Is Paytap a legitimate company?
Yes, Paytap is a legitimate company with numerous verified reviews, boasting an overall rating of 4.5 out of 5 based on customer experiences. Many users highlight their reliable service and competitive pricing.

Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
Paytap receives overwhelmingly positive feedback for its reliable service and competitive pricing, with many customers praising the professionalism and helpfulness of staff members like Pruthvi. Reviewers appreciate the straightforward monthly payment structure, which contrasts favorably with other companies that charge commissions on transactions.
The terminals are noted for their quality, and many users report significant savings compared to previous providers. However, a small number of customers express frustration with the company's communication, citing issues such as unanswered phone calls and emails, which they describe as "absolutely shocking." Despite these complaints, the majority of reviews highlight excellent customer service and a seamless transition process.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The most professional and polite service I have ever experienced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Paytap is #1 of 5 on overall rating in this group.
60 reviews of Paytap. Filter by what matters to you.
Over a year ago
Firstly im not a card machine fan, but I decided to go with paytap has they just have 1 off monthly payment . Not like other companies charging you commission on every £1 you make 🙄. Also if you get... See more
Over a year ago
Paytap are a very Reliable company been with them for a number of years and the prices are very competitive.
Quick answers to the questions people ask most.
Yes, Paytap is a legitimate company with numerous verified reviews, boasting an overall rating of 4.5 out of 5 based on customer experiences. Many users highlight their reliable service and competitive pricing.
No, Paytap is not a scam. The company has a solid reputation reflected in verified reviews, where customers frequently report positive experiences and prompt support.
Paytap provides merchant services, including card payment solutions with a focus on competitive pricing and smart terminals. They cater to various businesses, as noted by the Asian Catering Federation and others.
Paytap offers a straightforward pricing model with a one-off monthly payment structure, which many customers appreciate compared to other providers. Users have reported significant savings after switching.
You can reach Paytap's customer support via phone, email, or their social media channels. While some reviews mention difficulties in communication, many customers have praised individual representatives for their exceptional service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Firstly im not a card machine fan, but I decided to go with paytap has they just have 1 off monthly payment . Not like other companies charging you commission on every £1 you make 🙄. Also if you get stuck with anything or you have issues paytap is just a phone call away. Especially JAHAD always ready to help & goes out the way to do that extra bit. I've never seen or met him but whenever I do he just feels like im talking to a family member. Keep up the great work jahad !! 👏
Paytap are a very Reliable company been with them for a number of years and the prices are very competitive.
Absolutely shocking company. Telephone goes straight to voicemails, no response to emails, Facebook or WhatsApp messages. Stuck with a terminal that isn’t working and no way to get out of the contract! Avoid!
The most professional and polite service I have ever experienced. Sabah really knows how to do her job well, exceptionally well. I did not know that one can save so much money on a monthly basis. Thank you Sabah! Wish, I was introduced to PayTap alot eaelier! Definitely recommended to everyone!
We are the Asian catering federation. Paytap provides merchant services to many of our members. Very good service. Nice smart terminals. Savings are more than any of the companies I have tried before. Would always highly recommend Paytap
Out of all the service providers these guys gave me the best price. Highly recommend.
I have had a great experience with PAYTAP. Efficient, reliable & excellent service. Sabba & Shahed always willing to go the extra mile. Honest & great knowledge in their field. I was so impressed with my savings & service my second business has also signed up. Great work & keep it up 👍👍 Highly recommended & you won't be disappointed!! Thank you PAYTAP
Fast and reliable service highly recommended good rates keep up the good work guys 👍🏽 Thank you Kind regards Curry Night’s Wirral ( Maz)
Changed both my company over to Paytap after seeing their analysis. Noticing how much I was being overcharged with my previous companies and how clean and clear Paytap pricing were. Was a no brainer. Ebrahim from Paytap made the entire process easy and smooth. Also came in to show us how the devices work. The pay by link options and the terminals. Would highly recommend
!/1/2022..... Card machine not working....... on their web site...24/07.....phone line....fake... nobody answer the phone call and if you leave message...no answer ... very very poor service....they just sign you on contract and they put you on web of companies ....you need to waste whole day to chase.... they greed on their commission ...no service... We got plenty email and phone log....
Outstanding customer by Pruthvi. After years of cowboys we have been saved by the Indians . Held our hand throughout the process and saved us money aswell . Sensible straight forward advice . THANKYOU !! The Directors and team. Flower Company Leicester
Amazing service, couldn’t ask for anyone better to help. Whenever we needed help pruthvi came straight away to help and explained it all on detail. Would definitely recommend his service!!
Really amazing service by prithvi. Prompt reply and making switch to new provider was easy would highly recommend
Recently had a card machine installed in my business arranged by Pruthvi Ratan. Excellent in every way, helpful and informative he made the process so simple. Thank you
Pruthvi Ratan has been a godsend to our business, we were paying a lot of money for our card terminal and he came in and sorted all our issues out for us...I have no issues in recommending him to anyone....a big thank you Pruthvi
Very helpful through out the changes. Pruthivi has been ever present regarding the issues. Have not had any issues but he has always found time for any other questions and queries. We dont regret anything and you wont either
We can’t thank pruthvi enough, he made the change over so easy for , explained everything so clearly and manage to reduce our monthly cost, we would not hesitate to recommend pruthvi to anyone… very professional !!!!
Great Service from Pruthvi would highly recommend him to other potential customers. Thank you
Thanks for all your help Pruthvi,
Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
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