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HomeShawbrook Reviews
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Shawbrook Reviews

4.666666666666667 out of 5 stars
4.666666666666667 out of 5 stars
4.7
|Excellent|60 reviews

Last reviewed 6 months ago

TrustScore

4.7
4.666666666666667 out of 5 stars
Excellent
5 out of 5 stars
49
4 out of 5 stars
6
3 out of 5 stars
3
2 out of 5 stars
0
1 out of 5 stars
2
60 reviews in total

Review summary

Shawbrook receives overwhelmingly positive feedback from customers, highlighting the ease of use of their online platform and competitive rates on savings products, particularly ISAs. Reviewers frequently mention the efficient and straightforward processes, with many appreciating the professional and helpful staff. The website is noted for its user-friendliness, making transactions hassle-free. However, some customers express dissatisfaction with the lack of automatic annual statements, which they believe could enhance security and transparency. Additionally, a few reviews mention issues with communication regarding account changes, indicating room for improvement in service consistency. Overall, Shawbrook is viewed favorably for its efficient service and competitive offerings, despite minor complaints about communication.

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Based on reviews, created with AI

See what reviewers are saying

Elaine Midwinter
Elaine MidwinterFeatured

6 months ago

5 out of 5 stars

Shawbrook have been excellent, swift and efficient

We have used Shawbrook twice now and on both occasions the service has been efficient, easy to follow, with good credit guidance and everything was sorted quickly. They provide great ongoing informati... See more

Philip Morley
Philip MorleyFeatured

6 months ago

5 out of 5 stars

Easy use of online web site with good backup verification

Easy use of online web site with efficient verification communication via email. Competitive based saving products, particularly ISAs.

D Press
D PressFeatured

6 months ago

3 out of 5 stars

Statement issue

Don’t like the absence of an annual on line statement being sent automatically . This would help everyone and contain fraud by anyone. Derek C Press.

Sarah, Warrington
Sarah, WarringtonFeatured

6 months ago

5 out of 5 stars

Very high standards all round

Very simple, quick and easy process. Dealt with very helpful and professional agents.

Filter by rating:
Boxermum
Boxermum
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy to set up account

Easy to set up account. Good communication. Great products.

Helpful?
Dr VICTORIA POCOCK
Dr VICTORIA POCOCK
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy to use website and good…

Easy to use website and good communication

Helpful?
JULIE EALES
JULIE EALES
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy to open account online

Easy to open account online, managing account is also easy to do. Like the fact that you can also ring and speak to an adviser. Have been using Shawbrook for a number of years in various accounts and always happy.

Helpful?
Javed Quazi
Javed Quazi
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Good rates and loyal service i do not…

Good rates and loyal service i do not have any problems that why I am with you

Helpful?
MRS S PATEL
MRS S PATEL
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Good rate the cash isa

Good rate the cash isa

Helpful?
Sue
Sue
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Always easy to complete transactions

Always easy to complete transactions

Helpful?
Mary
Mary
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Efficient

No hassles. Efficient & pleasant staff.

Helpful?

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Eleanor Gordon
Eleanor Gordon
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Website easy to navigate

Website easy to navigate . So was able to complete my transaction with no problems

Helpful?
KeWi
KeWi
1 reviews•New Reviewer
7 months ago
3 out of 5 stars

isa…

Shame I can’t open more than one isa product of any type .. However great to be transfer for each new year into a fixed isa product at any time ! The only problem is transfer in or previous years isa can’t be done on the internet and requires printing - mail and manually completed- laborious

Helpful?
Chris Collier
Chris Collier
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Very easy to deal with

Very easy to deal with, on-line experience again very easy and rates competitive.

Helpful?
MS
MS
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy to apply online and competitive…

Easy to apply online and competitive rates

Helpful?
Andrea
Andrea
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Didn’t wait too long to speak to…

Didn’t wait too long to speak to someone. Soon sorted my problem out.

Helpful?
Julia
Julia
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy site and completion of transaction

Easy site and completion of transaction

Helpful?
David
David
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Helpful and easy

Helpful and easy

Helpful?
Wendy Draper
Wendy Draper
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

The website has improved

The website has improved, which is welcome. I find it easier to navigate now.

Helpful?
LS
LS
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Competitive rates

Competitive rates, website is easy to use

Helpful?
VIVIEN GLADEN
VIVIEN GLADEN
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Helpful to customers

Easy to speak to an advisor who was then very helpful

Helpful?
John
John
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Underhand trading

Treating direct customers in shoddy way. Offering same product on a Third Party website at an enhanced rate compared to existing direct customers

Helpful?
Seema
Seema
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Easy use of the online portal and renew…

Easy use of the online portal and renew of my isa

Helpful?
Anne Barrett
Anne Barrett
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Have good history with Shawbrook

Have always checked out shawbrook rates as the company have always been helpful over the years.

Helpful?
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About Shawbrook

Shawbrook is a UK-based bank that specializes in providing a diverse range of financial products, including savings accounts, personal loans, buy-to-let and commercial mortgages, as well as business finance solutions. The company caters to a broad audience, including individuals seeking personal financial assistance, established businesses, and professional property investors. Shawbrook is recognized for its commitment to delivering a premium customer experience, with a strong emphasis on flexibility and reliability. With a focus on meeting the unique financial needs of its customers, Shawbrook offers award-winning savings and lending options designed to support both personal and business financial goals. The company is backed by the Financial Services Compensation Scheme (FSCS), ensuring that customer deposits are protected up to specified limits. Shawbrook has garnered a reputation for excellence, evidenced by its positive customer ratings and extensive product offerings tailored to various financial requirements.

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