Ozmedical
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Don't Communicate with Customers
Ordered RAT kits (advertised as in stock on website) on 4th Jan. Business was closed until 7th Jan but on 7th Jan received email saying they were busy and wouldn't be answering the phone or email enquiries. Furthermore, wouldn't be sending any updates and possibly not informing me when/if my product was shipped. Terrible terrible customer service. After sending 2 polite enquiry emails (thinking I'd been scammed) I lodged a dispute with Paypal. Received communication from Oz Medical later that night saying they'd sent it that day and could I remove dispute. It took AusPost 3 more days to register that the items had been received by them. It's 4th Feb and I'm still waiting for my express post item that was allegedly posted on 28th Jan. The email I received from Oz Medical explained they're a small family-run business. Sorry guys, I get that we're all affected by covid-19 but going into radio silence with your customers is not the solution. I spent just under $100 with this business and I'm sure as a small family-run business every $100 makes an impact for them. Perhaps they should consider the impact that $100 can have on other families or individuals instead of not giving a toss about their customers and looking like scammers