No issues
No issues, ever

8 months ago
I emailed Karen from MFCU this morning. I got a reply within half an hour She was very efficient, knowledgeable and lovely to talk to. Thank you so much Karen. Kind regards, Colm Hanratty
9 months ago
Hi All, Just want to leave a note about Karen who works in Member first in the swords branch. Karen was extremely professional & very helpful & made our experience very easy & pleasant. Top class ser... See more
9 months ago
Loans have got more expensive Recently charged €5 for a statement in donaghmede. Staff could do with more customer service training
11 months ago
The young Lady was extremely knowledgeable and very helpful.
No issues, ever
The lady I spoke to was so helpful and patient with helping me out. Anyone that picks up the phone to you all also patient and helpful . They all deserve a good review. Well done all
Quick response very helpful
We received tremendous help from the staff at a very difficult time in our lives especially from Catherine and Jenny.
Very speedy reply to our account enquiry
Alanna is amazing, she was extremely helpful with helping me to keep my account open, she gave me her time and it was resolved extremely fast and it was a stress free experience. Thank you Alanna, for everything you are truly amazing!
The lady on the phone couldn’t have been more patient and helpful. She even sent me an email going through to steps if I was having trouble. Thank you so much
The girl that helped me (Karen) was very helpful and polite and fast. Made the experience very easy.
The Op listened and spoke slowly and clearly. They were able to achieve what i required...
Thank you so much to Alanna for sorting out my on line account I really appreciate it, as i called into artane branch on Monday and was told someone we contact me about it after queuing for 15 minutes and never did and I was in work today and couldn't spend any more time on the phone .
Sorted out my query quickly.
Excellent very quick response
The app could be more user friendly and simplified
Quick response. Straight to the point. Also phone number provided and most importantly a name of a person with whom I can communicate with if needs be. Great service.
Quick and efficient. Karen got back to me so quickly after my first enquiry and also when I had a problem submitting, she replied immediately. Regards, Orla
Alanna was so helpful. Went the extra mile and really answered my questions well. She was very friendly and just lovely as well as being super helpful. Class act x
I put in the wrong information and you got back to me very quickly. I appreciate that.
Excellent service
I had never used the log in app before and it took me a while to get the hang of it and the staff were very helpful
Very helpful assistant helped me get started
Based on analysis of 4 reviews rated 1-2 stars for Member First Credit Union
“Since my parents opening the account for me”
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Member First Credit Union is a prominent financial institution based in North Dublin, Ireland, dedicated to providing a range of financial services to its members. As one of the largest credit unions in the region, it offers various loan options, including personal loans, mortgages, and specialized loans such as green car loans and home improvement loans. Additionally, the credit union provides fixed-term deposit accounts that allow members to earn competitive interest rates on their savings. The company focuses on serving local communities by supporting clubs, groups, and schools, ensuring that its offerings align with the needs of its members. Member First Credit Union emphasizes a blend of personalized service and digital convenience, allowing members to join online or in-person at their local branches. By prioritizing community engagement and member satisfaction, the credit union aims to deliver a trusted and reliable financial experience.
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Member First Credit Union receives high praise for its friendly and efficient service, particularly highlighting the exceptional assistance provided by staff members like Karen. Reviewers frequently commend the quick response times and the professionalism exhibited by the team, making interactions pleasant and stress-free. Many customers express satisfaction with the helpfulness and knowledge of the staff, noting that their inquiries are handled promptly and effectively. However, some complaints arise regarding increased loan costs and recent fees for statements, suggesting a need for better communication about charges. Additionally, a few reviewers mention that staff could benefit from further customer service training. Overall, Member First Credit Union is viewed positively, with a strong emphasis on helpful service and quick responses.
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