My Cruises Reviews

Kane Hoskin was such a delight to deal with, he was so helpful and dealt with my request quickly and with great customer service skills. He went above and beyond to make sure that my requests were done to my satisfaction. If I need to speak to anyone at MYC again before my trip I hope that they would provide customer service as high as Kane's are. Thank you Kane for being so pleasant and providing wonderful customer service.

Customer service person was fantastic. Great professionalism and information l requested was handled very quickly.

Can't thank Ben Whinham of My Cruises enough for assisting us with our land tour needs. From the initial contact through to the final booking confirmation Ben was fantastic. We booked back to back land tours for early next year, Ben ensured we were given all the information necessary in order to guarantee we would experience all we could for both the South Korea tour and China tours. We'll done Ben. Many thanks

Kane was very friendly & helpful & forwarded me through to the air travel department with My Cruises who then could help with my enquiries.

Tanya was lovely to speak to and more than helpful on our upcoming travel plans! Gave us hot tips and linked our profiles with friends very easily

My interaction with Kane was very helpful . He answered all my questions and more .

Laetisha Baldan was extremely efficient in meeting our needs.

We absolutely loved our cruise, booking through MyCruises takes a lot of the organising stress away, the hotels and flights were a great way to start and finish our cruise. This was our second time booking through MyCruises and both times has been well organised and really well priced.

After much angst over very little communication I was able to have all my doubts and worries put to bed by Jaida Salt. She was able to get my final documents through within a couple of hours. I am 85 years old and do not do well with online requests. I was waiting for paperwork that confirmed flight booking references and getting extremely disturbed by the timing as my previous experiences with other cruise booking companies the information was clear concise and left me in doubts whatsoever. Speaking directly with Regent was far more helpful than MyCruise until Jaida stepped in and resolved everything quickly and efficiently. Thank you Jaide

Excellent customer service. Ben was extremely helpful, answered all my queries, and made booking the tour very easy.

Sent an enquiry for a cruise for our wedding anniversary. An email was received which outlined an option. I asked the consultant what category the room was and the room number so I could see where it was located on the ship. I was told they can't advise that until we get on a call. So I get on a call with the consultant and she advises me that she can verbally give me the info, but she can't put anything in writing until I pay a non refundable deposit of $1500. I'm sorry, what. You expect me to pay a non refundable deposit prior to putting my trip into writing. I don't think so.

LAETISHA​​​​ BALDAN Excellent customer service and follow up highly recommended consultant at my cruises. Rick Burns

Great help. knowledgeable. Answered all requests in a friendly manner.

Pleasant, upbeat and professional. Quick and knowledgeable in answering all questions. Just what I wanted and hoped for!

From our initial query to booking our cruise, the Cruise Sales Consultant (Laetisha Baldan) gave us clear, concise information and assistance. She shown patience and understanding in answering our questions. We can't wait to sail!

Excellent customer service from start to finish. Friendly staff helped book the holiday and when we unexpectedly had to cancel the team was incredibly helpful and kind. The staff really made the whole process easy even in difficult circumstances.

Very helpful staff

There were numerous options of tours and our agent Laetisha Baldan assisted with what our best option would be and spent time emailing the details of the different options, pricing etc. This will be our second booking with MyCruises and Laetisha. It is always nice to know that you can call someone you know and have worked with before.

Couldn’t have been Happier with Jayda today as she helped us navigate a tricky situation to add to our group booking today. It can be difficult to get good customer service in our world today !! Jayda was great!!