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HomeSmart Insurance Reviews
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Smart Insurance Reviews

4.9 out of 5 stars
4.9 out of 5 stars
4.9
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.9
4.9 out of 5 stars
Excellent
5 out of 5 stars
57
4 out of 5 stars
2
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
1
60 reviews in total

Review summary

Smart Insurance receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the clear and concise explanations provided by agents like Shannon and Toby, who guide clients through their insurance options without any pressure. The overall service is described as kind, patient, and informative, making the process easy to understand. While the majority of experiences are excellent, there is a minor complaint regarding a missed callback from an advisor, which was eventually resolved by another team member. Overall, Smart Insurance is recognized for its exceptional customer service and commitment to ensuring clients feel valued and informed. The sentiment is overwhelmingly positive, with a strong recommendation for potential customers.

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Based on reviews, created with AI

See what reviewers are saying

Lee-Ann
Lee-AnnFeatured

7 months ago

5 out of 5 stars

Shannon explained everything to me she…

Shannon explained everything to me she was clean and concise about my policy

Freya-alana
Freya-alanaFeatured

7 months ago

5 out of 5 stars

VERY HELPFUL

toby was very helpful and informative about explaining all of my options and what they ment to help me pick the perfect plan for me

Rebecca
RebeccaFeatured

7 months ago

5 out of 5 stars

Shannon was lovely from start to…

Shannon was lovely from start to finish. There was no pressure at all throughout. Highly recommend

Christian
ChristianFeatured

7 months ago

5 out of 5 stars

Very kind and helpful

Very kind and helpful

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Kalum Thomson
Kalum Thomson
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Phone call was excellent

Phone call was excellent. Guy was easy to understand and follow. Great chat as well.

Helpful?
Angel
Angel
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great service very professional

Great service very professional, every detail explained and no pressure was applied.

Helpful?
Marianne
Marianne
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Was explained well and made me feel at ease with my decision

Tom made it very easy to underand talked me through it all and made me feel at ease making my decision

Helpful?
Sara Bailie
Sara Bailie
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very well explained & easy to…

Very well explained & easy to understand.

Helpful?
Shahnaz Mukhtar
Shahnaz Mukhtar
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Quick respond with in one minute after…

Quick respond with in one minute after submitting my details only the girl who call me very friendly and also her pronunciation was very good so I understand everything clearly.

Helpful?
MISSMICHELLEDOIG
MISSMICHELLEDOIG
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

great service

great service

Helpful?
Bethany
Bethany
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I spoke with Sabrina from smart insurance

I spoke with Sabrina , such a lovely, genuine person, most welcoming person I have ever spoken to on the phone

Helpful?

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Innocent Mtonga
Innocent Mtonga
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Knowledgeable advice given when I asked…

Knowledgeable advice given when I asked question. Exceptional service.

Helpful?
Andrew
Andrew
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Life Insurance Cover for my 15 yr old son

The Agent allocated to my appointment, Ryan Taylor did his best to ease the application process but there's no getting away from it, it is somewhat elongated due to the thoroughness of the question set required. However, Smart Insurance's position in the market is not by chance and is the reason why I did my own research before taking out the policy to cover myself and my 15 yr old son.

Helpful?
Jerrard Parsons
Jerrard Parsons
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Professional from beginning to end

Professional from beginning to end, The gentleman I spoke with was very Professional and polite, I love the idea that the policy does not stop at a certain age.

Helpful?
G.C
G.C
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Good for life insurance .

Very happy with smart insurance for life insurance for myself . The advisor Ben was very good. 😀

Helpful?
Jonathan Hallett
Jonathan Hallett
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great experience

Spoke to the operator who was extremely pleasant and informative, she ran through the options and not pushy at all explaining everything in detail very pleased overall.

Helpful?
Cloesta Tyson
Cloesta Tyson
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

The Agent was very informative and…

The Agent was very informative and explained everything to me, so I was very pleased

Helpful?
Nicola
Nicola
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Elliot he was great and he was great…

Elliot he was great and he was great talking about life insurance.

Helpful?
Elaine
Elaine
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Nicky was fantastic on the phone and…

Nicky was fantastic on the phone and every question I had was answered with the utmost knowledge and professionalism.

Helpful?
J oconnor
J oconnor
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Does what it says on tin

Made everything as clear as possible very helpful

Helpful?
Sharon
Sharon
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Awesome customer service

Great customer service and care.

Helpful?
Steve
Steve
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Excellent service

Excellent service. Easy to set up.

Helpful?
gaynor brooker
gaynor brooker
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Pleasant

Pleasant, friendly and explained everything thoroughly, articulated, and kind.

Helpful?
Miss Louise Barlow
Miss Louise Barlow
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Smart Insurance was a breeze to set up

Smart Insurance was a breeze to set up, excellent service, great company, flexible to your needs and cover at a reasonable price.

Helpful?
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About Smart Insurance

Smart Insurance is a UK-based provider specializing in personalized family life insurance. The company offers tailored life cover options designed to protect families by providing financial support in the event of the policyholder's death or terminal illness diagnosis. Customers can apply for coverage up to £750,000, which can assist with mortgage payments and other financial obligations, ensuring that loved ones are cared for during difficult times. Targeting UK residents aged 18 to 64, Smart Insurance aims to simplify the application process by minimizing paperwork and eliminating the need for medical tests. With coverage starting from day one, the company focuses on delivering a straightforward service that meets the evolving needs of families. Smart Insurance emphasizes the importance of planning for the future and making informed decisions about life insurance to safeguard the well-being of one's family.

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