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HomeMoney & InsuranceMotto Mortgage Reviews

Motto Mortgage Reviews

3.8333333333333335 out of 5 stars
3.8333333333333335 out of 5 stars
3.8
|Great|12 reviews

TrustScore

3.8
3.8333333333333335 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
3
3 out of 5 stars
4
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

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See what reviewers are saying

Sandra Williams
Sandra WilliamsFeatured

A day ago

5 out of 5 stars

Very Satisfied

I couldn't be happier with my experience at Motto Mortgage. The team was friendly and helped me secure a great rate. I felt valued and prioritized throughout the process.

Elizabeth Jones
Elizabeth JonesFeatured

A day ago

2 out of 5 stars

Disappointing Experience

I had a rather disappointing experience with Motto Mortgage. They promised quick service but I faced numerous delays and had to follow up multiple times for updates. Not what I expected.

Kenneth Lee
Kenneth LeeFeatured

A day ago

4 out of 5 stars

Professional Service

I had a great experience with Motto Mortgage. The loan officer was professional and took the time to explain everything clearly. Just wish the online portal was a bit more user-friendly.

Kenneth Lopez
Kenneth LopezFeatured

A day ago

4 out of 5 stars

Good Rates, but Slow Process

Motto Mortgage offered some of the best rates I found, but the process took longer than anticipated. They could improve on their efficiency while maintaining their excellent customer service.

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Kevin Taylor
Kevin Taylor
1 reviews
2 days ago
3 out of 5 stars

Mixed Feelings

While the initial service was amazing, I faced some delays towards the end of the process that caused a bit of stress. Overall, I'm happy with my mortgage but communication could be improved.

Helpful?
Lisa Jackson
Lisa Jackson
1 reviews
2 days ago
3 out of 5 stars

Decent Service, But Room for Improvement

Motto Mortgage has potential, but I felt like my case was not given the attention it needed at times. I appreciate the help, but I expected more proactive communication. Still, I got a good rate in the end.

Helpful?
Sandra Hernandez
Sandra Hernandez
1 reviews
2 days ago
4 out of 5 stars

Smooth Process

The mortgage process with Motto Mortgage was very smooth. They were always available to answer my questions, and I felt well-supported. Would have given 5 stars if not for the slight delay in paperwork.

Helpful?
Mark Lopez
Mark Lopez
1 reviews
2 days ago
3 out of 5 stars

Not the Best

My experience with Motto Mortgage was okay, but it didn't live up to the hype. The loan officer was nice, but there were several miscommunications that caused frustration. I might consider other options next time.

Helpful?
James Jones
James Jones
1 reviews
2 days ago
5 out of 5 stars

Exceptional Customer Support

From day one, the customer support at Motto Mortgage has been exceptional. They really took the time to understand my financial situation and find the best options for me. Highly recommend!

Helpful?
Robert Miller
Robert Miller
1 reviews
2 days ago
3 out of 5 stars

Room for Growth

Motto Mortgage has a solid foundation, but I believe they have room to grow. While my loan officer was helpful, there were moments of disorganization that made the process feel longer. Still, I appreciate the effort.

Helpful?
Joshua Johnson
Joshua Johnson
1 reviews
2 days ago
5 out of 5 stars

Outstanding Team

The team at Motto Mortgage was outstanding! They were attentive, answered all my questions, and made sure I understood the terms of my loan. I would definitely recommend them to anyone looking for a mortgage.

Helpful?

TrustPilot Scam Exposed

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Matthew Williams
Matthew Williams
1 reviews
2 days ago
5 out of 5 stars

Great Experience Overall

Motto Mortgage made my home-buying process so much easier than I expected. The team was responsive and knowledgeable, guiding me through every step. Highly recommend!

Helpful?

Frequently asked questions for Motto Mortgage

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About Motto Mortgage

Motto Mortgage is a mortgage brokerage that provides a range of mortgage lending services to homebuyers and homeowners. The company offers personalized mortgage solutions, including conventional loans, FHA loans, and refinancing options, while connecting clients with a network of lenders to help them secure financing for their real estate needs.

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Category

Money & Insurance

Review summary

Motto Mortgage receives a mixed response from customers, reflecting both commendable service and notable shortcomings. Many reviewers praise the team for their professionalism, responsiveness, and ability to simplify the mortgage process, with several highlighting exceptional customer support and competitive rates. However, there are consistent complaints about delays and communication issues, with some customers expressing disappointment over the lack of proactive updates and organizational challenges. While some experiences are described as smooth and satisfying, others indicate frustration due to miscommunications and the need for follow-ups. Overall, Motto Mortgage shows promise but has areas that require improvement to enhance the customer experience.

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Based on reviews, created with AI