PROMIX Nutrition Reviews

The company uses outsourced customer service and deceptive bait and switches to deny customers of guarantees. Luckily, I documented the fact that they changed their return policy AFTER I made the purchase (deceptive), then used it to deny my claim, which has given me enough documentation to trigger a chargeback (thank you Chase!) I'm also having their products tested in a local 3rd party lab because the items gave me bad reactions that I've never had with other brands. If anything is awry, then I'll be pursuing legal action with the FDA (Google "Supplement complain steps FDA").

If I could rate them a 0 i would!! This company is so unprofessional and lie on their website with their 90 day guarantee- i tried to return because the product was disgusting and I just couldn't drink it only had two packets and they said the 90 day guarantee doesn't apply if you used a discount- what kind of bs is that!! If I would of known i wouldn't have used a discount - it's a total SCAM!!

Faultyproducts that do not stand by their expiration date. I have had several encounters with Promix and enjoy their clean products. What i don't enjoy is their lack of professionalism, customer service or accountability. I have had packages/orders go missing (which they luckily replaced after accusing me of having the item), recieved open product and now, items that are spoiled and turned solid as a rock, a year and a half before their expiry date and they refuse to honor it. Stopped responding via email, and repeatedly stated that the shelf life vs expiry date is not valid. They only guarteen their items to last 90 DAYS OF PURCHASE and don't acknowledge the expiration date posted on their items. DO NOT BUY THIS PRODUCT (Blood Flow). If you do not use it within 90 days, the item will solidify into a rock. THEIR NINETY DAY GUARANTEE POLICY HAS NOTHING TO DO IF THE ITEM IS EFFECTIVE IN EVERYTHING I DON'T HAVE ANYTHING TO DO WITH THE SHELF LIFE. I reached out to customer service to see if they would be able to send a replacement for the faulty product, seeing as the EXPIRY DATE states August 2026. Even though the expiration date listed on the bottle says 2026 the company does not guarantee that it will last that long. They only qaulifu items eithin 90 days. To me this is false advertising. I have shopped with promix many times in the past And am forever shocked and disappointed, and by the lack of professionalism, accountability lack of scientific evidence of shelf life versus expiry date, and overall lack of quality of service. Wasted a whole $150 on this item, along with 2 Beets Jar (which I also have factory sealed, that also hardened into a rock). The company claims that there is silica within the powder to prevent it from it forming into a rock. However, if the item is able to spoil after 90 days into a rock, imagine what it's doing inside of your body. Horrible product horrible company and horrible service. They stopped responding after I questioned their lack of shelf life right versus expiration date and refuse to offer any sort of compensation that equated to the amount purchased (even a store credit).

If I could give 0 stars I would. Shady business practices and terrible customer service. Note that if you purchase an item with a discount code you cannot return it. Nowhere do they tell you this during the whole buying experience.

Outstanding customer service. I made an error ordering, and, within a few hours, AND, on a holiday weekend, I was emailed a response that was beyond my expectations. Above and beyond service.

I bought their whey protein mix and it tasted disgusting along with the packaging not being able to close. I wrote a 1 star review and they deleted it, and reached out to me via email saying that I was unable to return it because I had a subscription, and that I could transfer the protein into a different bag. They were dismissive and condescending.

I’ve been drinking this protein for months and have always enjoyed it—especially the vanilla flavor. This time, though, the taste was off and didn’t match the usual quality. Initially, customer service wouldn’t let me return it or issue a refund, which was disappointing. However, after explaining the situation in detail, they did issue a refund. I really appreciate that they ultimately made it right. The grass-fed whey protein itself tastes great, is high-quality, and affordable. I just think their customer service could use some improvement. In the end, I commend them for resolving the issue.

Bought their frother in January. It broke 4 months later (this past weekend). I reached to see what could be done since that it a very short time period for a $30 frother to last. I was told there was nothing that could be done since it was purchased more than 90 days ago. Not worth the cost!

Incredibly rude customer service and Sarah needs no introduction, but non-transparency in a company that boasts about their transparency? They refused to provide farm to bag traceability even through their 1 ingredient whey specifically mentions it on the bag. They also stopped responding when I asked them about the difference between their one ingredient and the regular (with soy lecithin) whey. I’ve emailed back thrice to no avail.

