Easy to set up account
Easy to set up account. Good communication. Great products.

Shawbrook receives overwhelmingly positive feedback from customers, highlighting the ease of use of their online platform and competitive rates on savings products, particularly ISAs. Reviewers frequently mention the efficient and straightforward processes, with many appreciating the professional and helpful staff. The website is noted for its user-friendliness, making transactions hassle-free. However, some customers express dissatisfaction with the lack of automatic annual statements, which they believe could enhance security and transparency. Additionally, a few reviews mention issues with communication regarding account changes, indicating room for improvement in service consistency. Overall, Shawbrook is viewed favorably for its efficient service and competitive offerings, despite minor complaints about communication.
6 months ago
We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good credit guidance and everything was sorted quickly. They provide great ongoing informati... See more
6 months ago
Easy use of online web site with efficient verification communication via email. Competitive based saving products, particularly ISAs.
6 months ago
Don’t like the absence of an annual on line statement being sent automatically . This would help everyone and contain fraud by anyone. Derek C Press.
6 months ago
Very simple, quick and easy process. Dealt with very helpful and professional agents.
Easy to set up account. Good communication. Great products.
Easy to use website and good communication
Easy to open account online, managing account is also easy to do. Like the fact that you can also ring and speak to an adviser. Have been using Shawbrook for a number of years in various accounts and always happy.
Good rates and loyal service i do not have any problems that why I am with you
Good rate the cash isa
Always easy to complete transactions
No hassles. Efficient & pleasant staff.
Website easy to navigate . So was able to complete my transaction with no problems
Shame I can’t open more than one isa product of any type .. However great to be transfer for each new year into a fixed isa product at any time ! The only problem is transfer in or previous years isa can’t be done on the internet and requires printing - mail and manually completed- laborious
Very easy to deal with, on-line experience again very easy and rates competitive.
Easy to apply online and competitive rates
Didn’t wait too long to speak to someone. Soon sorted my problem out.
Easy site and completion of transaction
Helpful and easy
The website has improved, which is welcome. I find it easier to navigate now.
Competitive rates, website is easy to use
Easy to speak to an advisor who was then very helpful
Treating direct customers in shoddy way. Offering same product on a Third Party website at an enhanced rate compared to existing direct customers
Easy use of the online portal and renew of my isa
Have always checked out shawbrook rates as the company have always been helpful over the years.
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Shawbrook is a UK-based bank that specializes in providing a diverse range of financial products, including savings accounts, personal loans, buy-to-let and commercial mortgages, as well as business finance solutions. The company caters to a broad audience, including individuals seeking personal financial assistance, established businesses, and professional property investors. Shawbrook is recognized for its commitment to delivering a premium customer experience, with a strong emphasis on flexibility and reliability. With a focus on meeting the unique financial needs of its customers, Shawbrook offers award-winning savings and lending options designed to support both personal and business financial goals. The company is backed by the Financial Services Compensation Scheme (FSCS), ensuring that customer deposits are protected up to specified limits. Shawbrook has garnered a reputation for excellence, evidenced by its positive customer ratings and extensive product offerings tailored to various financial requirements.
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