8 months ago
Horrible company. A truly terrible company. My order has not been delivered after three weeks, and UPS confirmed they never even received it. Customer service keeps telling me to wait, over and over a... See more
6 months ago
J’ai longuement hésité pour trouver des bumpers durant le Black Friday et étrangement, vu les prix, ils étaient compétitifs avec des frais de port gratuits, ce qui m’a encouragé avec aucun regret.
11 months ago
If I could enter zero stars I would. Their return policy is confusing and misleading because you have to read their exchange policy and assume it applies throughout. To say this company sucks is an... See more
Over a year ago
I ordered the Twin FM6 along with some barbells and other items; everything was packed very well, shipped very well, and I had no issues so no need to contact customer service.
Horrible company. A truly terrible company. My order has not been delivered after three weeks, and UPS confirmed they never even received it. Customer service keeps telling me to wait, over and over again, constantly making excuses. I have contacted them five or six times, and there is still no progress. This is an absolutely awful company！
J’ai longuement hésité pour trouver des bumpers durant le Black Friday et étrangement, vu les prix, ils étaient compétitifs avec des frais de port gratuits, ce qui m’a encouragé avec aucun regret.
If I could enter zero stars I would. Their return policy is confusing and misleading because you have to read their exchange policy and assume it applies throughout. To say this company sucks is an understatement.
I was surprised to see so many negative reviews, as my experience was excellent. Delivery was perfectly tracked, and the Rogue Echo Bike arrived in flawless condition—no issues whatsoever. The packaging was exceptionally well thought out, both inside the box and externally on the pallet. In fact, it’s the most meticulous packaging I’ve encountered for any fitness equipment. Even the cardboard box was wrapped in waterproof protection, which speaks volumes about the care taken during transit. Highly impressed with the attention to detail and logistics.
Appalling customer service and incorrect sized items and denied receiving returned package claiming it was “customs fault” Received a shirt for my son who is 8; the T-shirt was way too small for him and so returned the item via Royal Mail to their Brussels address, which is on the email they sent me for the return. Weeks later hear nothing, no refund. Ask whether received, not received say “with customs” thankfully purchased through Amex so refunded and they can deal with this extremely poor company. So many better options elsewhere…
I ordered the Twin FM6 along with some barbells and other items; everything was packed very well, shipped very well, and I had no issues so no need to contact customer service.
This is a follow-up to a review I wrote on 7/31/2025. In fairness to Rogue Fitness, after seeing my review, [presumably] the company contacted me and offered to waive the shipping on the 35s. While it's reasonable to feel they missed an opportunity on the first round, a savvy customer service rep, took action to make the situation 'right'. For that reason, I bumped-up the rating to 3-stars. Thanks Rogue!
Quand on lit ces avis négatifs ça fait très peur , cette société doit redresser la barre olympique !!!!
I ordered resistance bands for a vacation and expected them to be shipped quickly. I got no notice that they were backordered or anything, but after over a week, I asked where they were. They responded a few days later and told me my order was backordered (well thanks for letting me know!) and they got my name wrong in the email back to me. Completely disrespectful and horrible service. Very disappointed for such an expensive company. Don't waste your money here, they're not worth it. Go use another site.
Brought some t shirts to workout in and they are so comfortable they have become daily wear for me
After completing the 1000lb Challenge, a Rogue Fitness “judge” determined that my attempt did not meet their criteria. As a result, I was denied the shirt that was included with the $30 registration fee. I requested a refund since I was not receiving the product I paid for, but Rogue rudely denied the request and provided no explanation. Given the lack of transparency and poor customer service, I will no longer support this company.
Nuovo Echo Rower della Rogue – La mia esperienza dopo 4 anni di Concept 2 🚣♂️🔥 Dopo aver utilizzato per 4 anni il Concept 2 (acquistato nuovo), ho deciso di provare il Nuovo Echo Rower della Rogue. La domanda che tutti si pongono è: com'è rispetto al Concept 2? La mia risposta è chiara: il Rogue migliora l’esperienza di remata già magnifica del Concept 2. Siccome tutti conoscono il Concept 2, vi parlo direttamente delle differenze che ho notato. 🔹 Stabilità e Peso ✅ Il Rogue è più pesante e stabile: remando, senti che è incollato a terra, senza quella leggera sensazione di movimento del Concept 2. 🔹 Trasporto e Spostamento ✅ Le ruote grandi sono finalmente funzionali! Puoi spostarlo facilmente senza dover trovare la giusta inclinazione, a differenza delle micro rotelline tipo trolley del Concept 2. 🔹 Pedane e Fissaggio Piedi ✅ Il nuovo gancio delle staffe per i piedi è geniale: permette di salire e scendere velocemente, perfetto se lavori con un partner. ✅ Le staffe sono più larghe, migliorando il comfort e la stabilità. 🔹 Dettagli Intelligenti ✅ Segna altezza catena: ottimo per aiutare i nuovi atleti a imparare la corretta tecnica di remata. ✅ Blocco del carrello migliorato: finalmente non schiocca quando sollevi il row! ✅ Sistema di chiusura a libretto: si ripiega facilmente e si può appendere alla parete con la piastra Rogue (le misure sono identiche al Concept 2). 🔹 Sensazione di Remata e Resistenza ✅ Ventola migliorata: nel Concept 2, tra resistenza 3 e 4 la differenza è minima, mentre nel Rogue la progressione è graduale (1, 1.5, 2, 2.5… fino a 10) e si sente bene. ✅ Catena fluida: il ritorno è naturale e la tirata molto gradevole. ✅ Flusso d’aria: remando sul lato destro si sente un leggero ritorno dell’aria dalla ventola. Non so se sia voluto, ma è comunque presente (differenza rispetto al Concept 2). 🔹 Comfort e Tecnologia ✅ Sellino: denso ma morbido, offre un buon comfort anche sulle sessioni più lunghe. ✅ Computer di bordo migliorato: finalmente grande e ben visibile, con tasti chiari e ben posizionati. A differenza del Concept 2 (dove i tasti di selezione sono in basso e difficili da premere quando sei stanco e sudato), qui sono per primi in alto, più grandi e facili da usare. ✅ Porta cellulare incluso 📱: perfetto per tutti gli smartphone, un'aggiunta molto comoda. 🔻 Unica nota negativa ❌ Cambio batteria complicato: serve un cacciavite a croce e una chiave Torx. Sarebbe stato meglio un accesso più semplice. 🎯 Conclusione Se ami il Concept 2, amerai il Rogue Echo Rower ancora di più. Più stabile, più pratico, più fluido. È un investimento che migliora l’esperienza di allenamento. 💪🔥
Ordered a once before with no issues. Ordered wrong size hoodie, returned it a week later hoping to exchange it for the correct size. 1 month later the package is sent back to me saying to late, for the cost of £10.75. Terrible customer services.
