Terrible customer service! Too much wasting time!
Terrible customer service! It happened already when I was in Poland, now I'm abroad and it's absolute nonsense! They don't accept my password. I can't login into my account. They sent me SMS that they didn't receive a payment intime, I don't understand what's the reason as I don't have access to my account and they don't give me that access!! I sent so many emails, called them for several days but nobody picked up the phone, you're just listening to music and wasting a lot of money! For their first email reply I waited the whole day and they replied 10 min before the end of their shift advicing to make a call to Poland for verification!!! All their emails are very short and cold, they're absolutely not ready to assist their clients, talking like robots. Finally today I was lucky to speak to their representative who speaks English, she asked 100 questions and at the end she asked what Bank I used.. I was not sure because it was several months ago, people have different bank cards! And it's not mentioned anywhere, even in the invoice of the store it's mentioned only Paypo and I don't have access to my account. So, after the long conversation she asks me to call back for verification again as she can't accept any other bank name during this call..?!? What kind of system is it? I spent 100 zl for those calls and still don't have access to my account!!! When you call to any respected bank they'll ask you less questions and just the most important thing that you are calling from the same phone number which is registered, they'll just send you temporary link with code for verification and voila, it's done!! Why did you create such a horrible system which absolutely doesn't have even sense! Why do you need my birth date, age, bank name and all other unnecessary personal details just to get to the account to make a payment?!!? I'm not withdrawing money, I want to pay!!!!
