 14 days, they wouldn't let me cancel... as they said they allow cancellations but "case by case" but we all know that no case is enough to lose their money stream so don't bother asking, it's a no. After escalating this (clearly advising I do NOT want a refund) and being passed to bot-like agents, through email, who glitch and repeat themselves with information you can find on the website, I finally ask to speak to a manager who then repeats what they say. There became a battle of who was right and who interprets the T&C better. They finally decided to offer me the chance to transfer courses... ok fine perfect... something cheaper and shorter to end my misery with them...NOPE! I am told I still need to pay for the old course???? So to summarise this section; Access to Higher Education Psychology course cost £1135.34 Interior plant care course cost £75.45 So I need to continue paying for a course I am not using or benefitting from? Different certifications and different prices... When I questioned this they advised that their T&Cs cover this...NO IT DOES NOT...I'll prove it; The first quote "...Please note, there may be a £40.00 administration charge for changing courses outside of your 14-day cancellation period..." Found on the LearnDirect website (the trading entity of Stonebridge College) Second quote "... If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee..." Found in Stonebridge College T&C (which I was sent by them and is on the website) Back and forth with this "Senior Agent" about the fact that there is clearly nowhere on the website or the T&C provided by her that says I have to pay the old one off... they first offered me "Store Credit" WTH! Do you really think after all this I want to continue and choose another course in the future??!! So after what felt like speaking to a brick wall, I felt like all I had was defeat ahead of me and anger behind me, I cave and just want to pay everything off and be done with these people but at least at minimum give me a month off or refund one month for the trouble they caused when I was locked out...NOPE! When asked they said I had to prove I paid them for the past months.....Wait, What??? You may say "Zakia, why don't you take them to court?" my response... I took an online course because I live in Spain and work full time, hence my enrollment. I don't travel to the UK often and can't afford to go to court or get time to do that either. Most of all I don't want debt collectors going to my family home because of me since I registered my UK family address. So here is where I am, angry doesn't encompass how I feel. Betrayed...no...FUMING, PISSED OFF, EFFED OVER, TRICKED, TRAPPED, and BLOOD BOILING... still doesn't encompass how I feel... Would I recommend them? HAHAHAHA! *wipes tear away* HELL THE EFF NO! P.S, To the Customer Service Person reading this from StoneBridge College; The little email you send to everyone saying you would "love to assist and here's an email address" does not fool me, you literally pass the buck to another crappy agent or the same if you're unlucky like me and leave me back at square one. So instead of what you are going to say in response... how about you think first? Everyone will be watching, and I give updates... :) Update: Provided proof of my payments and have been told to go to their chat or call them regarding the refund, I go to chat and he says email or call, so I email and now they say I must call..... GOTTA ADMIT... NOT THE SMARTEST BATCH....

My experience with Jill Edwards my tutor has been amazing, she has been patient with my late assignments and always gives good feedbacks to my assignments and responds quickly and always there to help.

I found it very easy to access the website

I have completed a Teaching Assistant lvl2 in 2020 and still not received my certificate. This is appalling because I paid for a service, a qualification that I expect a certificate at the end of it, to prove that I did it. It is by far a very expensive course, I wish I did it with a local council for a fraction of the price and got my certificate at the end. Do something about it and stop fobbing us off, so many students have complained about same thing. Disgusting! Will never ever consider this College again. I will keep insisting until I get my certificate, I worked hard and paid for it. Not happy. please stay away!!!!

Yes you get your qual but the staff are a hit shallow

I completed my Level 3 teaching assistant course at the end of January, I have still not received my certificate. I have rung over 20 times and email the same to always be told that it is with the head of faculty. It has been with head of faculty for about 6/7 months. I am no further forward that i was 7 months ago. It is now into a new school and i am unable to get a job as a TA as i cannot confirm my qualification. I have worked very hard on this course, made particularly difficult due to the schools been closed due to Covid 19. This is incredibly poor service and i feel that i have been forgotten about. I have sent further information to the college in order to find out more and still nothing.

I am happy and satisfied from all of your support.

very easy going and help full. gave even more discount on the advanced security management course with the online chat

I have now completed my "Drug, Solvent and Alcohol Abuse Counselling Level 4" module, my experience has been very enlightening and enjoyable. I would like to say a massive thanks to my tutor Hilary Clark for all the support and comments and encouragement through the course, it is much appreciated.

I did Level 3 Nutrition (RQF) and overall had a good experience. My tutor Mel Skipp gave me really useful and comprehensive feedback on my coursework and I found the course material very interesting. However I would say the learning materials could have been laid out in a more engaging way.

Just complicated and submitted my second unit of my course was checked marked and passed by Sara Elston with in a day over the moon thanks Sara

I recently enrolled myself into the level 3 supporting teaching and learning course. So far I am very happy with my experience. I completed my first assignment with a little feedback which I was over the moon about. My tutor Pauline Thompson was quick to mark my work and reply to me…she made it clear what slight amendments I needed to make which enabled me to compete my first assignment. So happy!

My learning experience with Stonebridge has been very rewarding. As a mature student, I found it very challenging to combine my studies with my family, work and other personal commitments. I struggled quite a lot at times to meet up with my assignment deadlines but the Access 2HE support team as well as my Head of Faculty (Wendy Lornas) showed very kind consideration and understanding for my personal circumstances in supporting me to get back on track with my course. As I had been out of education for a long time before commencing this Access course, my tutors provided me with very useful feedback that saw my grades improve significantly and remarkably as my course progressed. The academic skills and confidence I have acquired from this course would definitely help me improve more and progress better in my future studies.

From the beginning I was supported along my path on this course. Whenever I had problems my emails were responded to quickly and there was always help and support available. When I struggled at the end and really needed help to get through my last modules they did everything they could for me and without them I wouldn't have been able to pass this course. I studied access to HE diploma Science Biochemical pathway and now I'm about to start BSc Dental Hygiene and Therapy at University of Birmingham!! My dream uni!! And all because of stonebridge. Changed my life with their support and kindness can't thank them enough.

I have to admit that I have failed Unit 6 twice due to forgotten to seek the feedback from the tutor prior submitted. However I have received all support to pass through this unit 6 until I have achieved it. The feedback from the tutor can guide to the right direction through the assignment prior submitting. Again, Plenty of well support given to me from the tutor to complete this unit 6. Thank you very much. Don't forget to take a break.

Jon helped me to enroll, was friendly and helpful, and I look forward to starting my course.

Just completed unit 10 of the access to higher education course. It wasn't easy but my tutor Gayle Lombard guided me and now I've passed it. Really enjoyed doing it.

I spoke to colombo and he was very helpful and easy to chat to.

Everyone is so quick to help with any queries and understanding if extra help is needed. I can always see how much effort my tutor Katrina puts in to help me correct any errors I make. Thank you!

Stephen English has been supportive and quick to assess my assignment in promtely! 😊