Samuel L is a complete idiot! This company is a joke. They advertise weight vest at $145. Then it comes up that you pay $145 more for the weights themselves. Then they charge you like $35 for shipping and tax the shipping as well. Lmao I asked about it in the chat and said I’m not paying all that extra tax and shipping and I’ll just order somewhere else. This fool Samuel is chatting with me and says wait “I’ll recreate the order on my end for the same price and include the shipping and taxes. Cool. The chat gets disconnected and I reopen a new one and it’s the same goofball. I said yes someone was helping me get the shipping and tax waived with my order and we got disconnected. He says, “why you lying”. I’m like excuse me. Who the hell you talking to? He says he never said anything like that. Fool, I have the damn chat. What the hell do you think I was waiting for? Illiterate prick. Why would I need you to put the order through for me if you weren’t waiving the shipping. I just told you I would order through somewhere else as I didn’t know the shipping would be so high and the weights included. Went from $145 weight vest to $359 weight vest with weights and shipping. Very sketchy company with not very bright customer service helpers.
Was sent a right pedal crank that wouldn't thread, still had to pay 50 CAD shipping to get a replacement crank. Sorry, that was a manufacturing defect on YOUR end that caused the threads to strip. Terrible customer service. Hopefully the replacement I paid for actually works and that I can use my 140 pound currently useless hunk of medal.
Absolutely abysmal experience. Purchased a Rogue Ohio Bar from the Boneyard for $232. Per website "Boneyard products are high-quality factory seconds with a minor cosmetic blemish." The Ohio Bar comes in a variety of rust-proof coatings or stainless steel. The bar that was delivered was bare steel and began rusting within a week. After reaching out to request an exchange for a blemished Ohio Bar that actually fit the Ohio Bar specs, I was told "all sales are final and there are no exchanges."
Payment gateway won’t work! And then the customer service gateway also failed and wouldn’t allow me to submit the enquiry about the payment gateway.
Be careful with paid orders... they don't arrive on the agreed date and they don't give you any explanation and they tell you that if they don't arrive in 10 more days you should tell them... do I have to be more attentive than them... is it a premium brand?
Product was everything as advertised. Shipping speed was super fast.
I purposely waited to write this review until I’d used the equipment for a few months. Have had it since August the assault bike and rower. My gosh I LOVE these machines!! I researched and even bought a rower with great ratings on Amazon only to return it a few day later. Should have gone with Rogue initially. The seat height is great (even for someone w/ a torn meniscus). The quick release foot straps are one of my favorite features. The bike really challenges you. Seat is a tad uncomfortable after a few miles but that’s my only complaint with that. Don’t hesitate to buy if you want a great workout! Would absolutely recommend. Same quality or better than the ones I’ve used at my local gym.
Based on analysis of 17 reviews rated 1-2 stars for Rogue Fitness
“I reached out to the customer service team at Rogue and they said this is normal and that they do not warranty the eq...”
“Samuel L is a complete idiot”
“Then they charge you like $35 for shipping and tax the shipping as well”
“Don’t order from Canada”
“Absolutely abysmal experience”
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Rogue Fitness is a leading manufacturer of strength and conditioning equipment, catering to a diverse range of customers including athletes, military personnel, and fitness enthusiasts. The company specializes in a wide array of products designed for both home and professional gym environments, such as power racks, barbells, dumbbells, and conditioning tools. Additionally, Rogue Fitness offers apparel and accessories to complement their equipment line. As an official sponsor of major fitness events like the CrossFit Games and USA Weightlifting, Rogue Fitness is committed to supporting the strength training community. Their online store provides essential equipment for garage gyms, commercial facilities, and competitive athletes, making it a go-to destination for those looking to enhance their training experience.
Rogue Fitness receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some customers praise the quality of products like the Rogue Echo Bike and the competitive pricing during sales, many others report severe issues with customer service and product reliability. Complaints frequently highlight problems such as rust on equipment, unresponsive customer support, and confusing return policies. Reviewers describe experiences of delayed deliveries and payment processing failures, leading to frustration. Although a few customers have had positive interactions, the overwhelming sentiment points to a lack of effective service and support. Overall, the company struggles to maintain a consistent positive experience for its customers.
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