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HomeSBL couriers Reviews
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SBL couriers Reviews

2.843137254901961 out of 5 stars
2.843137254901961 out of 5 stars
2.8
|Average|102 reviews

Last reviewed 8 months ago

TrustScore

2.8
2.843137254901961 out of 5 stars
Average
5 out of 5 stars
47
4 out of 5 stars
0
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
55
102 reviews in total

Review summary

SBL Couriers receives a mixed response from its drivers and customers, reflecting both positive and negative experiences. While some reviewers praise the company for its excellent service and supportive staff, particularly highlighting the recruitment process and helpful managers like Diyar and Diana, many others express serious concerns. Common complaints include dangerous driving behavior from their drivers, with reports of near misses and reckless overtaking. Additionally, several individuals describe the company as a "glorified rental" operation, citing hidden fees that significantly reduce earnings and a lack of respect for employees. Customers also report poor delivery experiences, including items being mishandled or left without proper communication.

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Based on reviews, created with AI

See what reviewers are saying

Grace
GraceFeatured

8 months ago

1 out of 5 stars

Dangerous drivers

Dangerous drivers: 3 near misses from a driver on one stretch of road due to overtaking on solid white lines.

Slawomir Kuciel
Slawomir KucielFeatured

8 months ago

1 out of 5 stars

You won't earn anything and you'll have…

You won't earn anything and you'll have to pay extra to charge the car battery and have dates for parking. Be careful with this company.

Matty
Matty Featured

8 months ago

1 out of 5 stars

This company is a scam

This company is a scam , stay clear , they are a glorified rental company, they wil make you work with literally nil payment, all money goes to van hire , they say they will give you 6 days pay , it’s... See more

Sarah Dowrick
Sarah DowrickFeatured

8 months ago

1 out of 5 stars

Disgusting staff members

Just had a lovely courier firstly they cut across the lane right in front of me which I beeped my horn incase they hadn't saw me before slamming on my breaks , we all do it so not why I'm bothering to... See more

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Grace
Grace
1 reviews•New Reviewer
Featured
8 months ago
1 out of 5 stars

Dangerous drivers

Dangerous drivers: 3 near misses from a driver on one stretch of road due to overtaking on solid white lines.

Helpful?
Slawomir Kuciel
Slawomir Kuciel
1 reviews•New Reviewer
Featured
9 months ago
1 out of 5 stars

You won't earn anything and you'll have…

You won't earn anything and you'll have to pay extra to charge the car battery and have dates for parking. Be careful with this company.

Helpful?
Matty
Matty
1 reviews•New Reviewer
Featured
9 months ago
1 out of 5 stars

This company is a scam

This company is a scam , stay clear , they are a glorified rental company, they wil make you work with literally nil payment, all money goes to van hire , they say they will give you 6 days pay , it’s a lie , you wil be standby constantly amd only earn enough to pay there vans , stay clear

Helpful?
Sarah Dowrick
Sarah Dowrick
1 reviews•New Reviewer
Featured
9 months ago
1 out of 5 stars

Disgusting staff members

Just had a lovely courier firstly they cut across the lane right in front of me which I beeped my horn incase they hadn't saw me before slamming on my breaks , we all do it so not why I'm bothering to right this. However, they then felt the need to cut back across the lane, pull up along side of me and spit on my car! Not the sort of person you would want turning up with a delivery for you! And then as they pall away I saw on their vehicle it stated "SBL couriers" , thought the company might want to know what their staff are acting like while having their company logo on shows. If the company want to raise this with the employee I have the reg number and time , so I'm sure they can figure out who it was.

Helpful?
Bizarre Londoner
Bizarre Londoner
1 reviews•New Reviewer
9 months ago
1 out of 5 stars

Just witnessed one of their vans fly…

Just witnessed one of their vans fly tipping in North London. Council and Police have been informed.

Helpful?
Kelly
Kelly
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Excellent service

Excellent service! On time and couldn’t be more polite and respectful. Thank you!

