Rogue echo bike
I had purchased a Rogue Echo bike, and from the beginning, I had issues with the bike, so I contacted customer service. They wanted me to troubleshoot the issue, but did not bother to listen to what I said was the possible issue. Instead, they wanted me to "troubleshoot" the issues. Basically, they sent a few emails telling me to take things apart and try to fix them or replace them, depending on the part. The issue was that they were not even attempting to fix the actual problem because when I said what the issue was, they said it was not that, and it was probably something else. It was at that point that I gave up and said I had had enough, and they still sent me another troubleshooting email. I asked for a replacement, and they said okay. The only easy part. Mind you, all of this was transpiring over a week, as they are not in any kind of hurry to help you with your expensive purchases. Over a period of 2 weeks, I get my new bike, and then another issue transpires with the pickup. Can you pick up and deliver the same day? nope. Okay, no big deal. They scheduled a pickup for September 9th between 1 and 5. Well, they did not show up nor did they bother to contact me as they should have to explain that they may be running late or need to reschedule. So, I contacted them and told them the issue. They tell me they have no information for me and will contact me as soon as they do. Well, it is 6 pm and I am now expected to take a bike off a pallet, I was told to strap it to. Just nothing but issues with this company from the beginning of my purchase to the end. I was going to attempt to transition my gym over to a more Rogue aesthetic look from Titan Fitness Gym. I will 100% be going back to Titan Fitness. Always great customer service and great equipment. I am angry that I attempted to buy anything from this company. I do like the bike, but there are better options out there for the price.
