Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
Paytap receives overwhelmingly positive feedback for its reliable service and competitive pricing, with many customers praising the professionalism and helpfulness of staff members like Pruthvi. Reviewers appreciate the straightforward monthly payment structure, which contrasts favorably with other companies that charge commissions on transactions.
The terminals are noted for their quality, and many users report significant savings compared to previous providers. However, a small number of customers express frustration with the company's communication, citing issues such as unanswered phone calls and emails, which they describe as "absolutely shocking." Despite these complaints, the majority of reviews highlight excellent customer service and a seamless transition process.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The most professional and polite service I have ever experienced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Paytap is #1 of 5 on overall rating in this group.
60 reviews of Paytap. Filter by what matters to you.
I have been a Paytap customer for over a year and this was a great decision to switch to them. The service is fantastic and I have had no issues. My bill is much lower and my rep visits me regularly to make sure everything is ok - Great rates, great service, great terminal. very pleased
My current supplier was charging me high rates and authorisation fees. My payments were not reaching my account for three days and the terminal was constantly faulty and old. Paytap have found the solution to all my problems and I now have the lowest capped rates with low Auth fee with next day settlement and the latest portable Android terminal and a dedicated account manager. Great work Paytap 👍
Very good service
Quick answers to the questions people ask most.
Yes, Paytap is a legitimate company with numerous verified reviews, boasting an overall rating of 4.5 out of 5 based on customer experiences. Many users highlight their reliable service and competitive pricing.
No, Paytap is not a scam. The company has a solid reputation reflected in verified reviews, where customers frequently report positive experiences and prompt support.
Paytap provides merchant services, including card payment solutions with a focus on competitive pricing and smart terminals. They cater to various businesses, as noted by the Asian Catering Federation and others.
Paytap offers a straightforward pricing model with a one-off monthly payment structure, which many customers appreciate compared to other providers. Users have reported significant savings after switching.
You can reach Paytap's customer support via phone, email, or their social media channels. While some reviews mention difficulties in communication, many customers have praised individual representatives for their exceptional service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am the director of a very busy Spar Retail Store in Glasgow. Have recently joined Paytap for my payments. Really pleased with the overall service and the new terminal is fantastic and portable and very user friendly. Would highly recommend Paytap to any busy retailers.
Was recommended by an existing Paytap customer. The service was excellent and within a week I have my new Pax A920 terminal delivered and set up. Looking forward to great savings and lovely new portable terminal for my customers Would highly recommend Paytap
Changed our merchant services after 12 years. Must say paytap service is outstanding. I am saving over £300 per month. Great touch screen terminal and my rep is very friendly and professional. Will recommend.
Wonderful service and very efficient. I am really happy I am highly recommend others.
Paytap is such a wonderful service since we start to use and before we was other company but it wasn’t good like paytap and we are now using last 6years and we will give everyone highly recommend 10/10
We are a mobile phone sales and repair business and decided to start accepting card payments for the first time We had quotations from 7 companies but and decided to join Paytap. We chose Paytap for a number of reasons: - Very honest and transparent company - Clearly highlighting all charges with full breakdown of terminal rental card charges auth fee etc - Very professional and knowledgeable account manager - Very low rates and the latest portable terminal device which is ideal for our setup Great service and we are very pleased with our portable terminal which arrived within three days of signing
We have a strong network of 7 Retail Stores including Premier and Nisa Stores through Scotland. We have moved across to Paytap for all stores and this was a fantastic decision. We now have the lowest rates with no hidden costs - Very transparent and trustworthy company Latest state of the art payment terminals Fantastic account manager Great service all round Would highly recommend Paytap to busy retailers who need a reliable and trustworthy company to look after their payments Keep up the great work Guys
It is very good service Rates are great 👍 Excellent service I swich my bout stors to taytap
Excellent provider using them 3 years now, never had a problem, highly recommended
We have two busy stores in Dundee and decided to join Paytap for both. The customer experience was fantastic and the account manager was very professional and knowledgable. We received our terminals within few days and both are excellent GPRS terminals. Would certainly recommend Paytap for any business
Excellent service Great prices and highly recommended Sunrize traders glasgow
The customer service of this company is very good, they are understanding and provide friendly service, also they response very quick to all the queries, all round brilliant.
Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
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