Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
MM
Terrible Sales Advisor Experience
Had a horrible experience with one of the Octopus advisors. She told that I was more interested in money as I told her I would be going looking at other lease schemes. She tried to warn me about other lease companies and their unscrupulous reputations. I didn't ask for her to comment on who I was looking at, to compare with Optopus's scheme.
Date of experience: July 4, 2025
JN
Great experience with Octopus
I have had a great experience with Octopus - I ordered a nearly new car through a work scheme and the delivery was really quick. The whole process was painless and transparent. Ali from Octopus was really great, helpful and friendly. I would definitely recommend. The car is great and the driver who dropped it off was a top bloke too. All in all would recommend to use Octopus
Date of experience: July 3, 2025
AS
A smooth process thanks to Amy
Once I placed my order, I was swiftly contacted by Amy who ran through some initial checks and confirmations before getting the ball rolling. As this was my first lease and also my first salary sacrifice scheme, Amy was able to breakdown and explain how the payments, including tax and national insurance, worked and what my final take-home would be. She also explained all the terms and benefits that come with the EV scheme which made the whole thing much easier. Looking forward to my delivery date!
Date of experience: July 1, 2025
NC
I wanted to take a moment to share my experience
I wanted to take a moment to share my wonderful experience with Octopus Energy, and particularly with Louis. From the outset, Louis has been incredibly responsive and always to the point, making every interaction pleasant and efficient. Recently, I made the exciting decision to purchase my first electric car, and I couldn't be more thrilled with how seamless and smooth the entire process has been. Louis was there every step of the way, providing invaluable guidance and support that made this transition to electric driving a breeze. The level of professionalism and dedication shown by Louis and the team at Octopus Energy has truly exceeded my expectations. Their commitment to customer satisfaction is evident, and it has made my journey into the world of electric vehicles a fantastic experience. Thank you, Louis and Octopus Energy, for making this milestone so enjoyable and stress-free. I look forward to continuing our relationship and exploring more sustainable energy solutions together. Niki
Date of experience: July 1, 2025
NY
A great service
A great service. From the first initial search, placing the order, installation of the charging point and receiving the vehicle has been seamless. Every person involved has been so helpful to ensure I knew what was happening and they were there if needed. 5 stars for me. Well done and thank you
Date of experience: July 1, 2025
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