Review summary

Seneca Learning receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

C
Constantly logs me out and loses my progress

When it works, it's pretty decent, even the free version. The problem is that it doesn't ! It constantly logs me out, regardless of which browser I'm using (cache cleared, etc). I can be typing on the last question of a section and it pops up with the "You haven't logged in for a while." Sometimes barely an hour has passed! It doesn't save your progress, either, so clicking 'log in' will lose everything you've done up until then in that section - notes, working, thinking, answers, etc. It's incredibly frustrating and I've reported it a few times via the "Does this keep happening?" button, but I haven't heard anything back. I'm sorry, but it should save a state with your progress at the very least, so that when you log in again, you can carry on from the question you were on. For it not to do that is just poor programming / software design.

MS
My son benefited hugely from it

My son benefited hugely from it, he said it really helped. The team , especially Olivia, were knowledgable, polite, friendly and very helpful. Can’t recommend them enough, thank you!

c
Good variety of resources

My son used Seneca Learning for GCSE revision and found it to be really useful. We upgraded to premium after he had used the basic package in school. He liked using the mini mocks and the fact there was a variety of options for revision resources. The customer service was also really good.

A
Easy to use

Easy to use, large selection of courses and very useful when the school uses it too!

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All reviews

444 total β€’ Write a review

Showing 31 - 40 of 440 reviews
JP
5 out of 5 stars

Good product and customer service

My son used Seneca and it was a great help with his revision. Also when we had a customer service question it was dealt with quickly and helpfully.

Date of experience: May 10, 2025

VB
5 out of 5 stars

Good experience

Son has really enjoyed using Seneca. I was very impressed with customer service response to a query I had. Very quick response and no quibble

Date of experience: April 28, 2025

sn
5 out of 5 stars

Got Auto-Subscription cancelled and…

Got Auto-Subscription cancelled and issued refund as soon as I have sent them an email.

Date of experience: April 28, 2025

I
5 out of 5 stars

great tool

Seneca was a great tool for my son. User experience for parents is also great - I hadnt been able to cancel the subscription before it auto-renewed. I got in touch with the contact centre and they promptly issued a refund. Must confess - dont see that kind of a nice behaviour from many large companies

Date of experience: April 25, 2025

S
5 out of 5 stars

The best app for studying

The best app / web app for studying, full of questions, answers, AI tools to help and much more... Have fun with it

Date of experience: April 22, 2025

R
2 out of 5 stars

Very poor service for 1:1 tutoring

Very poor service for 1:1 tutoring. Requested a call back to arrange maths tuition and not had a response. Does not bode well for the quality or efficiency of the tutoring service.

Date of experience: April 12, 2025

e
1 out of 5 stars

Used to love it, now I HATE it

Seneca why? Cram Mode was the most accurate and reliable source of revision I had. It alone had literally jumped my grades from 6/3 to 7s and 9s. I had even told my peers to use it and it boosted their grades from 5s/ 3s to 8s! But now it had been limited to 20 questions. I used to do over 100 in one sitting, as it is called CRAM. I actually am willing to pay for exam boost, if it is at the promised price at Β£12.99 and not over Β£50, I have exams in a month. I simply do not need it for 4 months. Until then, best believe I will be constantly emailing for updates until 1) cram mode is restored to its former glory or 2) I have the option to pay exam boost for only a month. Thanks.

Date of experience: April 7, 2025

SL
5 out of 5 stars

Incredibly useful

There is such a wealth of information and study aids available on the Seneca platform. It's useful for those learning at school as well as those studying at home.

Date of experience: April 7, 2025

RG
4 out of 5 stars

It’s free service is good

It’s free service is good and has helped many kids learn.But it’s premium is too expensive

Date of experience: April 2, 2025

M
1 out of 5 stars

Cram mode made premium

cram mode was free for so long but now seneca has decided you have to pay for it, cram mode was one of the only ways that helped me revise science, and now you have to pay for it. RIGHT BEFORE MY EXAMS TOO!!! SCREW YOU SENECA

Date of experience: March 30, 2025

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