Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Based on reviews, created with AI

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EA

Euan Anderson

5 out of 5 stars
Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

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SM

Sheila Morcombe

5 out of 5 stars
…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

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RT

Radostina Todorova

5 out of 5 stars
I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

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JS

Jonathan Savage

5 out of 5 stars
Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

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All reviews

999 total • Write a review

Showing 481 - 490 of 995 reviews
N

Thank you Kellan

We signed up with Prime after our initial managing agent won us over - Leigh (while assigned to us) was fantastic. Since then we have had lots of other agents, which is been a very disjointed. Luckily, we have recently been assigned Kellan as our managing agent. I have been really impressed with Kellan’s responsiveness and efficiency in getting things done. Thank you Kellan! Your hard work is appreciated!

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RD

Did what I ask & quickly

Did what I ask & quickly very professional & her name is Jasmine Gunes

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L

Great Customer Service

Amy-Rose, fantastic Customer Service, dealt with PCN quickly that had been wrongly issued by CPM.

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EO

Tierney as very helpful and quick to…

Tierney as very helpful and quick to resolve issues I had and very friendly too! Abigail is always super helpful too and very responsible Two great members of the team at Prime

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RF

Great service

Prime Property Management has recently been appointed to manage my building. They are so much better than the previous management company. Anita was particularly helpful and helped me obtain some information I needed. She was friendly and went over and above to help me with my enquiry.

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B

I have called repeatedly and sent many…

I have called repeatedly and sent many messages documented with pictures to the maintenance official, but no one cares and there is no result so far.

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A

Good communication

Needed some info on a property run by Prime and ended up communicating with Aisha Rasool. Issue was answered and resolved very promptly without fuss - nice to deal with someone that does exactly what they say they’ll do!

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A

New managing agent

Following the move from another agent, I have found Kellan and the rest of the Prime team to be very communicative and helpful. Long may this continue!

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L

Helpful staff

I have found the staff very helpful, particularly Jasmine Gunes who was extremely responsive and quick to come back to me. Thank you!

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N

Kellan Elkins

Review after initial six months: Since we switched to Prime from a horrifying experience with our Freeholder playing at being our agent we've been able to get the maintenance of our building back on track and with transparently costed services. Kellan has been our point of contact and has: - helped us make clear informed choices, such as to progress with a PAS9980 survey which has finally given us a clean bill of health under an EWS1. - listened to our feedback on the budgeting and adjusted as requested - been on the end of the phone when pipes in the building started leaking heavily just before Christmas. All in all the directors and leaseholders are extremely happy with the Kellan and Prime's work with us so far. Hopefully here's to many further positive reviews.

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