Rita
1 reviews•New Reviewer
Featured
almost 4 years ago
Works great! works very well.
The collar comes with good, easy to follow instructions and I love ITThat surprised me.
Helpful?
TrustScore
1.6
Poor
1
0
0
0
6
7 reviews in total
Review summary
Reviewers express significant dissatisfaction with Petsuppliesbuy, highlighting a range of issues primarily related to customer service and product quality. While one customer notes that a collar "works great" and comes with clear instructions, the overwhelming sentiment is negative. Many people report that their orders, particularly dog collars, either failed to function or were the wrong size, with no response from the company when they attempted to resolve these issues. Consumers also criticize the misleading UK presence of the company, as it operates from China, leading to long shipping delays. The lack of customer support is a recurring theme, with multiple reviews detailing frustrations over unacknowledged emails and poor service. Overall, the sentiment is predominantly negative, with a strong recommendation to avoid this company.
✨
Based on reviews, created with AISee what reviewers are saying
RitaFeatured
Over a year ago
Works great! works very well.
The collar comes with good, easy to follow instructions and I love ITThat surprised me.
bourtonvaleFeatured
Over a year ago
Not uk, despite co.uk web address
Despite hiding behind a co.uk website, and coming up in searches for a UK company, this is a Chinese company. So my "express" shipping paid for on 3rd May, still hasn't left Hong Kong at time of writi... See more
SKFeatured
Over a year ago
Non existent customer service
purchased a dog collar for a friend. The incorrect size sent and have contacted them a number of time with no reply. very poor customer service.
PatFeatured
Over a year ago
Dog collar supplied failed. No response from company.
Dog collar supplied failed very quickly. All attempts to contact company do not receive any acknowledgement.
Filter by rating:
bourtonvale
1 reviews•New Reviewer
Featured
almost 5 years ago
Not uk, despite co.uk web address
Despite hiding behind a co.uk website, and coming up in searches for a UK company, this is a Chinese company. So my "express" shipping paid for on 3rd May, still hasn't left Hong Kong at time of writing 10 days later!!
Helpful?
SK
1 reviews•New Reviewer
Featured
over 5 years ago
Non existent customer service
purchased a dog collar for a friend. The incorrect size sent and have contacted them a number of time with no reply. very poor customer service.
Helpful?
Pat
1 reviews•New Reviewer
Featured
almost 6 years ago
Dog collar supplied failed. No response from company.
Dog collar supplied failed very quickly. All attempts to contact company do not receive any acknowledgement.
Helpful?
Linda C Barrett
1 reviews•New Reviewer
about 6 years ago
No customer service
I have had a frustrating time trying to contact this company to i) cancel an order one day after placing it because I decided it was not suitable for my needs, and ii) then three weeks later when it arrived I tried again to contact to arrange return. In all cases I had no reply whatsoever. Looks as though customer service is non-existent. Very unsatisfactory. Paypal suggested I place a review to voice my opinion.
Helpful?
sue jarvis
1 reviews•New Reviewer
over 6 years ago
DON'T BUY from this company
DON'T BUY from this company. I bought a dog collar. It didn't shock my dog but it ceased working after a few days.They ignore emails. Made in Britain ( when we did ) was a standard of quality.....made in China?...They must be laughing at us a they rip us off. DON'T BUY from this company.
Helpful?
Heather Sneddon
1 reviews•New Reviewer
over 7 years ago
Bought an e collar under the false…
Bought an e collar under the false pretense that it was good quality, humane and from the uk. It was none of these things, I got sent a crappy quality, SHOCK collar. I’m a dog trainer and have used good quality e collars before. They should never hurt or “shock” a dog. I tested it on myself first and almost got my hand blasted off. I sent it back. Hundreds of emails and four months later I STILL haven’t gotten my money back, despite the fact I shipped it back to China. Retail disputes haven’t been a help either as they use different names/addresses and it’s hard to track them down. Don’t buy from them.
Helpful?
The CrowdTrust Experience⭐
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
About Petsuppliesbuy
Petsuppliesbuy is an online retailer specializing in a variety of dog training collars and related accessories. The company offers a comprehensive selection of products, including electric dog collars, anti-bark collars, and shock collars designed to assist pet owners in training their dogs effectively. With a focus on quality and functionality, Petsuppliesbuy provides solutions for various training needs, from behavioral correction to obedience training. Targeting pet owners who are seeking reliable and effective training tools, Petsuppliesbuy aims to cater to a diverse audience, including both first-time dog owners and experienced trainers. The company emphasizes user-friendly products that are designed to enhance the training experience while ensuring the safety and well-being of pets. Customers can browse an array of options at petsuppliesbuy.com, where they will find informative descriptions and competitive pricing for their pet training needs.
Company information
⭐
Our guarantee
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
