Paw Pals is an online retail platform dedicated to providing high-quality feline merchandise for cat owners and enthusiasts. The company specializes in a variety of products designed for the care and enjoyment of cats, including grooming tools like the WhiskerWise self-cleaning brush and stylish accessories. With a focus on customer satisfaction, Paw Pals offers free shipping worldwide and a 30-day money-back guarantee on all purchases. Targeting cat lovers who seek to enhance their pets' lives with innovative and practical products, Paw Pals aims to meet the needs of a growing market for pet care and accessories. The platform is designed to ensure a seamless shopping experience, offering promotional deals such as "Buy 2 Get 1 Free" to encourage customer engagement. Paw Pals is committed to supporting its customers with reliable service and assistance available seven days a week.
Reviewers frequently report negative experiences with Pawpals, citing customer pain points more often than praise. Common complaints include avoid, cheap, ordered, company.
A smaller set of reviewers mention positives such as quality, quality harnesses, harnesses, amazing. Overall sentiment is predominantly negative based on 12 reviews and an average rating of 1.4 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“com) after making a payment I received NO CONTACT and NO ITEM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 50 out of 100 | 1.0 out of 5 (poor) | — | 12 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Pawpals is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.0).
12 reviews of Pawpals. Filter by what matters to you.
Over a year ago
SCAM…..AVOID!!!!!!! I had never even heard of this company yet they took £54.95 and said I had signed up for a loyalty program. Never even been on the site. SCAMMERS!!! Reported to fraud team at my b... See more
Over a year ago
Great quality harnesses, fit brilliantly on my 3 border collies, can't wait to order some of the new ones 😃😃😃❤️
Over a year ago
AVOID AVOID AVOID. I wish id searched and read reviews before purchasing from this site (paw pals shop.com) after making a payment I received NO CONTACT and NO ITEM. Its a FAKE website and a SCAM to t... See more
Quick answers to the questions people ask most.
Pawpals has received a mix of reviews, with some customers expressing concerns about order fulfillment and communication. While there are positive reviews regarding product quality, the overall rating indicates potential trust issues.
Many customers have reported negative experiences, including allegations of being charged without consent and receiving no products. Verified reviews suggest a pattern of complaints about delayed orders and lack of customer support.
Pawpals specializes in pet accessories, particularly dog harnesses and collars. Customers have noted the quality and fit of some products, although there have been complaints about sizing discrepancies.
Pawpals accepts various payment methods, but customers have reported issues with unauthorized charges, indicating a need for caution when providing payment information.
While some customers have successfully received refunds, experiences vary widely, with reports of slow responses and lack of communication regarding returns. It's advisable to reach out to customer support for specific inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
SCAM…..AVOID!!!!!!! I had never even heard of this company yet they took £54.95 and said I had signed up for a loyalty program. Never even been on the site. SCAMMERS!!! Reported to fraud team at my bank.
Great quality harnesses, fit brilliantly on my 3 border collies, can't wait to order some of the new ones 😃😃😃❤️
AVOID AVOID AVOID. I wish id searched and read reviews before purchasing from this site (paw pals shop.com) after making a payment I received NO CONTACT and NO ITEM. Its a FAKE website and a SCAM to take your money. Wouldve rated it zero stars if had the choice.
DO NOT ORDER FROM THIS COMPANY! No sign of order months later and no response from the company
Avoid at all costs, clearly a company who take your money and run. Over priced products for cheap looking items, send out incorrect size to what you ordered and then ignore you. Opening a claim via my bank and will be sure to leave these con artists reviews wherever I can
Ordered a dog collar and contacted them after still not receiving it after 7 weeks only to get refunded with no explanation. Absolute brilliant service 👏 thanks.
If there was a place for no stars I would have gone there. I've given this an undeserved ONE star. Only having paid for the goods did I then discover they were coming from abroad and could take up to 5 weeks to arrive. I'm still waiting.
Nowhere on their website dies it say where they are based nor does it say that orders are shipped from a country outside of the UK. They refuse to say where they are shipped from. I wouldn't have ordered had I known this.
Was delivered in 3wks over Christmas which was not bad ,was really disappointed In the Pawcler Hooded Gilet , very cheap quality fit not the best would fit better with ties at bottom round waist , it's very open at the back , the quality very poor material stiching like a kid done it ,the badge is massive looks so bad , very cheap looking too , bought the RtX reflective jacket last year which was 10 fold on this Pawcler Hooded Gilet wish a had just bought the rtx reflective jacket again , now a would be very hesitant about buying from here now due too not knowing if going too be be cheap rubbish and it's a long wait for delivery a paid 43 for Pawcler Hooded Gilet , wouldnt pay 10 pounds for it now that seen in person with my own eyes , got a email asking my thoughts , so thought ad give my honest opinion and not trying put the site down just my honest thought s or wouldnt have even bothered with this review Anyway what a can say is the RtX jacket worth it ,just wish a had got another after my dog out grew last year Hope helps for future buyers cause a just waisted 43 pound on cheap rubbish And don't reply after delivery and your definitely not getting a refund or an exchange
Ordered a dog harness for a medium size dog paid £22 it came the size you would buy for a puppy it was very small and cheap looking I have tried to email them with no reply I will never order again hopefully I will get a refund but not looking likely
paid almost a £100 for a dog collar, could of got it from china for £30 but wanted a uk based shop so i could have it in a few days and the quality would be good which led me to pawpals they say they are based in loughborough however cant supply a uk contact n.o are online only will only communicate though facebook messenger and its been almost 4 weeks and still no collar they tell me theyve ordered it from overseas well i could of done this myself, scandalous when stores say they are uk based but cant provide a uk contact n.o for customer service just wrong
Paw Pals is an online retail platform dedicated to providing high-quality feline merchandise for cat owners and enthusiasts. The company specializes in a variety of products designed for the care and enjoyment of cats, including grooming tools like the WhiskerWise self-cleaning brush and stylish accessories. With a focus on customer satisfaction, Paw Pals offers free shipping worldwide and a 30-day money-back guarantee on all purchases. Targeting cat lovers who seek to enhance their pets' lives with innovative and practical products, Paw Pals aims to meet the needs of a growing market for pet care and accessories. The platform is designed to ensure a seamless shopping experience, offering promotional deals such as "Buy 2 Get 1 Free" to encourage customer engagement. Paw Pals is committed to supporting its customers with reliable service and assistance available seven days a week.
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