Mariano Cali
1 reviews•Contributor
about 3 years ago
Always a good experience
Always a good experience
Helpful?
TrustScore
2.6
Average
10
0
0
1
14
25 reviews in total
Over a year ago
The product matched its description perfectly. Shipping was fast, and the packaging was secure. A truly professional company in every aspect!
Over a year ago
Shit products and shipping insurance just to take back the percent off they give you when ups already has shipping insurance customer service bucks too rude.
Over a year ago
I am extremely disappointed with Smash It Sports and feel compelled to warn others. First of all they DELETE ALL NEGATIVE reviews off of FACEBOOK. See other negative reviews here! The bag my son p... See more
Over a year ago
Great sales on great products
Always a good experience
My daughter and I had a GREAT time! The owner was so lovely and welcoming and we enjoyed it so much! Will definitely be recommending and visiting again! thank you!
Absolutely amazing company, fast shipping great products!
The customer service was kind and efficient. I ordered a leg sleeve that didn’t fit so I emailed them to exchange. Originally I had to pay $14 to ship it back and they kept % for the restock fee but they offered a discount on my second order. However, the leg sleeve ripped the first time so slid with it. Pretty disappointed since it was almost $40.
Let me just start by saying that I was super impressed with their Customer Service. I made an error in my order and I called and they corrected it for me with no extra charge or issues. We received our ordered exactly how we wanted it. I will definitely use Smash It for all my future orders
Based on analysis of 15 reviews rated 1-2 stars for Smash It Sports
“I contacted Smash it on Wednesday spoke to a gentleman there who wasn’t very customer friendly to say the least, he s...”
“On 10/12 I ordered a bat from them, it had a date from UPS of 10/16, then changed to 10/17 & then no movement”
“Shit products and shipping insurance just to take back the percent off they give you when ups already has shipping in...”
“On Monday 10/20 I contacted Smash it Sports to find out what happen with the delivery, Stacy from Smash it said she w...”
“Ordered bat bag, cost 240 - used ONE TIME by child and bag is ripped - will not refund me but want me to pay another...”
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Smash It Sports is an online retailer specializing in baseball and softball equipment, catering to players of all skill levels. The company offers a wide selection of products, including bats, gloves, helmets, cleats, and batting gloves from top brands such as Marucci, Rawlings, Easton, and Mizuno. Smash It Sports is committed to providing customers with the lowest prices, supported by a price-match guarantee, ensuring competitive pricing on all items. The target market for Smash It Sports includes amateur and professional athletes, coaches, and parents of young players looking for quality sports gear. In addition to an extensive product range, the company enhances the shopping experience with free shipping on most orders and a straightforward return policy, making it a convenient choice for sports enthusiasts seeking reliable equipment for baseball and softball.
Smash It Sports receives a mixed reception from customers, with a notable divide in experiences. While some reviewers praise the quality of products and highlight positive interactions with staff, such as prompt responses and effective resolutions for issues, many others express frustration with the company's customer service. Common complaints include delayed shipments, unhelpful responses, and strict return policies that leave customers feeling dissatisfied. For instance, several customers report issues with orders arriving late or not at all, and others mention being charged for returns despite receiving defective items. Despite the positive feedback regarding specific products and sales, the overwhelming sentiment reflects disappointment in service quality. Overall, the majority of reviews indicate a negative experience with Smash It Sports.
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