Appalling Experience with Randox Health – Avoid at All Costs
Our experience with Randox Health was nothing short of disgraceful. If you're considering using their services, don’t. Save your time, money, and the emotional stress that comes with dealing with a disorganized, overpriced, and utterly unprofessional company. We had arranged comprehensive health packages for both of my parents, expecting a premium service given the price point. What we received was shockingly substandard, borderline negligent, and completely unacceptable. Let’s start with the staff – completely untrained and clearly out of their depth. My father was left bruised and unable to work for two days because the staff couldn’t manage a basic blood draw. They repeatedly jabbed at him with zero regard for his comfort or safety. No apology, no acknowledgment – just sheer incompetence. Communication? Non-existent. We were never informed about the follow-up GP appointment that was supposedly included. The entire process lacked clarity – my parents were not told what tests were being done or what was happening during the appointments. It was all rushed, dismissive, and done without any proper explanation. The facilities were a joke. It felt like we had walked into a makeshift stall hastily thrown together in a construction zone – definitely not the kind of setting you expect when you’re paying hundreds of pounds for what’s advertised as high-end health screening. It was more like a pop-up shop disaster than a healthcare environment. Even more laughable was when staff deemed my mother overweight – after weighing her with her clothes on. Inaccurate, unprofessional, and simply lazy. Operations Manager George Fleming was completely unhelpful throughout. George's approach was dismissive and bureaucratic, showing no empathy, accountability, or understanding of the extent of our dissatisfaction. Randox Health promises premium private healthcare – what they deliver is overpriced chaos with zero attention to patient care. The entire experience was a sham, and I would strongly urge anyone considering them to look elsewhere. This company should not be handling people’s health. If I could rate lower than one star, I would.
