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Review summary
Seneca Learning receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
When it works, it's pretty decent, even the free version. The problem is that it doesn't ! It constantly logs me out, regardless of which browser I'm using (cache cleared, etc). I can be typing on the last question of a section and it pops up with the "You haven't logged in for a while." Sometimes barely an hour has passed! It doesn't save your progress, either, so clicking 'log in' will lose everything you've done up until then in that section - notes, working, thinking, answers, etc. It's incredibly frustrating and I've reported it a few times via the "Does this keep happening?" button, but I haven't heard anything back. I'm sorry, but it should save a state with your progress at the very least, so that when you log in again, you can carry on from the question you were on. For it not to do that is just poor programming / software design.
My son benefited hugely from it, he said it really helped. The team , especially Olivia, were knowledgable, polite, friendly and very helpful. Can’t recommend them enough, thank you!
My son used Seneca Learning for GCSE revision and found it to be really useful. We upgraded to premium after he had used the basic package in school. He liked using the mini mocks and the fact there was a variety of options for revision resources.
The customer service was also really good.
I have been using Seneca Learning for quite some time, and until recently, I was a big fan of the platform. Its interactive learning modules and user-friendly interface helped me study efficiently, and I felt like it genuinely improved my knowledge across multiple subjects. I had even given the platform a glowing 5-star review to show my appreciation for how much it had helped me academically. However, I was shocked and deeply disappointed when my positive review was suddenly deleted without any explanation. This experience has completely changed my perception of Seneca Learning, and I feel compelled to share my thoughts with others. Initially, my 5-star review was based on my genuine enthusiasm for the platform. I praised Seneca for its engaging content, which made learning feel less like a chore and more like an enjoyable activity. The platform’s use of gamification, personalized quizzes, and flashcards helped me retain information much better than traditional study methods. I appreciated how Seneca condensed complex topics into bite-sized lessons that were easy to follow, making studying feel less overwhelming. I had also noticed that the platform was continuously updated, providing fresh content and improving existing features based on user feedback. It was, in every sense, a product that deserved to be praised. But things took a drastic turn when I logged in one day and found that my review had been deleted. At first, I thought it was a glitch or an error, but after trying to repost it multiple times, I realized that the review was being systematically removed. I reached out to Seneca’s customer support team, hoping to get an explanation or at least some clarity on what had happened. Unfortunately, I received no response, which only added to my frustration. What struck me the most was the utter lack of transparency in the situation. If my review had violated any guidelines or been flagged for any reason, I would have appreciated being informed. Instead, it felt like my positive feedback was swept under the rug without any acknowledgment or communication. It made me wonder: why would Seneca delete a well-written, honest review from a loyal user? It seemed so counterintuitive for a company that claims to value user feedback and continuously strives to improve its platform. I understand that companies have the right to moderate reviews for inappropriate content or violations of terms, but this situation was different. My review didn’t contain any offensive language or false information. I simply shared my experience and gave an honest account of how Seneca had helped me with my studies. It felt like the review was deleted because it was too positive, and the company didn’t want to showcase a user’s satisfaction. This has led me to question Seneca’s commitment to openness and integrity. Seneca Learning is marketed as a platform that encourages user feedback and prides itself on offering the best educational experience. However, by deleting my review without providing any justification or reaching out to me for clarification, it becomes clear that the company is not as transparent or customer-centric as it claims to be. It’s disheartening to see a company I once trusted take actions that feel more in line with suppressing honest opinions rather than fostering a community of open dialogue. This experience has left me feeling betrayed. As a user, I expect a platform like Seneca to not only offer high-quality content but also to be respectful and open to feedback, whether positive or negative. By deleting my review and refusing to engage with me about it, Seneca has shown that they do not value their users’ opinions as much as they claim. It also raises concerns about what other users’ feedback might be silenced or ignored in the future. In conclusion, my once-positive experience with Seneca Learning has been overshadowed by this frustrating and confusing issue. The deletion of my 5-star review has significantly impacted my trust in the platform. While the content and learning tools on Seneca are still valuable, I can no longer recommend a service that engages in such questionable practices. If a company is unwilling to stand behind the feedback of its users, regardless of whether it is positive or negative, it becomes difficult to trust them. I sincerely hope that Seneca Learning rethinks its approach to user reviews and communication. Until then, I can no longer justify using or recommending this platform.
Fantastic help to my child during his high school years. Easy to use platform for child and parent and tracks child progress. Great communication with Olivia
Paid £95 for the full package for my son. Also got one for my daughter. Another £95.
But my daughter’s school wanted to use cognito. When I called them to cancel the second account that we never used, they said you only have one account. We assure you only one payment was taken. Got busy with life.
A year on they have taken another 2 payments of £95 (£190) from my account as auto renewal. They have refunded these charges but have refused the refund the last year £95 they scammed me for.
My son used seneca from 6 months prior to his GCSE's. He certainly benefitted from using it as he found it a great way to learn some topics and revise others. I definitely believe that he only passed his sciences and english due to him working on seneca.
I dislike using this as the lessons are too repetitive. I dislike all online homework websites like this. They are easy for the teacher to set up which is the ONLY reason they are used so much. I keep getting asked to buy their subscription while I'm trying to do my mandatory homework, it's really annoying.
Signed up to this learning platform to support both sons through GCSE's. One was way behind when he started and he caught up incredibly quickly due to the quality, interactivity and immediate ongoing feedback provided by the platform. Both passed with flying colours. If you want your children to gain an edge it's well worth the small investment and the return on results day when you see the winning smiles on their faces is absolutely priceless. Also have to add that I was inadvertently billed a renewed subscription by the platform and this was returned immediately and with absolutely no questions or fuss. A big recommend
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