Review summary

RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Simon was great!

Simon was great, very professional and personable. A credit to the service.

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P
Richard

Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.

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Great swift service

Great, professional service from George ID: 2376. Very knowledgeable and courteous

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GM
Excellent customer service

Excellent customer service

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Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

Website

rac.co.uk

All reviews

1,000 total • Write a review

Showing 341 - 350 of 996 reviews
JD

Be wary of extortionate cancellation fees

Cancelled a recently renewed policy due to selling my car. The resulting cancellation fees were extortionate, £45 for cancellation, £45 non-refundable for intermediary fees (auto-renewal), and a few extra non-renewables on top. I had to pay twice my monthly payment for cover that lasted just over 2 weeks, due to a disgusting number of added costs for what are all automated admin tasks. When discussing this with the customer service team, I was met with flat talk that these fees are in the terms and services, with no empathy or even a hint at a solution besides pay us the money because the contract says so. Utterly disgusted by this and thoroughly unhappy, only gave 2 stars instead of 1 star because some cancellation fees are expected (but this is way too much), and because I can't speak for the cover because I had no claims. Will never use this service again.

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GB

RAC patrolman Sholtz (2763 Id)

The patrolman Sholtz (ID: 2763) was outstanding - very knowledgeable and very helpful. I would score him at 10 /10 . However the wait for a patrolman to attend at almost 4 hours was unacceptable long

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DW

Very knowledgeable

Very knowledgeable, explained what was wrong and helped me get going and on my way

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EM

Keith was so friendly and helpful

Keith was so friendly and helpful, got here super quick too and found and fixed the issue fast!

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CA

Chris ID ID: 4018

Chris ID: 4018 was great

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DB

Jordan 2534 brilliant service my…

Jordan 2534 brilliant service my elderly parents broke down on a busy road with no mobile .I was updated many times and felt confident they were being looked after. Thank you for your excellent service 👍🏻

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AH

Sam Rac patrol 1557

Sam honestly mate your a legend, you went over and beyond to get my car sorted, I am very pleased with the service that you provided.

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DH

David 1521 is an asset to RAC

David 1521 is an asset to RAC, very friendly and quick with diagnosis of breakdown and he fixed the problem in quick time. He was conscientious and courteous. Explained the issues clearly. Poor part is I had to wait 24 hours to get a responser to my car causing me to lose a days work as my car is essential for my job

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M

Excellent service

Benjamin (4366) was very helpful and knowledgeable

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AE

The mechanic was on time

The mechanic was on time, diligent, thorough and resolved my issue in quick time.

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