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HomeSports & RecreationPureGym UK Reviews
PureGym UK logo

PureGym UK Reviews

3.783333333333333 out of 5 stars
3.783333333333333 out of 5 stars
3.8
|Great|60 reviews

TrustScore

3.8
3.783333333333333 out of 5 stars
Great
5 out of 5 stars
34
4 out of 5 stars
7
3 out of 5 stars
3
2 out of 5 stars
4
1 out of 5 stars
12
60 reviews in total

Review summary

Reviewers generally express a positive sentiment towards PureGym UK, highlighting the good atmosphere, helpful staff, and quality equipment. Many customers appreciate the friendly and supportive trainers, with specific mentions of instructors like Teagan and Rufshana, who have provided excellent assistance with membership queries and fitness classes. The gym's cleanliness and functional materials also receive praise, contributing to a pleasant workout experience. However, some consumers report frustrations with the membership system, citing issues such as delays in resolving problems and difficulties generating access codes. Additionally, a few reviews mention that certain equipment can be hard to access during peak times. Overall, while there are some operational challenges, the majority of feedback reflects a favorable view of the gym experience.

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Based on reviews, created with AI

See what reviewers are saying

Kyle
KyleFeatured

A week ago

5 out of 5 stars

Great prices for a good gym

I've only been to 2 PureGym locations, but both locations have been really good. Plenty of equipment and a really good range too. They have plenty of classes, and access to personal trainers. The chan... See more

customer
customerFeatured

A week ago

2 out of 5 stars

Bell ends on phones…

The shower facilities always smelled awful. The gym area is always full of bell ends sitting on equipment, not using it while on their phones

Marianne  Vidoni
Marianne VidoniFeatured

A week ago

1 out of 5 stars

Filthy

Filthy, unsafe and overcrowded

UZOCHUKWU STELLA MADUFOR
UZOCHUKWU STELLA MADUFORFeatured

A week ago

5 out of 5 stars

Having a good experience and wish I had…

Having a good experience and wish I had discounts to use the gym next month , good gym instructors and good gym experience at Romford

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osiris ankh
osiris ankh
1 reviews
12 days ago
1 out of 5 stars

How Pure Gym and the fitness industry exploits Personal Trainers

1️⃣ The core loophole: “Self-employed” PT model Most big gyms classify personal trainers as self-employed contractors, not employees. That single classification removes the gym’s obligation to provide: • Sick pay • Holiday pay • Pension contributions • Job security • Minimum guaranteed income Yet in practice, many PTs: • Work fixed shifts • Are told when and where to be • Must wear gym branding • Must perform unpaid duties (classes, inductions, floor hours) That’s control without responsibility — the key legal grey zone. ⸻ 2️⃣ “Rent instead of wages” Rather than paying PTs, gyms: • Charge rent (or “license fees”) for access to members • Or require unpaid hours in exchange for floor access So the gym: • Gets labour without payroll costs • Transfers business risk entirely to the trainer • Still profits from PT-led classes, retention, and marketing If a trainer gets injured, burns out, or can’t sell sessions — that’s their problem, not the gym’s. ⸻ 3️⃣ Free labour disguised as “opportunity” Common unpaid expectations include: • Teaching classes • Covering peak hours • Doing inductions • Sales support • Member engagement These are framed as: “Building your brand” “Exposure” “Experience” Legally, this skirts the line between: • Genuine self-employment • False self-employment ⸻ 4️⃣ Why it survives legally a) Enforcement is weak • HMRC and HSE are complaint-driven • Most PTs: • Are young • Need the work • Fear blacklisting • Don’t know their rights No complaint = no investigation. ⸻ b) Turnover protects the model • Burnout is built in • Trainers cycle through every 6–18 months • By the time someone realises it’s unsustainable, they’re gone High churn = low legal risk. ⸻ c) Ambiguity works in the gym’s favour Employment law looks at reality of the relationship, not the label — but proving that requires: • Documentation • Legal action • Time and money Most PTs don’t have that leverage. ⸻ 5️⃣ Health & Safety is the weak point This is where gyms are most exposed, especially when: • Trainers are required to teach multiple high-intensity classes • Back-to-back sessions cause injury or fatigue • Recovery time is ignored • Injuries are normalised If a gym: • Dictates class schedules • Requires delivery style or intensity • Pressures trainers to work while injured Then under the Health and Safety at Work Act, the “self-employed” label doesn’t fully protect them. Control = responsibility. ⸻ 6️⃣ Why nothing changes Because the model benefits: • Gym shareholders • Franchise operators • Low-cost membership pricing • Investors And the cost is spread across: • Trainer burnout • Long-term injuries • Short careers • Silent exits It’s economically efficient — not ethically clean. ⸻ 7️⃣ The uncomfortable truth Personal training inside big-box gyms is often: A sales job disguised as fitness work, with all the risk placed on the worker. 8️⃣ Clicky management structure - Often personal trainers who will be complicit in the exploitation of other trainers with their silence being paid in the form of a salary and bonus to keep the conveyer belt churning, often keeping poor trainers on site to preserve their own career.

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Giulia Lampa
Giulia Lampa
1 reviews
12 days ago
3 out of 5 stars

I have a few issues in the one in…

I have a few issues in the one in Paddington, not the best but what you can do ? At least it was cheap and affordable

Helpful?
Glenn
Glenn
1 reviews
12 days ago
5 out of 5 stars

Lots of equipment

Tons of equipment, friendly staff (well, mostly) and people who go there always seem mostly nice. Been going for a little over a year now and it's a nice place, don't think I'd go anywhere else

Helpful?
JS
JS
1 reviews
12 days ago
5 out of 5 stars

Great class

Great class , well organised and delivered

Helpful?
NL
NL
1 reviews
12 days ago
2 out of 5 stars

Would not generate pin or Bar code

Would not generate pin or Bar code - ended up with multiple accounts - then spent additional time trying to sort this out

Helpful?
Atefeh,Karimi
Atefeh,Karimi
1 reviews
13 days ago
1 out of 5 stars

Awful standard and ignorant attitude by the branch’s managements

I am afraid that Aldershot pure gym standard is very low. I tired to give the manager feedbacks but they ignored it. For an example: they said that they don’t have cleaners when I complained about smelly & dirty toilets. The clock on the wall stayed behind and at some point the battery perhaps run out. They replied that we need a ladder. They cancelled booked classes before starting the session and no updates were provided. I see all these issues due to bad management.