Helpful?
James Hunt
James Hunt
1 reviews•New Reviewer
10 months ago
1 out of 5 stars

Horrendous Experience

ENG: Absolutely disgraceful company. The way that they treat people is absolutely abhorrent and I warn anyone thinking of joining them either as a driver or in a management position to steer well clear. POR: Empresa absolutamente vergonhosa. A maneira como eles tratam as pessoas é absolutamente abominável e eu alerto qualquer um que esteja pensando em se juntar a eles, seja como motorista ou em uma posição de gerência, para ficar bem longe.

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garaad said
garaad said
1 reviews•New Reviewer
10 months ago
1 out of 5 stars

ABSOLUTE THIEVES

I have been working here for 6 months and have heard bad things about them, but I decided to give them the benefit of the doubt. They charge you what they call Admin fees, which is £30. And they charge you this without an explanation. If you are a hard worker and want to work for 7 days, they will let you, but just know that the more you work, the more Admin fees. Very often, I was charged over £300-£200 weekly in Admin fees. On paper, you should get paid around £1000 if you work 7 days. out of the 8 weeks, I worked 7 days, the highest I got paid was £680. After the Admin fee issue, there is the Deposit. They take £100 for the first five weeks. If you want to leave, I have been told you will never see the £500 because they make it stuff and overprice the fixes to make sure they never have to pay the £500. I didn't believe it. Last week I returned the van, and I thought, after seeing how the van looked and what the inspection lady said, that there is hope that I can get some of the deposit back at least. i got the document few days back, and it turns out that I owe them more than £100. They charged me for the worn tires that surprised me, a dent on the driver's door (which I assume happened because someone hit their door with it, the dent was so small you can't see it, you can only feel it with your fingers), and they charged me £182 for it. Long story short, they know that the people who work these kinds of jobs are hardworking people who don't have the time and the money to take legal action so they abuse the power as much as they can. Go find somewhere else to work for your peace of mind, and if you don't have any other choice, be ready not to see the deposit and 2-week payment. GOOD LUCK

Helpful?
Ahsan
Ahsan
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Great experience at every step

Great experience at every step. 5 stars to Diyar, who made the whole recruitment process seamless and my onsite manager Diana for everything she has done to support me so far!

Helpful?
Mehmet
Mehmet
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Amazing Experience

I had an amazing experience working with SBL in DHA2. The manager Diana was very helpful and guided me throughout my work. The Recruitment process with Diyar was smooth, he was in contact throughout the process and made it very easy! Special Mention to him!

Helpful?
joe
joe
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

It's more a van rental company

It's more a van rental company than an actual courier company. I worked for SBL for a little over a year at DHA2 depot and it just gets worse every week. They just keep moving drivers over from other depots to make them work enough to pay van rental and not leave the job. They provide you 4-5 days work (in a good week, usually less) and you end up getting £400-£500 a week. And try to complain about it, they will give you the worst routes everyday, ,management is terrible. The old manager left and they put a 25 yr old woman in charge, she's childish, don't respond to messages and only do in favour to the guys from her own country. The other guys gets no support, worst and bigger routes. It's no use to complain to higher management, as they couldn't care less for drivers. If you do complain then you're in big trouble. The owner do not care about the drivers, who are responsible for this company to exist today! You will not be provided enough work, useless management, no matter if you work hard you'll get no enough job. Damage to vans will get you ripped off. Not worth your time! All good reviews are fake, as drivers were asked to leave good reviews by managers.

Helpful?
Andros Agamemnonos
Andros Agamemnonos
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

SPL couriers, absolute useless

This company is absolutely useless. I ordered a £150 item from Amazon and the guy took it out of his van, propped it up against my door and took a few photographs and drove away without even bothering to knock on the door or ring on the bell to inform anyone. The only reason we realised there was an item outside was because our postman knocked on the door to, tell us. I tried to phone this company up and they give you various buttons to press to talk to certain departments and all of them so not work or the staff will not pick up your telephone call. If my item was stolen then it would’ve been a big problem for myself. The drivers they employ are obviously too thick to realise they have to press the bell or knock on the door so they will probably have to train them specifically to do that.

