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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
I have called your service number 13 18 06 and have been on hold waiting to speak to someone for over 01:23:20hrs what type of service is this? a third world country has better service than this. I haven't even through to address why I'm calling for. How many complaints have Red Energy had for this issue? unacceptable. Moving on to another provider who will at least answer my calls and emails.
Customer service has been wonderful and i have not had anything that is an issue. very helpful at every level. Canstar winner 14 years in a row is proving accurate
03/04/25 advertised a rate online at $25.03 then during the application check followup when asked told me the rate was $31 .. more than what i was already paying and when I questioned stated web not always right /updated (or words to that effect) told them that's deceitful advertising and to forget everything... the issue is How can you trust or even consider this organization with knowing what I know now regardless of any excuses .. disgusting
What I appreciated most was the seamless sign-up process and effective communication initially. Given it was a cold call at the door, I expected politeness and clear communication to be a priority. However, being unfamiliar with Red Energy, I conducted some research. The reviews and complaints were significantly high, prompting me to cancel during the cooling-off period."
Some compilants explain how significantly higher their bill was after their first payment, with some saying there is a $30+ admin charge. Cost of living is already at an all time high. This has significantly had an affect with my confidence with Red Energy and cancelled my sign-up.
I hope that helps!
Our gas and electricity is direct debited to our account - last year our credit card was scammed and a bill was due for payment. I emailed Red Energy explaining the situation and it was arranged that I would pay a one off bill via BPay. As soon as the new cards arrived I updated the information and all is well. I have been with Red Energy for five years and never had a problem. We have now added solar panels to our site. I have their app on my phone and am able to see exactly what is happening on a daily basis, including billing info.
As an electrical contractor, Red Energy's new connections and B2B team have been fantastic to deal with!
They are very responsive, often calling back within a few hours, or (at least) sending a personal email to advise that someone will be in touch soon.
They have local support in Australia and rectify issues with billing almost immediately.
Would recommend!
I am also surprised at the number of poor ratings for this company. At all times the CSO has been courteous and competent in responding to questions and changes that have been required during the past twelve months. Much better than our previous supplier/ suppliers. I just wish they had both gas and electricity on the one billing cycle/ account. I understand why this is not possible.
I recently called up to join Red Energy after being bullied by the other long time dominated electricity provider in Sydney.
Adam of Red Energy was very professional, so was Sam, who read out the contract terms clearly.
Very surprised to see so many negative comments on Red, on the contrary so many praises on the provider who had poor attitude and company policies towards customers and tend cheat customers in the belief that they are invincible!
Fingers crossed that Red won't fail me!
whose hiring these so called customer service people cos they no good someone should be firing the people hiring these fools oh my god the shit they talk
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