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HomeSmart Insurance Reviews
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Smart Insurance Reviews

4.9 out of 5 stars
4.9 out of 5 stars
4.9
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.9
4.9 out of 5 stars
Excellent
5 out of 5 stars
57
4 out of 5 stars
2
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
1
60 reviews in total

Review summary

Smart Insurance receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the clear and concise explanations provided by agents like Shannon and Toby, who guide clients through their insurance options without any pressure. The overall service is described as kind, patient, and informative, making the process easy to understand. While the majority of experiences are excellent, there is a minor complaint regarding a missed callback from an advisor, which was eventually resolved by another team member. Overall, Smart Insurance is recognized for its exceptional customer service and commitment to ensuring clients feel valued and informed. The sentiment is overwhelmingly positive, with a strong recommendation for potential customers.

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Based on reviews, created with AI

See what reviewers are saying

Lee-Ann
Lee-AnnFeatured

7 months ago

5 out of 5 stars

Shannon explained everything to me she…

Shannon explained everything to me she was clean and concise about my policy

Freya-alana
Freya-alanaFeatured

7 months ago

5 out of 5 stars

VERY HELPFUL

toby was very helpful and informative about explaining all of my options and what they ment to help me pick the perfect plan for me

Rebecca
RebeccaFeatured

7 months ago

5 out of 5 stars

Shannon was lovely from start to…

Shannon was lovely from start to finish. There was no pressure at all throughout. Highly recommend

Christian
ChristianFeatured

7 months ago

5 out of 5 stars

Very kind and helpful

Very kind and helpful

Filter by rating:
Lee-Ann
Lee-Ann
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

Shannon explained everything to me she…

Shannon explained everything to me she was clean and concise about my policy

Helpful?
Freya-alana
Freya-alana
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

VERY HELPFUL

toby was very helpful and informative about explaining all of my options and what they ment to help me pick the perfect plan for me

Helpful?
Rebecca
Rebecca
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

Shannon was lovely from start to…

Shannon was lovely from start to finish. There was no pressure at all throughout. Highly recommend

Helpful?
Christian
Christian
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

Very kind and helpful

Very kind and helpful

Helpful?
Danielle bowers
Danielle bowers
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great experience

Great experience, went through everything that I needed to know . Definitely recommend.

Helpful?
Matilda
Matilda
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Staff spoke to me in a kind manner.and…

Staff spoke to me in a kind manner.and was very patient to explain what I did not understand

Helpful?
Amy Taylor
Amy Taylor
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

excellent service

Got my cover today through a phone call with a lovely man named Jamie Turner. Being young he helped me understand the process and ensured I got the cover that was best for me and my family, whilst also using a personal touch and being very friendly and attentive to detail. My partner now also plans to sign up through this company and to request for Jamie himself. Thank you again for all your help!

Helpful?

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Anthony Howard
Anthony Howard
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Amazing

Amazing job very helpful and polite very happy with what I'm getting would like to thank you very much i wish there were more people like you Kind regards Anthony

Helpful?
Tiffany
Tiffany
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Phone call with Smart Insurance (Elliot)

Spoke to Elliot today, absolutely fantastic, couldn’t be more helpful and so pleasant and polite. If you’re thinking about taking out life insurance please choose Smart Insurance

Helpful?
James Hislop
James Hislop
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Fantastic simple and easy to arrange

Fantastic simple and easy to arrange

Helpful?
Mrs Alison Plant
Mrs Alison Plant
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Extremely helpful and very friendly and…

Extremely helpful and very friendly and explained everything thoroughly very happy with the policy agreed.

Helpful?
Mirs Kubwalo
Mirs Kubwalo
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great communication & service from Noah.

Great communication and customer service from Noah during my registration yesterday and was very clear on how the insurance works, what to expect and the support available.

Helpful?
Cecilia
Cecilia
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Well explained

Well explained

Helpful?
Amelia Grandinetti
Amelia Grandinetti
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

I found the staff to be knowledgable…

I found the staff to be knowledgable and helpful, although the first insurance advisor failed to call me back at the agreed time. This was rectified by another colleague and the my policy was completed successfully.

Helpful?
Elizabeth
Elizabeth
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I was made to feel I mattered…

I was made to feel I mattered everything was so easy to understand

Helpful?
Mr John Roughsedge
Mr John Roughsedge
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Spoke to Hayley who was very…

Spoke to Hayley who was very professional and was easy to understand, Excellent experience

Helpful?
Ella
Ella
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

The staff was polite and took his time…

The staff was polite and took his time to explain for me to understand.

Helpful?
Nagz Nagz
Nagz Nagz
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

James was very helpful and patient with…

James was very helpful and patient with all the questions I had to ask.

Helpful?
Andrea
Andrea
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Shannon was very helpful and great

Shannon was very helpful and great

Helpful?
Mrs S Robbins
Mrs S Robbins
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Excellent and happy

Excellent and happy

Helpful?
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About Smart Insurance

Smart Insurance is a UK-based provider specializing in personalized family life insurance. The company offers tailored life cover options designed to protect families by providing financial support in the event of the policyholder's death or terminal illness diagnosis. Customers can apply for coverage up to £750,000, which can assist with mortgage payments and other financial obligations, ensuring that loved ones are cared for during difficult times. Targeting UK residents aged 18 to 64, Smart Insurance aims to simplify the application process by minimizing paperwork and eliminating the need for medical tests. With coverage starting from day one, the company focuses on delivering a straightforward service that meets the evolving needs of families. Smart Insurance emphasizes the importance of planning for the future and making informed decisions about life insurance to safeguard the well-being of one's family.

Company information

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