Definitely recommended
Very professional, great service standards, always helpful

Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
Paytap receives overwhelmingly positive feedback for its reliable service and competitive pricing, with many customers praising the professionalism and helpfulness of staff members like Pruthvi. Reviewers appreciate the straightforward monthly payment structure, which contrasts favorably with other companies that charge commissions on transactions.
The terminals are noted for their quality, and many users report significant savings compared to previous providers. However, a small number of customers express frustration with the company's communication, citing issues such as unanswered phone calls and emails, which they describe as "absolutely shocking." Despite these complaints, the majority of reviews highlight excellent customer service and a seamless transition process.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The most professional and polite service I have ever experienced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Paytap is #1 of 5 on overall rating in this group.
60 reviews of Paytap. Filter by what matters to you.
Very professional, great service standards, always helpful
Pruthvi, is an excellent communicator who gives breakdowns in clear and concise detail. He is very trustable and knows how look after his customers. Thank you for your service! 🙏🏽
Awesome service by Mr. Pruthvi. Really appreciate his work 🙏
Quick answers to the questions people ask most.
Yes, Paytap is a legitimate company with numerous verified reviews, boasting an overall rating of 4.5 out of 5 based on customer experiences. Many users highlight their reliable service and competitive pricing.
No, Paytap is not a scam. The company has a solid reputation reflected in verified reviews, where customers frequently report positive experiences and prompt support.
Paytap provides merchant services, including card payment solutions with a focus on competitive pricing and smart terminals. They cater to various businesses, as noted by the Asian Catering Federation and others.
Paytap offers a straightforward pricing model with a one-off monthly payment structure, which many customers appreciate compared to other providers. Users have reported significant savings after switching.
You can reach Paytap's customer support via phone, email, or their social media channels. While some reviews mention difficulties in communication, many customers have praised individual representatives for their exceptional service.
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Provides satisfied service!
Great service , friendly and professional Pruthvi provided a very efficient service and explained everything in simple terms. Great job Well done 👍🏽
We have recently moved from Cardnet charges with Paytap are much lower with next day funding and the best service and account manager what more can you ask for! Thanks team and Pruthvi for being the best account manager a person can ask for!!!!
I saw a very sleek and quite frankly beautiful terminal at my garage. The owner gave me the contact details of an agent for Paytap. The agent (Shahid) was very helpful and always returned my calls and texts super quick, guiding me through the process. Very professional, very easy, problem free service with a stunning terminal (and also cheaper rates than my old one)!
Service is very friendly & helpful.
We are averaging more than 1.5 million on cards annually and needed a merchant provider who is reliable with low rates and latest technology terminals Paytap ticked all the boxes - Excellent service and recommended by a similar size business - Excellent rates - Excellent state of the art Terminals Thanks Paytap 👍
Thank you paytap just had our card terminal installed, easy to use. Price is good. Not a tech savvy so I called paytap customer services many times service was very friendly and efficient. Would highly recommend to other business. 10/10 Guys Thank you Spice Hut Camden
Changed over to Paytap after 12 years with my banks recommended provider. I’m very happy with the service and savings from paytap. Approx £470 worth of savings per month and a latest touch screen terminal. My paytap rep also very knowledgable and always available. Will highly recommend
Opened a new restaurant and was struggling to find the best deal for card payments terminal, I searched high and low , until I was approached by paytap. At first I was a bit sceptical but the owner kept me at ease, took me through all the fees for different card, monthly charges and everything. I compared it to all the deals I have been offered and realised paytap was the best in every aspects. The service was exceptional and you know exactly what your signing up to. I would recommend using paytap because I’m sure no other provider can beat them on price/service/smile/transparency Thank you paytap
I’ve dealt with many credit/debit card service providers in the past, but I have to say this company has been great from start to finish. Very honest reliable and efficient, would like to give a big thanks to Sabah who helped tremendously from the beginning of the process to the end. Keep up the great work!
Switched both stores to Paytap Very pleased with the service and new terminals Looking forward to long term relationship with Paytap
Paytap is a UK-based provider of card payment solutions, catering to online and face-to-face businesses. The company specializes in offering competitive card payment processing services, enabling business owners to manage transactions efficiently while reducing costs. With over 15 years of industry experience, Paytap is recognized for its commitment to customer service and satisfaction, ensuring that clients receive tailored solutions to meet their specific needs. In addition to payment processing, Paytap also provides website design services, allowing businesses to enhance their online presence and integrate payment gateways seamlessly. The company targets a wide range of customers, from small enterprises to larger organizations, helping them navigate the complexities of card payments while delivering reliable support and expertise. Through its user-friendly solutions, Paytap aims to simplify the payment experience for both merchants and their customers.
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