Over a year ago
Brutal customer service. They shipped to an incorrect address which I needed to uncover by tracking the missing package. There's no attention from the company and they show absolutely no urgency or ca... See more
Over a year ago
Amazing products and amazing customer service!! My dog loves Puppy Gang Fresh’s meals and I know he is getting the best quality ingredients that are formulated to keep him strong and healthy!!
Brutal customer service. They shipped to an incorrect address which I needed to uncover by tracking the missing package. There's no attention from the company and they show absolutely no urgency or care to resolve. Find your food elsewhere - these guys are grossly negligent.
My disappointment is immeasurable. A friend ordered food from this company and they shipped it UPS ground. This was a perishable, frozen shipment sent in an uninsulated, reused cardboard box. When it arrived at my place ( a week later) I noticed there were no labels on the box stating that it needed to be KEPT FROZEN, and that it was perishable. It had been left on my porch in the sun and the contents measured 19C. I now have a freezer full of spoiled food as garbage day is in two weeks. I have been promised a replacement order but hold out little hope it will fair better.
Amazing products and amazing customer service!! My dog loves Puppy Gang Fresh’s meals and I know he is getting the best quality ingredients that are formulated to keep him strong and healthy!!
11/10 stars. My pup devours all 4 meals without hesitation, she absolutely loves them. She even licks her bowl clean! She gets super excited when it's time to eat. Prepping the meals is quick, easy and convenient. Ever since my pup starting eating Puppy Gang's meals, her coat is much softer and she is bursting with energy. These meals truly are life changing for dogs. Thank you so much Puppy Gang team! You guys are the best!
Great communication great food
One of our dogs is palliative care so we have been blending this so he can lick it. We are glad to see him eat.
I have 2 chihuahuas. Both 10-1/2 years old. I want to ensure they get good quality food. When I learned about Puppy Gang Fresh Foods I thought I'd give them a try. The girls love the taste. I love the ingredients. We haven't fully transitioned -- we use a mix of our old food and Puppy Gang. So far everything is working out great. Thanks Puppy Gang.
Samson is absolutely thrilled with Puppy Gang Fresh Foods! He is so excited for his meals! My only suggestion would be to chop or crush the peas. Thanks so much for your amazing meals and phenomenal service!
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Puppy Gang Fresh Foods is a Canadian company specializing in the delivery of healthy dog food. The company offers a range of human-grade meals designed to meet the nutritional needs of dogs, utilizing high-quality ingredients such as meats, fruits, and vegetables. Each recipe is formulated by a holistic veterinarian to ensure a balanced diet, free from synthetic additives, by-products, and preservatives. Puppy Gang Fresh Foods aims to provide pet owners with convenient options for feeding their dogs, whether as standalone meals or as toppers to enhance existing food. Targeting dog owners who prioritize their pets' health and well-being, Puppy Gang Fresh Foods caters to those seeking nutritious and fresh food alternatives. With a focus on delivering quality meals directly to consumers' doors, the company emphasizes the importance of real, whole ingredients in promoting optimal health for dogs.
Puppy Gang Fresh Foods receives a mix of feedback from customers, with many praising the quality of the meals and the positive impact on their pets. Reviewers highlight that their dogs love the food, with some noting that their pets eagerly lick their bowls clean after meals. The company is commended for its great communication and the quality ingredients used in their products, which contribute to the health of pets, including those in palliative care. However, there are significant concerns regarding customer service, with some consumers reporting brutal experiences, such as shipping errors and inadequate responses from the company. Additionally, issues with packaging for perishable items have been raised, indicating a need for improvement in logistics.
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