Ozmedical

Ordered RAT kits (advertised as in stock on website) on 4th Jan. Business was closed until 7th Jan but on 7th Jan received email saying they were busy and wouldn't be answering the phone or email enquiries. Furthermore, wouldn't be sending any updates and possibly not informing me when/if my product was shipped. Terrible terrible customer service. After sending 2 polite enquiry emails (thinking I'd been scammed) I lodged a dispute with Paypal. Received communication from Oz Medical later that night saying they'd sent it that day and could I remove dispute. It took AusPost 3 more days to register that the items had been received by them. It's 4th Feb and I'm still waiting for my express post item that was allegedly posted on 28th Jan. The email I received from Oz Medical explained they're a small family-run business. Sorry guys, I get that we're all affected by covid-19 but going into radio silence with your customers is not the solution. I spent just under $100 with this business and I'm sure as a small family-run business every $100 makes an impact for them. Perhaps they should consider the impact that $100 can have on other families or individuals instead of not giving a toss about their customers and looking like scammers

I ordered RAT's on 8th of Jan. It is 2nd Feb and still no word. I think I've been scammed!

Hence the four stars.

Prompt service, exactly what I ordered. Accurate tracking during entire shipment. I will be a repeat customer.

Product was delivered as promised. I bought 3M Aura, N95 masks, made in USA, from Oz and will do so again as needed.

Fast, efficient, professional, order and shipping email confirmations. Excellent. This is a legitimate medical supply company with legitimate N95 masks. Highly recommend.

Brand name product shipped quickly. No problems. Very Satisfied.

As others have stated, the order was not received despite the website stating shipped in 5 days and stating the product was available from 7/1/22. I'm left wondering if they really did have any Rapid anti gen in stock . Impossible to communicate with. AVOID

Company atrocious. Believe they are scammers. Collect your money quickly and do not supply. Avoid them! you have been warned

Agree with the others, ordered Over a week ago and still no shipping on my order, I ordered through PayPal so I out a dispute through them, hopefully I get my refund, buyers beware!

Same issue as last persons rating, ordering RAT tests. Website said in stock and was shipping as of the 7th Jan, its now 14th Jan and have had no response from company as to whats happening with my order. I have phoned and left 2 emails so far. Courtesy would be to at least contact the customer. Not happy with communication efforts of this company.

Quick! Every order arrives in great time! Thank you for exceptional service!

Company does not update tracking numbers at all. The owner DOES NOT respond to emails on time. No one responds to messages sent through Web Site. They do send the product on time, but I can never get tracking or service from this company. Will no longer do business. If you are looking for good service - stay away!

This is the second email requesting my opinion- I have yet to receive the order, tracking says it’s “shipped”. I have had no updates from the company about delivery time. My rating may go up once the actual product has been received.

Great 😊 I order a lot of this product .. always good and very protective

Called and explained the way the N95 masks were packaged. Very thoughtful response.

The best place to buy medical supplies online with fast delivery!

Thanks for completing my N95 EM mask order promptly. They will be put to good use. Margaret

I have been ordering from Ozmedical for a long time and have always had great service. Delivery has been very fast.

Got what I ordered, very quickly.