Helpful?
mike
mike
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

The worst company to work for

The worst company to work for. They advertised for drivers - even knowing that they had lost the contract (as I now know) and the drivers would be out of work within a month, with only 2 days notice. The drivers and site managers are hard working but the main company is a total joke. zero correspondence from anyone. These companies should not be allowed to exist and I hope Amazon cancel all their contracts elsewhere.

Helpful?
Ajay Kumar
Ajay Kumar
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

i wouldn't even give a one star but it…

i wouldn't even give a one star but it will not let me put zero. in the country lanes in Somerset a diver was going far so fast he nearly hit my car, he eventually reversed but was all over the road. The vehicle number was YA72 VGA he was a foreign man who then asked my indian partner if he was Polish!!!!! wtf!! Tried to ring the Company but got no response, left a message to be called back, but still waiting!!!

Helpful?
IRENE DODDS
IRENE DODDS
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Tip top delivery company

Brilliant experience boys were so polite and careful and respectful of items and property

Helpful?
otto brummerhoff
otto brummerhoff
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

Terrible

Probabaly one of the worst companies to work for. Hard work and loyalty over many years, is paid back with utter disrespect. There is a complete disregard for doing anything above requirements. Support from their Central office is non-existent. Depot Managers and drivers do what they can, but are all overworked, underpaid and certainly under appreciated. Had I known the level of contempt, I would receive, I would have left years ago. Stay away from this company, there are many others out there that will treat you more like a human, with respect and dignity, as SBL certainly does not.

Helpful?
Oraine McLeod
Oraine McLeod
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

One of the worst delivery companies…

One of the worst delivery companies I've worked for they find a way to take as much of your pay as possible for a small scratch on the van they charge hundreds and even if you don't accept their deductions they take it anyway .( Don't work for these guys find a better company )

Helpful?
customer
customer
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

No item, no communication, no customer care.

Arrived at my address with no call before as stated by the company I had bought the product for - seemingly subletting out for Arrow XL. They said hello, then got onto the back of the van to look for my fridge freezer which seemingly was not loaded before starting raging between themselves and driving off leaving me at my doorstep with no explanation. I then recieved a text message an hour later stating my item was incomplete. This is the second time this has happened on the same item within 3 days and I am no further along with an explanation or a delivery set.

Helpful?
Ash_caliart
Ash_caliart
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Tried to apply to company

Tried to apply to company, they have lead me on wild goosechase up and down London. They misinformed me about collecting a van to then saying that they don't have my dbs check completed after I've already done a class with them a d spent the day travelling to collect the van only to be told I can't have it because of they haven't compl the dbs check and now they refuse to respond after I've done a class with them they also made sure I couldn't get with another company and now owe me money for my time as they said you get paid for your training.. company is a scam you can't even speak to customer services the number always locks off.

Helpful?
Razvan Sandu
Razvan Sandu
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

My experience with them is very poor.

My experience with them is very poor. Stealing money from my INVOICE

Helpful?
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About SBL couriers

SBL Couriers is a logistics company specializing in smart warehousing and end-to-end delivery services across the UK and Germany. With a fleet of over 1,000 vehicles, including more than 500 electric vehicles, the company focuses on sustainable last-mile logistics solutions. SBL Couriers caters to both business-to-business (B2B) and business-to-consumer (B2C) operations, providing efficient delivery services tailored to the needs of modern logistics. The company operates from strategically located sites, ensuring optimized routing and fast response times for parcel deliveries. With over 12 years of experience in the logistics sector, SBL Couriers offers comprehensive 4PL solutions designed for scalability and visibility, making it a reliable partner for businesses seeking effective logistics and warehousing solutions.

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