Northside Rentals Reviews

We did not realise they closed at 5pm, we arrived at 5.22 just as James was locking up but, to his credit he opened up again and gave us our car..James even upgraded us for free. Fair enough he was cranky at the start, but who wouldnt when they were just about to go home and then get hit by the 5 of us wanting a car but to his credit he quickly turned into a very friendly and helpful person. There was a small chip on the windscreen that got bigger during our hire. We let James know and he did not charge our bond, which we got back in 4 days. The bus driver was extra friendly when we went back to the airport from the office All in all this was a very good experience and the car was a decent price. Extra thanks to james for staying back for us and helipng us out. Top bloke.

The easiest and best in Perth, we use NSR every time we are back to our home state, can not rate highly enough.

Easy to book, great vehicle, great price and second to none customer service. Highly recommend!

Collection of van is fuss free. There is an email of the van condition before collection day. However, it would help if there is explanation on the operation of the navigation touchpad system. I was just given the key to the van without joint inspection or signing of any handover papers. I have submitted a Damage Report on the dent during my reverse parking of van. There is no response to my follow up email requesting for copy of the Damage Report and the Damage Assessment. I saw another review claiming that the Security Bond has yet to be processed after 26 days. I hope the company would improve on the follow up to improve the ratings to their service.

Awful exploitative company fronted by bland beaurocratic senior counter staff. Took me more than a month to get my bond back after a lot of unresponsive messaging and me posting bad reviews. Dont use them for rideshare unless you're really desperate. They don't offer any single vehicle damage waiver to rideshare drivers, therefore, the cost of repair for any not-at-fault damage that doesnt involve another vehicle is priced up by them and 100% charged to you. Brutal. Northside if you can't offer a fair deal that doesn't discriminate against rideshare drivers you should get out of that market.

Great service. Very affordable. Lovely car. Everyone in the office was really nice and easy to deal with. Would use again and recommend to others.

excellent service. nothing was a problem

best price for 4x4 very good cars ,very low mileage ,no problems at all , i use them since 15 years !!!

Quick and easy pickup and return process I rented a Hyundai Staria for 4 months After doing the research and getting many quotes, Northside was the cheapest by far. The vehicle was fairly new and was a dream to drive. Would definitely recommend then for all your vehicle rental needs

Booking, Pick up & drop off was excellent. Second time using NorthSide and will definitely use again. Customer service is excellent, Vehicle run well as expected.

Quick process, vehicle top quality

Easy to deal with, the pickup and drop off was a relatively quick process and the car drove well.

First time using Northside Rentals and also visiting WA. The pickup and drop off was easy. Communication was good and car was very good to drive. Would definitely recommend.

Great company highly recommend north side rentals good rates nice new cars

First time using this company. The staff were very approachable, and we were experienced great customer service through the whole process of collecting the car. The return was an easy drop off.

Got a last minute moving van at a very reasonable price! Customer service was impeccable, vehicle was just what I needed - the whole process was smooth from start to finish!

Excellent service. Booked with a couple of hours notice but I got served. Cars are clean and modern. Will recommend any day any time

Hired a car for just over 2 week from Karratha branch. Aurora was very polite and professional throughout the booking/experience. Had trouble with getting the car back due to the weather. I got in contact with Northside to see what my options could be. They came up with a solution that helped me and my partner get back safely. Very grateful for both karratha and Perth branch. This was my first time booking a car rental and I wouldn't book with anyone else now. You hear of horror story's through hire companies and it could of easily gone that way. But Northside was very understanding, quick and professional with a solution. So Thankyou to both Karrath (Aurora) and the team at Perth. :)

We use this company every trip to Perth which has been a fair few times. Never had any issues with the after hours pickup. Only thing I would appreciate is a loyalty discount for repeat custom.