Great price and fast delivery
First time purchaser and the experience was great. I found some Hoka trainers that I wanted at a great price. I placed the order on the Saturday evening and they arrived on the Tuesday.
Sport It First
Reviews 100•
4.1
Sports & Hobbies4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.1
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Sport It First receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
I liked Sport It First and was shopping…
I liked Sport It First and was shopping here regularly, but my last order wasn't pleasant at all. Usually I shop with big chunks and return the items that don't fit or I don't like. In my last order's return, they refunded only 2 items out of 5 items that I sent back, even though I sent back only one package, no way some of it arrived, others didn't. In the customer service, I explained my situation, but they kept telling me the same thing, "two items as can be seen on our system", like a machine. I lost £60 unnecessarily. Be careful when returning, take a video or something like that.
Superb but a bit long winded exchange
The order and original delivery was absolutely great and lightening fast, no problems with the item, all great, but the length of time waiting for the exchange was too long for my liking. Great comms and also always answered quickly but stock response really. All in all great product at very reasonable prices (£175 for £300 rugby boots) but if you need an exchange in size as I did, you just gotta wait. So so close to superb, just a bit of tweaking the returns.
Avoid like the plague
Avoid like the plague, slow deceiving delivery time, even worse returns process!!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
sportitfirst.co.uk
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
SA
I can’t find out how to return
I can’t find out how to return, my order number, and return centre all in dollars??? what a disappointment
Date of experience: June 9, 2025
J
Jo
US
BEWARE - no refund if parcel missing
Shocked when my parcel was showing as delivered (with no photo as proof of postage) - I contacted the company and they kept repeating the tracking showed as delivered. I asked them for proof of postage but they kept repeating what the link said. Refused a refund! Not sure if the parcel was left outside and someone took it, or if the courier lost it? Either way they have been so unhelpful and I'm not out of pocket.
Date of experience: June 6, 2025
DH
Excellent service all round
Excellent service all round! Thank you. Will be purchasing again.
Date of experience: June 1, 2025
R
Robert
US
SCAM, FRAUD, BEWARE
Be very careful when buying from this website. They lied and told me they had sent my refund on multiple occasions and when it wasn't forthcoming I involved PayPal. I now have my refund due to PayPal deciding in my favour but it took over a month. Sportitfirst are very shady in my opinion, stay well clear.
Date of experience: May 19, 2025
M
Michael
US
Still waiting for my money after THEIR mistake
I bought a pair of shoes from Sport It First on the Decathlon marketplace, and the experience has been a nightmare from start to finish. Wrong size sent • I ordered a UK 7, but they shipped a UK 7.5. • I reported the mistake the same day. Endless waiting & zero communication • Customer service promised an update within three business days. • It’s now more than five business days later—no emails, no calls, nothing. Exchange? Not possible • The chat agent told me they can exchange the item, so my only option was to return the shoes for a refund. Refund nowhere to be seen • I returned the shoes almost a week and a half ago using their own label. • Tracking shows they were delivered to their warehouse on 7 May, and I have uploaded proof of delivery. This whole ordeal was caused by their original error, yet I’m the one chasing them for a basic refund. If this is how Decathlon lets its marketplace partners treat customers, shopping here online feels pretty unsafe. Until Sport It First (or Decathlon) processes my refund and issues an apology, I can’t recommend them to anyone. Buy elsewhere—or at least be prepared for a long, silent wait if something goes wrong.
Date of experience: May 16, 2025
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