Helpful?
Scott Coleman
Scott Coleman
1 reviews
13 days ago
5 out of 5 stars

Really friendly and lots going on

Really friendly and lots going on

Helpful?

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David Blackwell
David Blackwell
1 reviews
13 days ago
5 out of 5 stars

The gym that outclasses others

The gym has all the equipment you could want. The staff are very friendly and at the same time professional. I never have dead time, there is very very rarely no machine free that I want.

Helpful?
david broome
david broome
1 reviews
13 days ago
1 out of 5 stars

Stoke east is a joke

Stoke east is a joke. Mens changing rooms have had no lights for 3 weeks. Now can't shower as they are blocked off. Kit is regularly in need of at least WD-40. This gym used to be sound, but people are now thinking of paying a bit extra to somewhere where you can work out without the threat of things being broken.

Helpful?
Mustafa Akin
Mustafa Akin
1 reviews
13 days ago
5 out of 5 stars

The materials are clean and functional

The materials are clean and functional. The instructors are good and helpful. They assist us whenever we have any issues. The location and layout are also very nice.

Helpful?
Caroline Gray
Caroline Gray
1 reviews
13 days ago
5 out of 5 stars

Yoga class

Love this gym ,Im a classes goer and strongly recommend Nicola and her yoga classes .I do a sedatory job /lots of driving /lifting and have lots of aches and pains .My weekly visit to Nicola's yoga relieves all my stresses and resets me .Thankyou Nicola and puregym ,class weds 7.30-8.15 .

Helpful?
David Palmer
David Palmer
1 reviews
13 days ago
5 out of 5 stars

Like I’ve never been away

Like I’ve never been away! It’s been 2 years but saw some familiar faces this morning. Equipment looks shiny and new which was great to see. Busy gym but no problem doing my routine didn’t have to wait for anything.

Helpful?
Samantha Guveya
Samantha Guveya
1 reviews
13 days ago
5 out of 5 stars

Good atmosphere & had equipment…

Good atmosphere & had equipment available to use and get on with it.

Helpful?
Dkaur
Dkaur
1 reviews
13 days ago
5 out of 5 stars

Pure gym bath street.

Being part of this gym it’s just amazing. Feel like this is my second home,it’s not about being physically strong it’s about mental health too, some days are like therapy for me, I would love to say thanks to all of staff members works there, they are very friendly and very supportive, Thanks to packanimalfitness and short sharp,I love energy and positivity, I would love say come and join us and chase your goals.

Helpful?
jon Cotgrave
jon Cotgrave
1 reviews
13 days ago
3 out of 5 stars

The gym is good the spin class…

The gym is good the spin class instructors are outstanding the problem is you need a letter of god to get a space in the class even booking a week before an its fully booked im considering moving else were the council ones are better equipped for the numbers

Helpful?
Mrs Day
Mrs Day
1 reviews
13 days ago
2 out of 5 stars

Took days and multiple messages on all…

Took days and multiple messages on all available platforms to eventually get a resolution to the issue their system caused!!

Helpful?
Kyle
Kyle
1 reviews
13 days ago
5 out of 5 stars

Rufshana is awesome

Rufshana from the Members Services team (email) was awesome - helped me out with my membership queries. I stayed with PureGym as a result. Thank you Rufshana!

Helpful?
Kerry Coppen
Kerry Coppen
1 reviews
14 days ago
5 out of 5 stars

Vick (PT) at Oswestry Gym

Vick (PT) at Oswestry Gym, was superb. Very patient, demonstated how to use machines correctly. Encouraged me through out my first session to keep going and ensured that each machine I used was to my ability. Gym itself was not overcrowded (off peak 12.30pm) , was clean and attended by all abilities. I felt very comfortable. Can recommend both Vick and this gym.

Helpful?
Geeta Jindal
Geeta Jindal
1 reviews
14 days ago
5 out of 5 stars

Lively and brilliant 😃❤️❤️

It’s always a pleasure to be a member of London Wembley Pure gym and to attend the gym generically to use the range of amazing gym equipments as being part of the fun and energetic gym classes with our lively and nice fitness instructors 😃❤️❤️ plus another highlight of being in the gym atmosphere is the happiness and brightness it brings at all times 🙌🙌❤️❤️

Helpful?
muneeb qayyum
muneeb qayyum
1 reviews
14 days ago
5 out of 5 stars

Appreciated

Appreciate

Helpful?
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About PureGym UK

PureGym UK is a leading provider of affordable gym memberships, offering a network of over 400 gyms across the United Kingdom. The company caters to a diverse range of fitness enthusiasts, including students and individuals seeking flexible workout options without the constraint of long-term contracts. With 24/7 access to most locations, PureGym aims to make fitness accessible and convenient for everyone. The company provides a variety of fitness classes, personal training services, and a comprehensive mobile app to support members in achieving their fitness goals. By focusing on an inclusive and supportive environment, PureGym helps its customers improve not only their physical health but also their overall well-being. With promotional offers such as zero joining fees, PureGym continues to attract new members looking for budget-friendly fitness solutions.

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Category

Sports & Recreation