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HomeMoney & InsuranceSpinnaker Insurance Company Reviews

Spinnaker Insurance Company Reviews

3.75 out of 5 stars
3.75 out of 5 stars
3.8
|Great|12 reviews

TrustScore

3.8
3.75 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
3
3 out of 5 stars
3
2 out of 5 stars
2
1 out of 5 stars
0
12 reviews in total

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See what reviewers are saying

Michelle Garcia
Michelle GarciaFeatured

2 days ago

5 out of 5 stars

Great Choice for Families

Spinnaker Insurance has been a great choice for my family. They provide excellent customer service and their rates are very reasonable. I appreciate their proactive approach to reaching out and checki... See more

Thomas Jones
Thomas JonesFeatured

2 days ago

3 out of 5 stars

Decent Service but Room for Improvement

I had to file a claim recently, and while the process was manageable, it took longer than I expected. I was kept updated, which was nice, but I think they could improve on speeding things up a bit.

Paul Taylor
Paul TaylorFeatured

2 days ago

4 out of 5 stars

Professional Team

The team at Spinnaker is very professional and supportive. They walked me through everything I didn't understand about insurance. The only downside is their online portal could use an upgrade; it's no... See more

Anthony Moore
Anthony MooreFeatured

2 days ago

4 out of 5 stars

Reliable Insurance Provider

Spinnaker Insurance has been great for my family. We have peace of mind knowing we are covered well, and the prices are competitive. I do wish they had more local agents available for face-to-face con... See more

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Michelle Garcia
Michelle Garcia
1 reviews
Featured
3 days ago
5 out of 5 stars

Great Choice for Families

Spinnaker Insurance has been a great choice for my family. They provide excellent customer service and their rates are very reasonable. I appreciate their proactive approach to reaching out and checking in on us.

Helpful?
Thomas Jones
Thomas Jones
1 reviews
Featured
3 days ago
3 out of 5 stars

Decent Service but Room for Improvement

I had to file a claim recently, and while the process was manageable, it took longer than I expected. I was kept updated, which was nice, but I think they could improve on speeding things up a bit.

Helpful?
Paul Taylor
Paul Taylor
1 reviews
Featured
3 days ago
4 out of 5 stars

Professional Team

The team at Spinnaker is very professional and supportive. They walked me through everything I didn't understand about insurance. The only downside is their online portal could use an upgrade; it's not very intuitive.

Helpful?
Anthony Moore
Anthony Moore
1 reviews
Featured
3 days ago
4 out of 5 stars

Reliable Insurance Provider

Spinnaker Insurance has been great for my family. We have peace of mind knowing we are covered well, and the prices are competitive. I do wish they had more local agents available for face-to-face consultations.

Helpful?
Christopher Miller
Christopher Miller
1 reviews
3 days ago
5 out of 5 stars

Affordable and Reliable

After shopping around, I found Spinnaker to be one of the most affordable options with solid coverage. Their staff is friendly and always ready to assist with any questions I have, making me feel valued as a customer.

Helpful?
Richard Lee
Richard Lee
1 reviews
3 days ago
3 out of 5 stars

Average Experience

My experience with Spinnaker has been average at best. The coverage is decent, but I had some issues with my billing that took time to resolve. They eventually helped out, but communication could be better.

Helpful?
Mark Wilson
Mark Wilson
1 reviews
3 days ago
5 out of 5 stars

Excellent Support During Claims

When I filed a claim after an accident, Spinnaker's support team was incredibly helpful. They guided me through every step and followed up regularly. I felt supported throughout the process, which made a tough time easier.

Helpful?

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Read the analysis
Lisa Garcia
Lisa Garcia
1 reviews
3 days ago
2 out of 5 stars

Not What I Expected

I was excited to switch to Spinnaker, but my experiences have been mixed. Customer support is sometimes hard to reach, and it took longer than anticipated to get my policy documents. Quite disappointed overall.

Helpful?
Andrew Brown
Andrew Brown
1 reviews
3 days ago
5 out of 5 stars

Great Experience Overall

I've been with Spinnaker Insurance for over two years now, and I couldn't be happier. Their customer service is always prompt and helpful, and I've had no issues getting claims processed quickly. Highly recommend!

Helpful?
Christopher Martinez
Christopher Martinez
1 reviews
3 days ago
4 out of 5 stars

Solid Coverage Options

Spinnaker offers a good variety of coverage options tailored to my needs. The agents are knowledgeable and helped me find the best plan. However, I wish the website was a bit more user-friendly for managing my policy online.

Helpful?
James Lee
James Lee
1 reviews
3 days ago
2 out of 5 stars

Frustrating Online Experience

While I appreciate the coverage I have with Spinnaker, my online experience has been less than satisfactory. The website often glitches, making it difficult to manage my policy. Their customer service is great, but I hope they fix these tech issues soon.

Helpful?
Timothy Lee
Timothy Lee
1 reviews
3 days ago
3 out of 5 stars

Claims Process Needs Improvement

I found the claims process to be rather confusing and time-consuming. I spent hours trying to get clarification from customer service. Once everything was sorted, the coverage was good, but the hassle was frustrating.

Helpful?

Frequently asked questions for Spinnaker Insurance Company

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About Spinnaker Insurance Company

Spinnaker Insurance Company is a provider of various insurance products designed to meet the needs of individuals and businesses. The company likely offers services such as auto, home, and business insurance, focusing on risk management and financial protection for its clients. With a commitment to customer service, Spinnaker Insurance aims to deliver tailored insurance solutions to help customers navigate their coverage options.

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Category

Money & Insurance

Review summary

Spinnaker Insurance Company receives a mix of positive and critical feedback from its customers. Many reviewers praise the company's excellent customer service and support, particularly during the claims process, highlighting the team's helpfulness and proactive communication. Consumers appreciate the affordability and reliability of the coverage options, noting that Spinnaker is a solid choice for families. However, there are notable complaints regarding the speed of service, with several customers expressing frustration over delays in policy document delivery and the claims process. Additionally, issues with the online experience, including website glitches and a lack of local agents, detract from the overall satisfaction. While many find value in Spinnaker's offerings, the company has room for improvement in its customer support and digital services.

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Based on reviews, created with AI