And the award for the worst customer service goes to... Jesus, I hope you will not have to deal with that gem name Sarah. Package was not delivered and somehow they blamed me for it. They insult their customers - I mean how can you do that when it is your mistake? For the reference this is my first time leaving a bad review in my life. So please, stay away.

The WORST customer service I have ever experienced, particularly if you are dealing with 'Sarah'. I used to enjoy their products but after this I will NEVER be buying from them again.

“SCAM – Forced subscription, missing order, no refunds, and a terrible product. DO NOT BUY.” I gave PROMIX Nutrition a shot, and it was one of the worst decisions I’ve ever made. This company is dishonest, deceptive, and impossible to deal with. They steal your money, refuse to refund missing orders, and sell a product that doesn’t even work. First issue: No confirmation, no tracking. When I placed my first order, I never received an email confirmation, receipt, or tracking number. The only reason I even knew my order shipped was because I used Apple Pay, which auto-tracked my purchase. If I hadn’t, I wouldn’t have had any way of knowing what was happening with my order. Then, they charged me AGAIN—without my consent. I noticed a second charge on my bank account for another order that I never placed and never agreed to. They forced me into a subscription without my knowledge, and when I reached out to customer service to ask about it: • They refused to provide proof that I had signed up for a subscription. • They dodged my questions and kept deflecting instead of giving clear answers. • They blamed me for not managing my subscription—while also making it impossible to access or cancel it. Then, they never even sent the second order. They charged me without my permission, refused to refund me, and never even shipped what I paid for. Customer service is useless. • Jonathan was at least polite, but being nice doesn’t fix a shady company. • Marissa was completely dismissive, avoided every concern, and refused to acknowledge their deceptive practices. Instead of helping, she just talked in circles and refused to take accountability. The product itself? Terrible. On top of all of this, the product is awful. • It did not mix well at all. • The taste was okay, but the effects were horrible. It’s marketed as something that’s supposed to be easy on the stomach, but instead, it gave me: • Severe constipation • Extremely bad gas • Stomach discomfort instead of relief Final warning: • If you like being charged for things you never ordered, buy from them. • If you don’t mind paying for a shipment that never arrives, go ahead. • If you enjoy drinking something that wrecks your stomach, this is the product for you. Otherwise, run. PROMIX Nutrition is a scam, and their product is just as bad as their customer service. There are plenty of companies with actual quality products and honest business practices—this isn’t one of them.

Horrible products and company. When reaching out to make a return because the products I ordered did not live up to their claims, they actually deleted my account so that it was impossible for me to make a return. Not only did I have to spend 10 hours feeling like crap from one of their drinks but could not get a refund despite the website claiming everything’s guaranteed for 90 days. And never in my life have I witnessed such shady business practices.

Superb experience with customer service, super easy to deal with and responsive. Special shout-out to Jonathan. I LOVE that they use whey protein *isolate,* as some other companies tout the benefits of their protein without mentioning it is whey protein concentrate. So far my favorite product is their mint chocolate protein puff bars. Lower in sugar/calories, higher in protein, and higher quality protein compared with the protein bars I'd been eating for years. Had one of the puff protein bars today before my strength workout and it totally satisfied. Bottom line: I trust this company and the quality of their products. I'll be buying from them again.

They are deceptive . I did not do a subscription . Be careful if you order .

BAD PRODUCT, WORSE customer service. The product hurt my sensitive stomach and I specifically bought it from the website in case I had to return it and I couldn't because I bought it on a subscription. VERY MISLEADING. Gross flavor, unmixable, I would 100% go with a different brand.

The whey protein isolate is AWFUL! Do not waste $50+ on this. They will not let you return if you ordered with a subscription. Poor customer service to only allow returns on non prescription orders. Makes ZERO sense.

Way better taste, macros with no side effects like gas or bloating. I've tried every nutrition bar out there and these are by far the best. I have not tried the Vegan options nor their protein powder, but the bars/puffs are legit.